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Old 01-16-2009, 09:19 PM   #1
hausfrowe505
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Smile Hi from Sunny (?) California
New PRS-505 fan here. Never thought I'd want one, but I've been reading on it non-stop since my amazing hubby gave it to me for Christmas!

After working perfectly for two week, now it's giving me problems. Menu key is stuck...zoom doesn't work anymore...and the Mark key also doesn't work. I haven't dropped it or got it wet or done anything wrong. So I can start a book and keep reading to the end and then must do a reset to go back to the menu. Grrrrrrrrr. I've tried to hard reset, which doesn't work because (ta-da!!!! the menu key doesn't work!) I'll start reading the posts about Troubleshooting, but a cursory glance didn't magically reveal a similar problem to me.

Anyway... still a fan!
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Old 01-16-2009, 09:36 PM   #2
desertgrandma
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Hi, Hausfrowe, and welcome to Mobileread. I'm sure someone with a sony will chime in soon and help solve your problem, or point you to a solution.
Have you checked out all the wonderful books uploaded here?
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Old 01-17-2009, 02:58 AM   #3
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Quote:
Originally Posted by hausfrowe505 View Post
New PRS-505 fan here. Never thought I'd want one, but I've been reading on it non-stop since my amazing hubby gave it to me for Christmas!

After working perfectly for two week, now it's giving me problems. Menu key is stuck...zoom doesn't work anymore...and the Mark key also doesn't work. I haven't dropped it or got it wet or done anything wrong. So I can start a book and keep reading to the end and then must do a reset to go back to the menu. Grrrrrrrrr. I've tried to hard reset, which doesn't work because (ta-da!!!! the menu key doesn't work!) I'll start reading the posts about Troubleshooting, but a cursory glance didn't magically reveal a similar problem to me.

Anyway... still a fan!
Welcome to MobileRead. BTW there are some excellent books on this site (books in public domain) to help feed your addiction.

As for the SONY, if you still have your warranty I'd take it in. The sony is a solid product, I've dropped mine 4 times and kicked across the pavement shortly after dropping it ( I was trying to catch it ). Anyhow the point is you should not be having any problems from casual reading, you should have your hardware fix.

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Old 01-17-2009, 08:28 AM   #4
MickeyC
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Hi hausfrowe505 and welcome to the Forum. Have you called Sony Support regarding the problem with your 505?
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Old 01-17-2009, 08:56 AM   #5
lilac_jive
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Welcome to the forum! I agree with the above, get it replaced if its still under warranty (which it should)
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Old 01-30-2009, 08:36 AM   #6
hausfrowe505
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Everybody's happy now...!
Thanks to all who replied! I contacted Sony and sent my reader in. I got a "new" reader within a week. My only regret is that I sent in my "personalized" cover and won't get that back, but it's a small price to pay, I guess!

Anyway - excellent service and now I'm headed to see the books that are available on the site!

See you around!

Christine
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Old 01-30-2009, 05:59 PM   #7
Falbe Publishing
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I agree. Definitely use the warranty and get a different one. My Sony has worked fine for 6 months. You must have a dud. It happens, so get a replacement.

Happy reading.
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