Troubleshooting Oasis 3: sudden total wifi failure

NullNix · 07-14-2025, 07:27 AM

So starting about three days ago, I suddenly find I can't connect to wifi: even after a rescan, the list of APs is always empty. Manual connection says "the network information you entered is incomplete."

I backed up the Kindle, did a forced update to 5.18.2 (it was on 5.16.1.1 still). Nothing changed. I tried a factory reset (at the suggestion of support). Nothing changed except that (of course) I'll need to refill the Kindle and half its features are now unavailable because it's not registered.

Bluetooth still works, so "simple setup" from the phone gets as far as wifi registration and then fails and the Kindle apparently disconnects from the phone's Bluetooth link (with a message where the Kindle blames the phone for disconnecting and vice versa).

Is this thing unregistrable? What features have I lost? (Buying books, obviously, but I guess collections too?)

Is it time to give up, consider this Kindle broken except for reading KFX books I can't convert (that are already on it), and sideloaded books, and buy something else? (Something not Amazon, after all their recent lockdown dreadfulness. Probably a Sage, though their battery life is reportedly awful. I'd really like a Forma...)

NullNix · 07-14-2025, 07:44 AM

Obviously, the thing has also lost track of what I've read, because it seems it's not reading that out of the sidecars and it can't connect to get the info from Amazon, and unless it's registered you... can't filter by whether something is Read?! Fucking wonderful.

NullNix · 07-14-2025, 07:59 AM

Seemingly no custom fonts any more either.

NullNix · 07-15-2025, 08:38 AM

OK so wifi came back for just long enough to let me register, and boom back came the fonts, the read states, and everything... and then the wifi failed again. I don't think I'm going to be buying any more books with this Kindle somehow.

07-14-2025, 07:27 AM	#1
NullNix Guru Posts: 929 Karma: 15576314 Join Date: Jan 2013 Location: Ely, Cambridgeshire, UK Device: Kindle Oasis 3, Kindle Oasis 1	Oasis 3: sudden total wifi failure So starting about three days ago, I suddenly find I can't connect to wifi: even after a rescan, the list of APs is always empty. Manual connection says "the network information you entered is incomplete." I backed up the Kindle, did a forced update to 5.18.2 (it was on 5.16.1.1 still). Nothing changed. I tried a factory reset (at the suggestion of support). Nothing changed except that (of course) I'll need to refill the Kindle and half its features are now unavailable because it's not registered. Bluetooth still works, so "simple setup" from the phone gets as far as wifi registration and then fails and the Kindle apparently disconnects from the phone's Bluetooth link (with a message where the Kindle blames the phone for disconnecting and vice versa). Is this thing unregistrable? What features have I lost? (Buying books, obviously, but I guess collections too?) Is it time to give up, consider this Kindle broken except for reading KFX books I can't convert (that are already on it), and sideloaded books, and buy something else? (Something not Amazon, after all their recent lockdown dreadfulness. Probably a Sage, though their battery life is reportedly awful. I'd really like a Forma...) Last edited by NullNix; 07-14-2025 at 07:32 AM.

07-14-2025, 07:44 AM	#2
NullNix Guru Posts: 929 Karma: 15576314 Join Date: Jan 2013 Location: Ely, Cambridgeshire, UK Device: Kindle Oasis 3, Kindle Oasis 1	Obviously, the thing has also lost track of what I've read, because it seems it's not reading that out of the sidecars and it can't connect to get the info from Amazon, and unless it's registered you... can't filter by whether something is Read?! Fucking wonderful. Last edited by NullNix; 07-14-2025 at 07:55 AM.

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07-14-2025, 07:59 AM	#3
NullNix Guru Posts: 929 Karma: 15576314 Join Date: Jan 2013 Location: Ely, Cambridgeshire, UK Device: Kindle Oasis 3, Kindle Oasis 1	Seemingly no custom fonts any more either.

07-15-2025, 08:38 AM	#4
NullNix Guru Posts: 929 Karma: 15576314 Join Date: Jan 2013 Location: Ely, Cambridgeshire, UK Device: Kindle Oasis 3, Kindle Oasis 1	OK so wifi came back for just long enough to let me register, and boom back came the fonts, the read states, and everything... and then the wifi failed again. I don't think I'm going to be buying any more books with this Kindle somehow.

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