Nia Why does my brand new Kobo Nia keeps claiming the battery has to be charged every 2 h

absalom · 05-12-2023, 02:43 AM

Hi, I bought a Kobo Nia fuve days ago and find it very conveninent but I am encountering the following behaviour:

As soon as I bought it, I quickly sideloaded a book and started reading, expecting the devince to be somewhat 50% or 60% charged. I quickly noticed a battery icon showing the device was ~90% charged, and I started reading.

After 90 minutes of reading, I suddenly had a message claiming the device has to be charged. I was surprised but I charged it. During the charging process, I could read the battery was ~80% or ~85% at the beginning, and after a while, I got it to 100%. I waiting a little, then unplugged it and started reading again.

After 90 minutes or 2 hours (cumulated) of reading, I got the message again. This time, I was pretty sure the battery was no less than 90%. I restarted the device with the physicial button, and after restart, the device was obviously 90% charged. I could read further with no problem.

Again, after about the same cumulated time, I got the message this morning. I restarted the device again, and obviously I am still at 85%. I could read further a while but decided to ask the question:

Is it some known normal behaviour for the first battery cycle? Obviously the battery is working as it should, and there is truly no noticeable sign of weak charge, but I can't really understand the current behaviour and I find it very annoying, and if it is some defect, I would like to go to the shop back as soon as tomorrow.

meeera · 05-12-2023, 07:49 AM

The first few cycles can be a bit odd - I'd give it several cycles before deciding. Also, if it's trying and failing to sync, this can happen. Try keeping wifi off and turning off any sleep cover sleep/wake settings, and see what happens.

rashkae · 05-13-2023, 09:08 AM

I don't know what part of the world you are, but in Canada, and I think the United states, retail store purchases have minimum 7 day DOA policies.... If you purchased retail and that is the case for you, you should absolutely return it today.

lecarore · 07-13-2023, 05:14 AM

I bought my own kobo nia in a fnac store in France in July 2023, and have the same problem. I did a video capture of the issue that happened twice. I'll try to get it exchanged. Seems like it's a common problem with this model if you had it too.

05-12-2023, 02:43 AM	#1
absalom Member Posts: 11 Karma: 10 Join Date: Sep 2021 Device: none	Why does my brand new Kobo Nia keeps claiming the battery has to be charged every 2 h Hi, I bought a Kobo Nia fuve days ago and find it very conveninent but I am encountering the following behaviour: As soon as I bought it, I quickly sideloaded a book and started reading, expecting the devince to be somewhat 50% or 60% charged. I quickly noticed a battery icon showing the device was ~90% charged, and I started reading. After 90 minutes of reading, I suddenly had a message claiming the device has to be charged. I was surprised but I charged it. During the charging process, I could read the battery was ~80% or ~85% at the beginning, and after a while, I got it to 100%. I waiting a little, then unplugged it and started reading again. After 90 minutes or 2 hours (cumulated) of reading, I got the message again. This time, I was pretty sure the battery was no less than 90%. I restarted the device with the physicial button, and after restart, the device was obviously 90% charged. I could read further with no problem. Again, after about the same cumulated time, I got the message this morning. I restarted the device again, and obviously I am still at 85%. I could read further a while but decided to ask the question: Is it some known normal behaviour for the first battery cycle? Obviously the battery is working as it should, and there is truly no noticeable sign of weak charge, but I can't really understand the current behaviour and I find it very annoying, and if it is some defect, I would like to go to the shop back as soon as tomorrow.

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05-12-2023, 07:49 AM	#2
meeera Grand Sorcerer Posts: 5,814 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	The first few cycles can be a bit odd - I'd give it several cycles before deciding. Also, if it's trying and failing to sync, this can happen. Try keeping wifi off and turning off any sleep cover sleep/wake settings, and see what happens.

05-13-2023, 09:08 AM	#3
rashkae Wizard Posts: 1,274 Karma: 5935030 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	I don't know what part of the world you are, but in Canada, and I think the United states, retail store purchases have minimum 7 day DOA policies.... If you purchased retail and that is the case for you, you should absolutely return it today.

07-13-2023, 05:14 AM	#4
lecarore Junior Member Posts: 1 Karma: 10 Join Date: Jul 2023 Location: Nantes, France Device: Kobo Nia	I bought my own kobo nia in a fnac store in France in July 2023, and have the same problem. I did a video capture of the issue that happened twice. I'll try to get it exchanged. Seems like it's a common problem with this model if you had it too.

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