05-25-2023, 03:06 PM
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#1 |
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Addict
  
Posts: 317
Karma: 1181422
Join Date: Dec 2017
Location: DFW, TX area
Device: Kindle Colorsoft, Libra Colour, Voyage, iPad Pro 11, iPad Mini 7
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Problem with purchased books
I bought a book today (Mr. Mercedes) that was on sale on my kobo reader. Went through the purchase process and confirmed purchase, It completed the process and said enjoy your book etc.
Went to my books on the same ereader and it was not there. Searched for it and it showed it available in the store but not on my device. I went to Kobo website and went to my books under 'My Account' and it was there with previous purchases. Checked ereader again and nothing. Googled some and did the repair your Kobo account option on the ereader. After that process completed the book was there. Great. Browsed around some more and found another book I purchased from Kobo on the ereader. Same thing happened, it was not in My Books on the device and Mr. Mercedes was no longer on the device. The two new books were listed under My Books on the kobo website. Did the repair my account again on the device and now they are both on the device. I cannot imagine I have done anything wrong. But something is not right. Any ideas? I am apprehensive to continue to buy books from Kobo at this point. Last edited by TheSmitty; 05-25-2023 at 03:22 PM. |
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05-25-2023, 03:42 PM
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#2 |
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Grand Sorcerer
Posts: 13,471
Karma: 239219543
Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
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If syncing doesn't work, you can download the books from the Kobo website to your computer and sideload to your Kobo.
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05-25-2023, 04:17 PM
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#3 |
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Groupie
Posts: 165
Karma: 727278
Join Date: Dec 2022
Location: Not in an English speaking country
Device: (Too many) Kobo(s)
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Try and repair your account on the device, and see if it helps (back-up first highlights/notes/reading stat/etc, I'm not sure if they get erased for sideloaded books like it happens when you log-out)
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05-27-2023, 01:02 PM
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#4 |
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Grand Sorcerer
Posts: 45,441
Karma: 59592133
Join Date: Jan 2007
Location: Peru
Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour
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Just to test (if you have not done this), under FILTER, select ALL, (or even PURCHASED) and see if it's there somewhere.
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05-28-2023, 04:44 AM
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#5 | |
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Absentminded Reader
Posts: 1,324
Karma: 7387565
Join Date: Apr 2017
Device: Kobo Mini, Libra Colour & Elipsa; Kindle Paperwhite 3 & 4; iOS apps
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Quote:
That’s a good suggestion. When this happens to me, and I’ve checked to make sure that I didn’t accidentally filter the book out, it usually means there is a corruption in the database. You could try logging out of your Kobo account on your eReader, then log back in again. If that doesn’t fix it, you might have use More>Settings>Device Information>Factory Reset, but let’s hope it doesn’t come to that yet. |
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