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Old 03-17-2023, 10:40 AM   #1
ownedbycats
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Website: Connectivity issues
In two threads are reports of issues connecting to Kobo website, with lots of 503 errors. Thought a thread for that made sense.

I haven't been on the site in the last few days (checked browser history) so I only noticed it today. It's rather intermittent.

I added a free book to my account but then got an error immediately afterwards. The book wasn't there when I finally got into My Books. Then I tried again and it worked.
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Old 03-17-2023, 01:44 PM   #2
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The website was up early today here in ol' Europe, but it's down right now.

Apparently it's due to some maintenance on their end https://twitter.com/kobo/status/1636765137121034247
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Old 03-17-2023, 02:10 PM   #3
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Still bad here:
Quote:
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

Reference #1.d69ad817.1679076553.1ddcda1b
Sometimes amazingly it doesn't time out and loads after longest delay I've ever seen.

They'll be losing a lot of sales.
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Old 03-17-2023, 04:48 PM   #4
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Right now I get:

Temporarily down for maintenance

We are performing scheduled maintenance and will be back soon. For updates, please check our Status page. Thank you for your patience.
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Old 03-17-2023, 05:17 PM   #5
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Found this:
https://status.kobo.com/?utm_source=...gn=Maintenance

Quote:
Monitoring - We are continuing to experience intermittent outages to our Kobo store. Thank you for your patience as our teams work to restore service.
Mar 17, 2023 - 14:31 EDT

Investigating - We are still investigating the widespread outages to our Kobo store. Operations teams are hard at work to restore regular service. Thank you for your patience.
Mar 17, 2023 - 13:37 EDT

Update - Our investigation is ongoing. Customers may still experience intermittent, brief outages.
Mar 17, 2023 - 10:01 EDT

Update - We are continuing to experience intermittent outages to our website. Our teams are monitoring closely and working to restore reliable service.
Mar 17, 2023 - 08:49 EDT

Monitoring - We are continuing to monitor services to respond to intermittent site availability issues. Customers may experience unavailable webpages during their browse journey, but any outages should be very brief. We are working to resolve these issues as soon as possible. Thank you for your patience.
Mar 17, 2023 - 00:36 EDT

Investigating - We are experiencing worldwide connectivity issues on our website. We are working to restore service as quickly as possible.
Mar 16, 2023 - 23:44 EDT
I wonder if what Quoth suggested in other thread about a DDoS is right...

The status site has an RSS feed so I set it to pull every 10 minutes to keep an eye on it.
Last edited by ownedbycats; 03-17-2023 at 05:19 PM.
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Old 03-17-2023, 07:19 PM   #6
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Sometimes I'm wrong.
However site is loading instantly just now (wishlist of 7 pages) and clicks on site seem responsive.

It didn't look like an internal HW, SW, or configuration issue, because it was never "broken", just either "working", slow, unbelievably slow or unavailable after a timeout.
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Old 03-17-2023, 09:11 PM   #7
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OTOH, the Kobo website is now loading very slowly or timing out for me.

Edit: I checked my bookmark and it was pointing at store.kobobooks.com which is an Akamai Edge connection while kobo.com resolves to an address owned by Rakuten. Using kobo.com seems to be working happily while using store.kobobooks.com is still iffy.
Last edited by DNSB; 03-17-2023 at 09:17 PM.
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