Glo HD My Kobo got stuck when I was updating!

SoyJotape · 12-04-2021, 10:31 AM

Hello!

This is my first tablet, I was all excited to be able to read my books and manga on it. Yesterday it came home and I plugged it in to update it, to which the screen went to Black and there is a dotted line across the screen and that's it. It doesn't do anything, it doesn't react, it doesn't turn on, I tried using the paper clip on the Reset button and it doesn't either.

When I connect it to my PC it recognizes that I connected something, but it doesn't know what I connected, it doesn't show the memory nor does the Kobo program recognize the Tablet, only the PC makes the Noise that I connected a device.

I attach a picture of how the Tablet currently looks like, if someone can help me, I would really appreciate it a lot, since I contacted Kobo Support and they told me that where I live there is no support.

Click image for larger version

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davidfor · 12-04-2021, 08:54 PM

That screen looks like some distortion that can happen when updating to one of the recent firmware versions. Something in the low-level libraries changed and this is displayed during the reboot.

After what you have done, the thing to try is a factory reset using the last set of instructions on https://wiki.mobileread.com/wiki/Kobo_Reset:_Glo_HD.

How old is the Glo HD? It sounds like it is new to you, but, problems like this can be due to the internal SD card starting to fail. You might need to replace it and restore an image on it to get the device going. If you can't get it going, the image can be supplied.

SoyJotape · 12-07-2021, 07:49 PM

Quote:

Originally Posted by davidfor

That screen looks like some distortion that can happen when updating to one of the recent firmware versions. Something in the low-level libraries changed and this is displayed during the reboot.

After what you have done, the thing to try is a factory reset using the last set of instructions on https://wiki.mobileread.com/wiki/Kobo_Reset:_Glo_HD.

How old is the Glo HD? It sounds like it is new to you, but, problems like this can be due to the internal SD card starting to fail. You might need to replace it and restore an image on it to get the device going. If you can't get it going, the image can be supplied.

I tried to Hard Reset by pressing the corners of the screen and nothing....

If I get the IMG from the reader, I have to install it on the SD, right?

davidfor · 12-07-2021, 08:21 PM

PM sent.

The image needs to be written to the card. There are some instructions in Memory Upgrade Mod Guide. They are for the Glo, but the basic steps and tools are the same.

SoyJotape · 12-23-2021, 10:04 PM

Quote:

Originally Posted by davidfor

PM sent.

The image needs to be written to the card. There are some instructions in Memory Upgrade Mod Guide. They are for the Glo, but the basic steps and tools are the same.

Thank you for the file. But there is no change, the Tablet is still in the same state.

I don't know what to do anymore, I'm a bit desperate :c

12-04-2021, 10:31 AM	#1
SoyJotape Geek from Chile Posts: 6 Karma: 10 Join Date: Dec 2021 Location: Santiago, Chile Device: Kobo Glo HD	My Kobo got stuck when I was updating! Hello! This is my first tablet, I was all excited to be able to read my books and manga on it. Yesterday it came home and I plugged it in to update it, to which the screen went to Black and there is a dotted line across the screen and that's it. It doesn't do anything, it doesn't react, it doesn't turn on, I tried using the paper clip on the Reset button and it doesn't either. When I connect it to my PC it recognizes that I connected something, but it doesn't know what I connected, it doesn't show the memory nor does the Kobo program recognize the Tablet, only the PC makes the Noise that I connected a device. I attach a picture of how the Tablet currently looks like, if someone can help me, I would really appreciate it a lot, since I contacted Kobo Support and they told me that where I live there is no support. Last edited by issybird; 12-04-2021 at 10:35 AM. Reason: Oversize image attached as thumbnail. Please read the guidelines for limits on image size.

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12-04-2021, 08:54 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	That screen looks like some distortion that can happen when updating to one of the recent firmware versions. Something in the low-level libraries changed and this is displayed during the reboot. After what you have done, the thing to try is a factory reset using the last set of instructions on https://wiki.mobileread.com/wiki/Kobo_Reset:_Glo_HD. How old is the Glo HD? It sounds like it is new to you, but, problems like this can be due to the internal SD card starting to fail. You might need to replace it and restore an image on it to get the device going. If you can't get it going, the image can be supplied.

12-07-2021, 08:21 PM	#4
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	PM sent. The image needs to be written to the card. There are some instructions in Memory Upgrade Mod Guide. They are for the Glo, but the basic steps and tools are the same.

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