Editor Application Hang

WobotJax · 08-01-2021, 01:23 PM

I have put the latest portable version on my clean install of Windows 10 x64 and have started to have a problem. I have never experienced this in the several years I have used Calibre. I started a new library with just one book after configuring my settings. And I cannot open Editor with out the error calibre-parallel.exe is not responding. Everything else like view and convert and edit metadata and polish are working perfectly. Just the Editor hangs.

Debugging created the following Logs...

Spoiler:

Any suggestions will be appreciated as scratching my head has turned into pulling my hair out of my head as Editor is the tool I use the most.

System Specs as follows...

Spoiler:

Thanks

kovidgoyal · 08-01-2021, 10:55 PM

First try booting in safe mode and see if the hang goes away

WobotJax · 08-05-2021, 04:06 AM

Hello again. Sorry for the late response. Life got in the way since the weekend. I did as you suggested and started in safe mode. It worked flawlessly. When I say I’ve never encountered this problem in Calibre before, I should say I’ve never encountered it on this machine before. I got this one off Freecycle and thought I’d use it as a secondary backup for all my videos music pictures podcasts and books in place of my primary desktop. Since it was a clean install I just started over and tried it on the untouched windows 10. Again it worked flawlessly. So I figured it must be caused by something I’d added or removed before I installed the Calibre program. Started out adding drivers. I’m pretty sure I found the issue but I don’t know what the resolution would be. It has to be my video driver. Calibre hates my AMD Radeon Vega 8 Graphics card it seems. I used the AMD cleanup utility to remove the most current driver and tested the other Vega drivers going down in chronological order. I finally had some what success with the Radeon Software Adrenalin 21.6.1 Driver Version 21.20.01.14 for Windows 10 (Windows Driver Store Version 27.20.22001.14011). I say somewhat because the hang will happen like every 20 times instead of every time the editor is launched. Then when I close the not responding box I get a strange buzz sound. I checked out some previous posts and read something about using Qt WebEngine Developer Tools to turn off hardware acceleration and Set the environment variable QTWEBENGINE_CHROMIUM_FLAGS to the value --disable-gpu and then reboot. Sadly that read like Latin to me so I didn't attempt those workarounds. Also read and tried the workaround Rename or delete the file tweak_book_gui.json which stores the editor settings. It just kept reoccurring. Any other ideas?

gbm · 08-07-2021, 05:37 PM

Quote:

Originally Posted by WobotJax

Hello again. Sorry for the late response. Life got in the way since the weekend. I did as you suggested and started in safe mode. It worked flawlessly. When I say I’ve never encountered this problem in Calibre before, I should say I’ve never encountered it on this machine before. I got this one off Freecycle and thought I’d use it as a secondary backup for all my videos music pictures podcasts and books in place of my primary desktop. Since it was a clean install I just started over and tried it on the untouched windows 10. Again it worked flawlessly. So I figured it must be caused by something I’d added or removed before I installed the Calibre program. Started out adding drivers. I’m pretty sure I found the issue but I don’t know what the resolution would be. It has to be my video driver. Calibre hates my AMD Radeon Vega 8 Graphics card it seems. I used the AMD cleanup utility to remove the most current driver and tested the other Vega drivers going down in chronological order. I finally had some what success with the Radeon Software Adrenalin 21.6.1 Driver Version 21.20.01.14 for Windows 10 (Windows Driver Store Version 27.20.22001.14011). I say somewhat because the hang will happen like every 20 times instead of every time the editor is launched. Then when I close the not responding box I get a strange buzz sound. I checked out some previous posts and read something about using Qt WebEngine Developer Tools to turn off hardware acceleration and Set the environment variable QTWEBENGINE_CHROMIUM_FLAGS to the value --disable-gpu and then reboot. Sadly that read like Latin to me so I didn't attempt those workarounds. Also read and tried the workaround Rename or delete the file tweak_book_gui.json which stores the editor settings. It just kept reoccurring. Any other ideas?

See https://www.alphr.com/environment-variables-windows-10/ for setting the variables.

For Variable name use:

Code:

QTWEBENGINE_CHROMIUM_FLAGS

for Variable value use:

Code:

--disable-gpu

bernie

08-01-2021, 01:23 PM	#1
WobotJax Junior Member Posts: 2 Karma: 10 Join Date: May 2020 Device: kindle	Editor Application Hang I have put the latest portable version on my clean install of Windows 10 x64 and have started to have a problem. I have never experienced this in the several years I have used Calibre. I started a new library with just one book after configuring my settings. And I cannot open Editor with out the error calibre-parallel.exe is not responding. Everything else like view and convert and edit metadata and polish are working perfectly. Just the Editor hangs. Debugging created the following Logs... Spoiler: Administrative Events Log Name: Application Source: Application Hang Date: 8/1/2021 8:29:10 AM Event ID: 1002 Task Category: (101) Level: Error Description: The program calibre-parallel.exe version 5.24.0.0 stopped interacting with Windows and was closed. Process ID: 6e8 Start Time: 01d786e9e850b521 Termination Time: 17 Application Path: C:\Users\DESKTOP\Calibre Portable\Calibre\calibre-parallel.exe Report Id: 42a4042b-19db-4b7f-803a-f0d0446b58e8 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown Spoiler: Calibre Debug Device Detection calibre 5.24 Portable embedded-python: True is64bit: False Windows-10-10.0.19041 Windows ('32bit', 'WindowsPE') 32bit process running on 64bit windows ('Windows', '10', '10.0.19041') Python 3.8.5 Windows: ('10', '10.0.19041', '', 'Multiprocessor Free') Interface language: None Successfully initialized third party plugins: Extract ISBN (1, 5, 0) && Fantastic Fiction (1, 4, 0) && Goodreads (1, 5, 1) && Kindle hi-res covers (0, 5, 0) && Library Codes (1, 0, 50) && Quality Check (1, 11, 2) && Resize Cover (1, 1, 0) USB devices on system: (USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901 devinst=2), USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_00 devinst=3), USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1022&pid43bb&rev0002 devinst=4), USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_01 devinst=5), USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901 devinst=6), USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1022&pid15e0&rev0000 devinst=7), USBDevice(vendor_id=0xbda product_id=0xb00a bcd=0x110 devid=usb\vid_0bda&pid_b00a&rev_0110 devinst=8), USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1022&pid15e1&rev0000 devinst=9), USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_01 devinst=10), USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_00 devinst=11)) No disabled plugins Looking for devices of type: MTP_DEVICE The Windows WPD service says there are no portable devices connected Looking for devices of type: SMART_DEVICE_APP No device is connected Looking for devices... Devices possibly connected: None Any suggestions will be appreciated as scratching my head has turned into pulling my hair out of my head as Editor is the tool I use the most. System Specs as follows... Spoiler: Operating System Windows 10 Home 64-bit CPU: AMD Ryzen 3 2200G RAM: 4GB Storage: 931GB Western Digital SATA Motherboard: HP 8433 (AM4) Graphics: V556-G1 256MB ATI AMD Radeon Vega 8 Graphics Sound Card: AMD High Definition Audio Device BIOS Brand: AMI Version F.52 11/16/2020 Updated with current drivers Thanks

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08-01-2021, 10:55 PM	#2
kovidgoyal creator of calibre Posts: 45,345 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	First try booting in safe mode and see if the hang goes away

08-05-2021, 04:06 AM	#3
WobotJax Junior Member Posts: 2 Karma: 10 Join Date: May 2020 Device: kindle	Hello again. Sorry for the late response. Life got in the way since the weekend. I did as you suggested and started in safe mode. It worked flawlessly. When I say I’ve never encountered this problem in Calibre before, I should say I’ve never encountered it on this machine before. I got this one off Freecycle and thought I’d use it as a secondary backup for all my videos music pictures podcasts and books in place of my primary desktop. Since it was a clean install I just started over and tried it on the untouched windows 10. Again it worked flawlessly. So I figured it must be caused by something I’d added or removed before I installed the Calibre program. Started out adding drivers. I’m pretty sure I found the issue but I don’t know what the resolution would be. It has to be my video driver. Calibre hates my AMD Radeon Vega 8 Graphics card it seems. I used the AMD cleanup utility to remove the most current driver and tested the other Vega drivers going down in chronological order. I finally had some what success with the Radeon Software Adrenalin 21.6.1 Driver Version 21.20.01.14 for Windows 10 (Windows Driver Store Version 27.20.22001.14011). I say somewhat because the hang will happen like every 20 times instead of every time the editor is launched. Then when I close the not responding box I get a strange buzz sound. I checked out some previous posts and read something about using Qt WebEngine Developer Tools to turn off hardware acceleration and Set the environment variable QTWEBENGINE_CHROMIUM_FLAGS to the value --disable-gpu and then reboot. Sadly that read like Latin to me so I didn't attempt those workarounds. Also read and tried the workaround Rename or delete the file tweak_book_gui.json which stores the editor settings. It just kept reoccurring. Any other ideas?

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