Aura H2O2 Kobo book not syncing?

Uncle Robin · 09-05-2020, 07:52 AM

I got to 17% in a Kobo store book bought today on my H2O2 before switching to my tablet to try out the app. I am now at 38% on the app but despite multiple manual syncs, the H2O2 is still at 17% — what would cause this and how do I fix it?

Uncle Robin · 09-05-2020, 08:02 AM

It's getting worse - I tried another manual sync on my H2O2 and now the tablet app has synched with the reader, going BACK to 18%, aaargh!

davidfor · 09-05-2020, 10:01 AM

I have been caught by this. The problem is when the devices and apps sync the reading status.

For the devices, they try to sync when you start or stop reading. That can be open or close a book the status will be synced. It should also sync when you put the device to sleep when reading or wake it later.

For the apps, I'm not quite sure when they sync the reading status. They should sync when you open or close a book. But, I'm not sure about other times. I don't know if the apps will sync when you swapped to another app, or closed the cover of the tablet/phone.

Playing with this with the iPad app and one of my devices, it does seem to work as above. I opened a book on the ereader, went to chapter one and closed it. Then opened it on the iPad, and it went to chapter one. Then I went to chapter two and closed it. Opening it on he ereader went to chapter 1, but after a few seconds showed the "reading elsewhere" prompt and I could accept or reject the new location. I tried a few combinations of opening/closing the book, or closing the covers on both the ereader and iPad. They all seemed to trigger the status sync to the server.

I think I missed one or two status syncs. But, I might have done something in the wrong order. Or the connection didn't work that time. There might also be some delays or minimum time between syncs involved. It needs to handle what happens if you are reading on both devices at the same time. Or the clocks not being perfectly synced. My impression is that the status sync works if there is a little bit of time between the actions.

Uncle Robin · 09-05-2020, 03:38 PM

Thanks for your detailed response. I have seen the "reading elsewhere, accept / reject" dialogue before when switching from the app on my phone to my reader, but that dialogue never came up in this instance. I wondered if there was a delay issue so started reading another book I'd bought, starting first on my tablet. I got to 6%, put my tablet down and picked up my reader. The newly started book appeared in my "My Books" at 6%, no issues. Just one of those things, I guess

09-05-2020, 07:52 AM	#1
Uncle Robin Diligent dilettante Posts: 3,661 Karma: 52758936 Join Date: Sep 2019 Location: in my mind Device: Kobo Sage; Kobo Libra Colour	Kobo book not syncing? I got to 17% in a Kobo store book bought today on my H2O2 before switching to my tablet to try out the app. I am now at 38% on the app but despite multiple manual syncs, the H2O2 is still at 17% — what would cause this and how do I fix it? Last edited by Uncle Robin; 09-05-2020 at 07:54 AM.

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09-05-2020, 08:02 AM	#2
Uncle Robin Diligent dilettante Posts: 3,661 Karma: 52758936 Join Date: Sep 2019 Location: in my mind Device: Kobo Sage; Kobo Libra Colour	It's getting worse - I tried another manual sync on my H2O2 and now the tablet app has synched with the reader, going BACK to 18%, aaargh!

09-05-2020, 10:01 AM	#3
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I have been caught by this. The problem is when the devices and apps sync the reading status. For the devices, they try to sync when you start or stop reading. That can be open or close a book the status will be synced. It should also sync when you put the device to sleep when reading or wake it later. For the apps, I'm not quite sure when they sync the reading status. They should sync when you open or close a book. But, I'm not sure about other times. I don't know if the apps will sync when you swapped to another app, or closed the cover of the tablet/phone. Playing with this with the iPad app and one of my devices, it does seem to work as above. I opened a book on the ereader, went to chapter one and closed it. Then opened it on the iPad, and it went to chapter one. Then I went to chapter two and closed it. Opening it on he ereader went to chapter 1, but after a few seconds showed the "reading elsewhere" prompt and I could accept or reject the new location. I tried a few combinations of opening/closing the book, or closing the covers on both the ereader and iPad. They all seemed to trigger the status sync to the server. I think I missed one or two status syncs. But, I might have done something in the wrong order. Or the connection didn't work that time. There might also be some delays or minimum time between syncs involved. It needs to handle what happens if you are reading on both devices at the same time. Or the clocks not being perfectly synced. My impression is that the status sync works if there is a little bit of time between the actions.

09-05-2020, 03:38 PM	#4
Uncle Robin Diligent dilettante Posts: 3,661 Karma: 52758936 Join Date: Sep 2019 Location: in my mind Device: Kobo Sage; Kobo Libra Colour	Thanks for your detailed response. I have seen the "reading elsewhere, accept / reject" dialogue before when switching from the app on my phone to my reader, but that dialogue never came up in this instance. I wondered if there was a delay issue so started reading another book I'd bought, starting first on my tablet. I got to 6%, put my tablet down and picked up my reader. The newly started book appeared in my "My Books" at 6%, no issues. Just one of those things, I guess

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