Can't add any books!

crisco111 · 08-21-2020, 11:24 AM

I am using Windows 10 and have been using Calibre for about six years. Suddenly I can't add any books. When I choose Add Books the program sits for a while and then says 'not responding' and that's it. I have upgraded to version 4.? and then back to 3.48 -- no change -- and back to 4.? The only thing I have done with the library recently was delete some books (which I've done often in the past). Here's the result of running in debug mode -- none of this makes any sense to me but perhaps someone can help. PLEASE!!!

Spoiler:

kovidgoyal · 08-21-2020, 11:28 AM

Something on your computer, most likely the anti-virus, is blocking the calibre
helper process for file dialogs (calibre-file-dialog.exe). Disable the
antivirus or add an exception for calibre-file-dialog.exe and you should be
fine. Alternatively, you can tell calibre to not use native file dialogs, which
avoids the helper process, by setting the CALIBRE_NO_NATIVE_FILEDIALOGS
environment variable to 1 as described here:
https://manual.calibre-ebook.com/cus...ment-variables

georgemk · 08-21-2020, 01:38 PM

Quote:

Originally Posted by crisco111

32bit process running on 64bit windows
('Windows', '10', '10.0.18362')

Uninstall the 32bit version of Calibre and install the 64bit version. It is marked "Windows 64bit" on the download page at https://calibre-ebook.com/download
Hopefully this will fix the issue.
Also look at the plugins and see if there is are newer versions available.

theducks · 08-21-2020, 02:45 PM

Quote:

Originally Posted by georgemk

Uninstall the 32bit version of Calibre and install the 64bit version. It is marked "Windows 64bit" on the download page at https://calibre-ebook.com/download
Hopefully this will fix the issue.
Also look at the plugins and see if there is are newer versions available.

looking at the log...

Is 64bit: ia FALSE
he is stuck with 32 bit

georgemk · 08-21-2020, 03:04 PM

@theducks
Isn't that Calibre reporting about itself and not looking at the operating environment? The log states Calibre is 32bit process but running on 64 bit windows (the line I quoted from)

theducks · 08-21-2020, 03:09 PM

Quote:

Originally Posted by georgemk

@theducks
Isn't that Calibre reporting about itself and not looking at the operating environment? The log states Calibre is 32bit process but running on 64 bit windows (the line I quoted from)

Good catch.
The answer: <I don't really know>, but I think you may be correct.
Still, Kovid's answer trumps all us lesser folks

guesses.

JSWolf · 08-21-2020, 03:11 PM

Quote:

Originally Posted by theducks

looking at the log...

Is 64bit: ia FALSE
he is stuck with 32 bit

Looking at the log, this is a 32-bit Calibre on a 64-bit Windows.

Quote:

alibre Debug log
calibre 4.22 embedded-python: True is64bit: False
Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows

JSWolf · 08-21-2020, 03:13 PM

Quote:

Originally Posted by crisco111

I am using Windows 10 and have been using Calibre for about six years. Suddenly I can't add any books. When I choose Add Books the program sits for a while and then says 'not responding' and that's it. I have upgraded to version 4.? and then back to 3.48 -- no change -- and back to 4.? The only thing I have done with the library recently was delete some books (which I've done often in the past). Here's the result of running in debug mode -- none of this makes any sense to me but perhaps someone can help. PLEASE!!!

Spoiler:

If this really is your AC causing the problem, delete it and run wat comes with Windows 10. Any AV that has a problem with Calibre is garbage (IMHO) and not reliable. What comes with Windows 10 works rather well and doesn't noticeably slow down your computer.

georgemk · 08-21-2020, 03:14 PM

@theducks
Yes it does.
I'm puzzled though by the presence of Kovid's post as I'm 100% sure it was not there when I click on the reply button. But the timestamps show otherwise (I wouldn't have posted if I'd seen Kovid's post). Need to see an optician soon

crisco111 · 08-21-2020, 03:20 PM

I don't have any anti-virus except the Windows Defender that comes with Windows 10. And I've had that all along. And as for 32-bit and 64-bit -- yikes! I'm an amateur!! Should I be uninstalling Calibre and reinstalling something other version??

I did try the stuff that Kovid says but I'm not sure I did it right (didn't appear to help anyway ...) and I'm a bit reluctant to start messing around with system files in case I make things worse.

None of this makes sense to me since it was all running fine till two days ago!

crisco111 · 08-21-2020, 03:54 PM

So I've uninstalled Calibre and reinstalled 4.23 (64 bit) and tried what Kovid suggested. Still no luck.

When I try to add a book, after I get the 'not responding' message, I get this: Calibre-file-dialog.exe is not responding.

Then the next message is : Exception - file dialog failed (return code -805306369):

The details are:
calibre, version 4.23.0
ERROR: Unhandled exception: <b>Exception</b>:File dialog failed (return code -805306369):

calibre 4.23 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.18362-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.18362')
Python 2.7.16+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 4, 3)
Traceback (most recent call last):
File "site-packages\calibre\gui2\actions\add.py", line 494, in add_books
File "site-packages\calibre\gui2\win_file_dialogs.py", line 254, in choose_files
File "site-packages\calibre\gui2\win_file_dialogs.py", line 208, in run_file_dialog

I've tried to do what Kovid suggested but not sure I have it in the right place

crisco111 · 08-21-2020, 04:10 PM

I uninstalled the 32 bit version and now just have 64 bit version4.23 installed. No change.

When I get the 'not responding' message when trying to add books, I then get the message "calibre-file-dialog.exe is not responding"

Then the message "Exception - file dialog failed (return code -805306369):" and the file is the following:
calibre 4.23 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.18362-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.18362')
Python 2.7.16+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 4, 3)
Traceback (most recent call last):
File "site-packages\calibre\gui2\actions\add.py", line 494, in add_books
File "site-packages\calibre\gui2\win_file_dialogs.py", line 254, in choose_files
File "site-packages\calibre\gui2\win_file_dialogs.py", line 208, in run_file_dialog
Exception: File dialog failed (return code -805306369):

I have also tried what Kovid suggested but I'm not sure I'm putting the command in the right place.

All help and suggestions gratefully received -- but please remember I'm not a programmer or even much of a computer geek -- just an avid book fan!

crisco111 · 08-21-2020, 04:19 PM

And I apologize if my post comes up three or four times -- my connection keeps quitting and I'm not sure if all/any of them have gone through!

JSWolf · 08-21-2020, 04:33 PM

Quote:

Originally Posted by crisco111

I don't have any anti-virus except the Windows Defender that comes with Windows 10. And I've had that all along. And as for 32-bit and 64-bit -- yikes! I'm an amateur!! Should I be uninstalling Calibre and reinstalling something other version??

Uninstall the 32-bit version. Download the 64-bit version and install that. You will not lose your setting, plugins or libraries by uninstalling.

crisco111 · 08-21-2020, 05:50 PM

Uninstalled and reinstalled the 64bit version. No change.

08-21-2020, 11:24 AM	#1
crisco111 Member Posts: 10 Karma: 10 Join Date: Aug 2020 Location: Huntsville, Ontario Device: sony 350, kobo	Can't add any books! I am using Windows 10 and have been using Calibre for about six years. Suddenly I can't add any books. When I choose Add Books the program sits for a while and then says 'not responding' and that's it. I have upgraded to version 4.? and then back to 3.48 -- no change -- and back to 4.? The only thing I have done with the library recently was delete some books (which I've done often in the past). Here's the result of running in debug mode -- none of this makes any sense to me but perhaps someone can help. PLEASE!!! Spoiler: calibre Debug log calibre 4.22 embedded-python: True is64bit: False Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE') 32bit process running on 64bit windows ('Windows', '10', '10.0.18362') Python 2.7.16+ Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free') Interface language: None Successfully initialized third party plugins: DeDRM (6, 4, 3) calibre 4.22 embedded-python: True is64bit: False Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE') 32bit process running on 64bit windows ('Windows', '10', '10.0.18362') Python 2.7.16+ Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free') Interface language: None Successfully initialized third party plugins: DeDRM (6, 4, 3) Turning on automatic hidpi scaling devicePixelRatio: 1.0 logicalDpi: 96.0 x 96.0 physicalDpi: 100.861627907 x 100.55257732 Using calibre Qt style: True [0.00] Starting up... [0.03] Showing splash screen... [7.12] splash screen shown [7.12] Initializing db... [8.48] db initialized [8.48] Constructing main UI... [17.27] main UI initialized... [17.27] Hiding splash screen [43.33] splash screen hidden [43.33] Started up in 43.33 seconds with 3655 books stdout+stderr from file dialog helper: ['', ''] calibre 4.22 embedded-python: True is64bit: False Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE') 32bit process running on 64bit windows ('Windows', '10', '10.0.18362') Python 2.7.16+ Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free') Interface language: None Successfully initialized third party plugins: DeDRM (6, 4, 3) Traceback (most recent call last): File "site-packages\calibre\gui2\actions\add.py", line 494, in add_books File "site-packages\calibre\gui2\win_file_dialogs.py", line 254, in choose_files File "site-packages\calibre\gui2\win_file_dialogs.py", line 208, in run_file_dialog Exception: File dialog failed (return code -805306369): Last edited by theducks; 08-21-2020 at 01:19 PM. Reason: spoilered

08-21-2020, 03:14 PM	#9
georgemk Addict Posts: 243 Karma: 291844 Join Date: Oct 2019 Device: Kobo Nia	@theducks Yes it does. I'm puzzled though by the presence of Kovid's post as I'm 100% sure it was not there when I click on the reply button. But the timestamps show otherwise (I wouldn't have posted if I'd seen Kovid's post). Need to see an optician soon Last edited by georgemk; 08-21-2020 at 03:15 PM. Reason: add @ part

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08-21-2020, 11:28 AM	#2
kovidgoyal creator of calibre Posts: 45,311 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Something on your computer, most likely the anti-virus, is blocking the calibre helper process for file dialogs (calibre-file-dialog.exe). Disable the antivirus or add an exception for calibre-file-dialog.exe and you should be fine. Alternatively, you can tell calibre to not use native file dialogs, which avoids the helper process, by setting the CALIBRE_NO_NATIVE_FILEDIALOGS environment variable to 1 as described here: https://manual.calibre-ebook.com/cus...ment-variables

08-21-2020, 03:04 PM	#5
georgemk Addict Posts: 243 Karma: 291844 Join Date: Oct 2019 Device: Kobo Nia	@theducks Isn't that Calibre reporting about itself and not looking at the operating environment? The log states Calibre is 32bit process but running on 64 bit windows (the line I quoted from)

08-21-2020, 03:20 PM	#10
crisco111 Member Posts: 10 Karma: 10 Join Date: Aug 2020 Location: Huntsville, Ontario Device: sony 350, kobo	I don't have any anti-virus except the Windows Defender that comes with Windows 10. And I've had that all along. And as for 32-bit and 64-bit -- yikes! I'm an amateur!! Should I be uninstalling Calibre and reinstalling something other version?? I did try the stuff that Kovid says but I'm not sure I did it right (didn't appear to help anyway ...) and I'm a bit reluctant to start messing around with system files in case I make things worse. None of this makes sense to me since it was all running fine till two days ago!

08-21-2020, 03:54 PM	#11
crisco111 Member Posts: 10 Karma: 10 Join Date: Aug 2020 Location: Huntsville, Ontario Device: sony 350, kobo	So I've uninstalled Calibre and reinstalled 4.23 (64 bit) and tried what Kovid suggested. Still no luck. When I try to add a book, after I get the 'not responding' message, I get this: Calibre-file-dialog.exe is not responding. Then the next message is : Exception - file dialog failed (return code -805306369): The details are: calibre, version 4.23.0 ERROR: Unhandled exception: <b>Exception</b>:File dialog failed (return code -805306369): calibre 4.23 [64bit] embedded-python: True is64bit: True Windows-10-10.0.18362-SP0 Windows ('64bit', 'WindowsPE') ('Windows', '10', '10.0.18362') Python 2.7.16+ Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free') Interface language: None Successfully initialized third party plugins: DeDRM (6, 4, 3) Traceback (most recent call last): File "site-packages\calibre\gui2\actions\add.py", line 494, in add_books File "site-packages\calibre\gui2\win_file_dialogs.py", line 254, in choose_files File "site-packages\calibre\gui2\win_file_dialogs.py", line 208, in run_file_dialog I've tried to do what Kovid suggested but not sure I have it in the right place

08-21-2020, 04:10 PM	#12
crisco111 Member Posts: 10 Karma: 10 Join Date: Aug 2020 Location: Huntsville, Ontario Device: sony 350, kobo	I uninstalled the 32 bit version and now just have 64 bit version4.23 installed. No change. When I get the 'not responding' message when trying to add books, I then get the message "calibre-file-dialog.exe is not responding" Then the message "Exception - file dialog failed (return code -805306369):" and the file is the following: calibre 4.23 [64bit] embedded-python: True is64bit: True Windows-10-10.0.18362-SP0 Windows ('64bit', 'WindowsPE') ('Windows', '10', '10.0.18362') Python 2.7.16+ Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free') Interface language: None Successfully initialized third party plugins: DeDRM (6, 4, 3) Traceback (most recent call last): File "site-packages\calibre\gui2\actions\add.py", line 494, in add_books File "site-packages\calibre\gui2\win_file_dialogs.py", line 254, in choose_files File "site-packages\calibre\gui2\win_file_dialogs.py", line 208, in run_file_dialog Exception: File dialog failed (return code -805306369): I have also tried what Kovid suggested but I'm not sure I'm putting the command in the right place. All help and suggestions gratefully received -- but please remember I'm not a programmer or even much of a computer geek -- just an avid book fan!

08-21-2020, 04:19 PM	#13
crisco111 Member Posts: 10 Karma: 10 Join Date: Aug 2020 Location: Huntsville, Ontario Device: sony 350, kobo	And I apologize if my post comes up three or four times -- my connection keeps quitting and I'm not sure if all/any of them have gone through!

08-21-2020, 05:50 PM	#15
crisco111 Member Posts: 10 Karma: 10 Join Date: Aug 2020 Location: Huntsville, Ontario Device: sony 350, kobo	Uninstalled and reinstalled the 64bit version. No change.

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