Error Communicating with Device

reader35 · 01-19-2018, 12:13 AM

Hi All. Looking for someone to help me troubleshoot my kindle fire hdx 8.9 (bought in 2015) on my MacBook Pro. Using Calibre 3.15

I tried to connect my kindle to my computer like I usually do and I keep getting this message

Spoiler:

Job: 6 Set library information finished
No details available.

I tried to restart both my computer and the device and that didn't help. I then did a factory reset on my kindle and still nothing.

Can some please help me?

Thank you!!!

kovidgoyal · 01-19-2018, 12:16 AM

That is an error communicating with the device. Usually, this kind of error can be fixed by
following the steps below in sequence. First:

1) Try rebooting both the device and your computer
2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device
and delete them (you can use Windows Explorer or a file manager on the device itself to do this)
3) Reset the device

If none of those work, you can use one of the wireless communication methods described here:
https://manual.calibre-ebook.com/faq...kindle-fire-hd

theducks · 01-19-2018, 07:25 AM

PTP is for camera mode
Set the fire to MTP

reader35 · 01-28-2018, 02:26 AM

I found out what the problem was. My android file transfer program was interfering with my kindle and calibre. Once I deleted android file transfer, calibre and my kindle were able to "talk" to each other and the problem was fixed.

kovidgoyal · 01-28-2018, 03:43 AM

Yeah on OS X and linux only one program can talk to an MTP device at a time.

reader35 · 02-03-2018, 05:02 PM

How do you make it so that calibre recognizes my kindle before the android file transfer program does?

kovidgoyal · 02-04-2018, 12:27 AM

Presumably your android file transfer program has some setting to prevent it from auto-detecting devices. Other wise just un-install it and re-install when you need to use it.

Penzoil3 · 07-12-2021, 11:34 PM

I found that I got this error when I had an SD card installed in my Kindle. There was a driveinfo.calibre file on the SD card, but Calibre couldn't write to it. Removing the
SD card solved all my problems.

01-19-2018, 12:13 AM	#1
reader35 Junior Member Posts: 3 Karma: 10 Join Date: Jan 2018 Device: kindle fire	Error Communicating with Device Hi All. Looking for someone to help me troubleshoot my kindle fire hdx 8.9 (bought in 2015) on my MacBook Pro. Using Calibre 3.15 I tried to connect my kindle to my computer like I usually do and I keep getting this message Spoiler: calibre, version 3.15.0 ERROR: Error: Error communicating with device Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 87, in run File "site-packages/calibre/gui2/device.py", line 510, in _books File "site-packages/calibre/devices/mtp/driver.py", line 218, in books File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error I ran the debug option and got the following but I have no idea what it means: Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5). LIBMTP WARNING: no MTP vendor extension on device 9 on bus 20LIBMTP WARNING: VendorExtensionID: 00000000LIBMTP WARNING: VendorExtensionDesc: (null)LIBMTP WARNING: this typically means the device is PTP (i.e. a camera) but not an MTP device at all. Trying to continue anyway.2018-01-18 21:03:38.722 Calibre[690:22795] deliverNotificationWithTitle() Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 87, in run File "site-packages/calibre/gui2/device.py", line 510, in _books File "site-packages/calibre/devices/mtp/driver.py", line 218, in books File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error * Notification delivered. calibre Debug log calibre 3.15 embedded-python: True is64bit: True Darwin-17.3.0-x86_64-i386-64bit Darwin ('64bit', '') ('Darwin', '17.3.0', 'Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64') Python 2.7.12 OSX: ('10.13.2', ('', '', ''), 'x86_64') Interface language: None calibre 3.15 embedded-python: True is64bit: True Darwin-17.3.0-x86_64-i386-64bit Darwin ('64bit', '') ('Darwin', '17.3.0', 'Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64') Python 2.7.12 OSX: ('10.13.2', ('', '', ''), 'x86_64') Interface language: None devicePixelRatio: 2.0 logicalDpi: 72.0 x 72.0 physicalDpi: 110.50000166 x 110.50000166 Using calibre Qt style: True Starting up... Started up in 1.45 seconds with 444 books Job: 1 Set library information started DeviceJob: 1 Set library information done, calling callback DeviceJob: 1 Set library information callback returned Job: 2 Get device information started DeviceJob: 2 Get device information done, calling callback DeviceJob: 2 Get device information callback returned Job: 3 Set library information started DeviceJob: 3 Set library information done, calling callback DeviceJob: 3 Set library information callback returned Job: 4 Get list of books on device started MTP: Loading filesystem metadata... MTP: Ignored object: Pictures MTP: Ignored object: DCIM MTP: Filesystem metadata loaded in 0.0174701 seconds (3 objects) DeviceJob: 4 Get list of books on device done, calling callback DeviceJob: 4 Get list of books on device callback returned Job: 1 Set library information finished No details available. Job: 4 Get list of books on device finished Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 87, in run File "site-packages/calibre/gui2/device.py", line 510, in _books File "site-packages/calibre/devices/mtp/driver.py", line 218, in books File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error Job: 2 Get device information finished No details available. Job: 3 Set library information finished No details available. ERROR: Could not close session! inep: usb_get_endpoint_status(): Undefined error: 0 outep: usb_get_endpoint_status(): Undefined error: 0 Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5). ignoring libusb_claim_interface() = -3PTP_ERROR_IO: failed to open session, trying again after resetting USB interface LIBMTP libusb: Attempt to reset device ignoring libusb_claim_interface() = -3LIBMTP PANIC: failed to open session on second attempt Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 295, in detect_device File "site-packages/calibre/devices/mtp/driver.py", line 126, in open File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer File "site-packages/calibre/devices/mtp/unix/driver.py", line 220, in open OpenFailed: Failed to open MTPDevice(busnum=20, devnum=10, vendor_id=6473, product_id=18, bcd=65535, serial=u'B08F0705441500VK', manufacturer=u'Android', product=u'Android'): Error: Unable to open MTP device with busnum=20 and devnum=10, tried 1 such devices Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5). LIBMTP WARNING: no MTP vendor extension on device 11 on bus 20LIBMTP WARNING: VendorExtensionID: 00000000LIBMTP WARNING: VendorExtensionDesc: (null)LIBMTP WARNING: this typically means the device is PTP (i.e. a camera) but not an MTP device at all. Trying to continue anyway.2018-01-18 21:05:43.211 Calibre[702:23650] deliverNotificationWithTitle() Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 87, in run File "site-packages/calibre/gui2/device.py", line 510, in _books File "site-packages/calibre/devices/mtp/driver.py", line 218, in books File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error * Notification delivered. Error while trying to open MTPDevice(busnum=20, devnum=10, vendor_id=6473, product_id=18, bcd=65535, serial=u'B08F0705441500VK', manufacturer=u'Android', product=u'Android') (Driver: <calibre.devices.mtp.driver.MTP_DEVICE object at 0x10ec83610>) Job: 5 Get device information started DeviceJob: 5 Get device information done, calling callback DeviceJob: 5 Get device information callback returned Job: 6 Set library information started DeviceJob: 6 Set library information done, calling callback DeviceJob: 6 Set library information callback returned Job: 7 Get list of books on device started MTP: Loading filesystem metadata... MTP: Ignored object: Pictures MTP: Ignored object: DCIM MTP: Filesystem metadata loaded in 0.024555 seconds (3 objects) DeviceJob: 7 Get list of books on device done, calling callback DeviceJob: 7 Get list of books on device callback returned Job: 5 Get device information finished No details available. Job: 7 Get list of books on device finished Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 87, in run File "site-packages/calibre/gui2/device.py", line 510, in _books File "site-packages/calibre/devices/mtp/driver.py", line 218, in books File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info. 2:Error 2002: PTP: General Error Job: 6 Set library information finished No details available. I tried to restart both my computer and the device and that didn't help. I then did a factory reset on my kindle and still nothing. Can some please help me? Thank you!!! Last edited by theducks; 01-19-2018 at 07:24 AM. Reason: Wrap log in spoiler

01-28-2018, 02:26 AM	#4
reader35 Junior Member Posts: 3 Karma: 10 Join Date: Jan 2018 Device: kindle fire	Fixed It!! I found out what the problem was. My android file transfer program was interfering with my kindle and calibre. Once I deleted android file transfer, calibre and my kindle were able to "talk" to each other and the problem was fixed.

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01-19-2018, 12:16 AM	#2
kovidgoyal creator of calibre Posts: 45,345 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	That is an error communicating with the device. Usually, this kind of error can be fixed by following the steps below in sequence. First: 1) Try rebooting both the device and your computer 2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device and delete them (you can use Windows Explorer or a file manager on the device itself to do this) 3) Reset the device If none of those work, you can use one of the wireless communication methods described here: https://manual.calibre-ebook.com/faq...kindle-fire-hd

01-19-2018, 07:25 AM	#3
theducks Well trained by Cats Posts: 31,047 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	PTP is for camera mode Set the fire to MTP

01-28-2018, 03:43 AM	#5
kovidgoyal creator of calibre Posts: 45,345 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Yeah on OS X and linux only one program can talk to an MTP device at a time.

02-03-2018, 05:02 PM	#6
reader35 Junior Member Posts: 3 Karma: 10 Join Date: Jan 2018 Device: kindle fire	How do you make it so that calibre recognizes my kindle before the android file transfer program does?

02-04-2018, 12:27 AM	#7
kovidgoyal creator of calibre Posts: 45,345 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Presumably your android file transfer program has some setting to prevent it from auto-detecting devices. Other wise just un-install it and re-install when you need to use it.

07-12-2021, 11:34 PM	#8
Penzoil3 Junior Member Posts: 2 Karma: 10 Join Date: Jul 2021 Device: Kindle Fire 8	I found that I got this error when I had an SD card installed in my Kindle. There was a driveinfo.calibre file on the SD card, but Calibre couldn't write to it. Removing the SD card solved all my problems.

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