InkPad 3 Pro broken screen

Marty33cz · 09-17-2020, 11:35 AM

Hey all,

I've gotten PB InkPad 3 pro as a birthday gift this May, have used it without any problems until this August, haven't been using it since because of work etc. It has been stored in a drawer in the case supplied with the PB when I wasn't using it.

I felt like reading again today, so I took my PB, started it up, and found out the screen in a state visible in the image attached. Tried turning it off and on again many times, tried charging it, nothing works.

Anyone encountered this? Is there some way to fix this? I've always treated the device with care, it never fell on the floor or anything, so I cannot believe that the screen broke out of the blue...

Thanks!

JSWolf · 09-17-2020, 11:38 AM

Yes the screen is broken. Did you happen to put something heavy on it while it was in the drawer?

Marty33cz · 09-17-2020, 11:42 AM

Quote:

Originally Posted by JSWolf

Yes the screen is broken. Did you happen to put something heavy on it while it was in the drawer?

Nope, there was nothing on it.

LucyOne · 09-17-2020, 04:16 PM

The Pocketbook support in Germany lets you sign a statement confirming that you always handled the device with care and the screen didn't break from your own fault. Then they repair it for free under warranty.

nhedgehog · 09-17-2020, 06:03 PM

Did you use a cover which pressed the corners together?

09-17-2020, 11:35 AM	#1
Marty33cz Junior Member Posts: 2 Karma: 10 Join Date: Sep 2020 Device: Pocketbook InkPad 3 Pro	InkPad 3 Pro broken screen Hey all, I've gotten PB InkPad 3 pro as a birthday gift this May, have used it without any problems until this August, haven't been using it since because of work etc. It has been stored in a drawer in the case supplied with the PB when I wasn't using it. I felt like reading again today, so I took my PB, started it up, and found out the screen in a state visible in the image attached. Tried turning it off and on again many times, tried charging it, nothing works. Anyone encountered this? Is there some way to fix this? I've always treated the device with care, it never fell on the floor or anything, so I cannot believe that the screen broke out of the blue... Thanks! Attached Thumbnails

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09-17-2020, 11:38 AM	#2
JSWolf Resident Curmudgeon Posts: 79,756 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Yes the screen is broken. Did you happen to put something heavy on it while it was in the drawer?

09-17-2020, 04:16 PM	#4
LucyOne Librocubicularist Posts: 617 Karma: 11908623 Join Date: Dec 2013 Location: Germany Device: PocketBook InkPad 3 & Touch HD 3, Kobo Clara HD, Kindle Paperwhite 5	The Pocketbook support in Germany lets you sign a statement confirming that you always handled the device with care and the screen didn't break from your own fault. Then they repair it for free under warranty.

09-17-2020, 06:03 PM	#5
nhedgehog Guru Posts: 801 Karma: 628976 Join Date: Sep 2013 Device: EnergySistemEreaderPro, Nook STG, Pocketbook 622, Bookeen Cybooks ...	Did you use a cover which pressed the corners together?

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