Amazon requesting to change password

RhD97 · 07-09-2020, 12:57 PM

Hello guys. I hope you can help me.
I was trying to download an older version of Kindle for PC, and at some point I was asked to login in. I put my e-mail and password, but then I was told that I had to change my password.
I suspected on it, and tried to log in on amazon.com to see if someone had changed my password or anything like that. And as I tried to log in on the website, the same message appeared, and I had to create a new password.
Is it common for Amazon to ask it?
PS: The message came as I tried to log in on Amazon's website, not through e-mail. But I was sent an email with a code, and this email was sent by account-update@amazon.com.br (br because Im from Brazil)

Vmurph · 07-13-2020, 12:57 AM

[deleted]

BookCat · 07-14-2020, 04:44 AM

I wonder if that was a phishing email? Amazon hasn't, so far, asked me to re log-in.

marvin_2 · 07-14-2020, 03:19 PM

Maybe check with Amazon customer service? They might have more information, and they should be able to confirm it was Amazon who requested the change.

Amazon has asked me to type in a code they sent by email from time to time, but never to change a password.
If they want to you to change the pw because they think something dodgy is going on, you might want to check your transactions. Just to make sure you are the only person using your account ....

Deskisamess · 07-14-2020, 03:40 PM

Any legimate Amazon email will also be in your Messages page, found in your Account on the Amazon site.

If that email isn't in the Messages area of your account, it's not from Amazon.

07-09-2020, 12:57 PM	#1
RhD97 Connoisseur Posts: 51 Karma: 10 Join Date: Feb 2019 Device: Kinde 8th generation	Amazon requesting to change password Hello guys. I hope you can help me. I was trying to download an older version of Kindle for PC, and at some point I was asked to login in. I put my e-mail and password, but then I was told that I had to change my password. I suspected on it, and tried to log in on amazon.com to see if someone had changed my password or anything like that. And as I tried to log in on the website, the same message appeared, and I had to create a new password. Is it common for Amazon to ask it? PS: The message came as I tried to log in on Amazon's website, not through e-mail. But I was sent an email with a code, and this email was sent by account-update@amazon.com.br (br because Im from Brazil) Last edited by RhD97; 07-09-2020 at 01:03 PM.

07-13-2020, 12:57 AM	#2
Vmurph Cat Whisperer Posts: 239 Karma: 2490708 Join Date: Jan 2010 Location: (USA) In the Hall of the Mountain King Device: Kindles Oasis 3, Kindle Oasis 1, and iPhone XS Max	[deleted] Last edited by Vmurph; 07-13-2020 at 12:56 PM.

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07-14-2020, 04:44 AM	#3
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	I wonder if that was a phishing email? Amazon hasn't, so far, asked me to re log-in.

07-14-2020, 03:19 PM	#4
marvin_2 Member Posts: 24 Karma: 4472 Join Date: Jan 2011 Device: Kindle	Maybe check with Amazon customer service? They might have more information, and they should be able to confirm it was Amazon who requested the change. Amazon has asked me to type in a code they sent by email from time to time, but never to change a password. If they want to you to change the pw because they think something dodgy is going on, you might want to check your transactions. Just to make sure you are the only person using your account ....

07-14-2020, 03:40 PM	#5
Deskisamess Wizard Posts: 2,752 Karma: 45301087 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	Any legimate Amazon email will also be in your Messages page, found in your Account on the Amazon site. If that email isn't in the Messages area of your account, it's not from Amazon.

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