Calibre fails to convert

[ConnieL]

Hi, I am trying to convert AZW (Kindle) and docx-documents to epub. Normally this is absolutly no problem. But suddenly nothing works anymore. I have uninstalled and reinstalled Calibre (both versions 32/64bit, no difference), run the fixing, no chance. Does anyone have any idea what might be wrong? The following info referres to the attempt to convert a word file into epub. (please excuse spelling errors, I'm not a native speaker ;-))
-Thank you so much for your help!

Spoiler:

calibre, version 4.12.0 (win32, embedded-python: True)
Konvertierungsfehler: Fehlgeschlagen: Buch 1 von 1 (Test) konvertieren

Buch 1 von 1 (Test) konvertieren
C:\Program Files (x86)\Calibre2\\app\pylib.zip\dateutil\parser\_par ser.py:1177: UnicodeWarning: Unicode equal comparison failed to convert both arguments to Unicode - interpreting them as being unequal
Conversion options changed from defaults:
output_profile: u'kobo'
verbose: 2
read_metadata_from_opf: u'C:\\Users\\Connie\\AppData\\Local\\Temp\\calibre _nk7jkx\\p0e98f.opf'
epub_flatten: True
Resolved conversion options
calibre version: 4.12.0
{'asciiize': False,
'author_sort': None,
'authors': None,
'base_font_size': 0.0,
'book_producer': None,
'change_justification': u'original',
'chapter': u"//*[((name()='h1' or name()='h2') and re:test(., '\\s*((chapter|book|section|part)\\s+)|((prolog|pr ologue|epilogue)(\\s+|$))', 'i')) or @class = 'chapter']",
'chapter_mark': u'pagebreak',
'comments': None,
'cover': None,
'debug_pipeline': None,
'dehyphenate': True,
'delete_blank_paragraphs': True,
'disable_font_rescaling': False,
'docx_inline_subsup': False,
'docx_no_cover': False,
'docx_no_pagebreaks_between_notes': False,
'dont_split_on_page_breaks': False,
'duplicate_links_in_toc': False,
'embed_all_fonts': False,
'embed_font_family': None,
'enable_heuristics': False,
'epub_flatten': True,
'epub_inline_toc': False,
'epub_toc_at_end': False,
'epub_version': u'2',
'expand_css': False,
'extra_css': None,
'extract_to': None,
'filter_css': u'',
'fix_indents': True,
'flow_size': 260,
'font_size_mapping': None,
'format_scene_breaks': True,
'html_unwrap_factor': 0.4,
'input_encoding': None,
'input_profile': <calibre.customize.profiles.InputProfile object at 0x05CF75D0>,
'insert_blank_line': False,
'insert_blank_line_size': 0.5,
'insert_metadata': False,
'isbn': None,
'italicize_common_cases': True,
'keep_ligatures': False,
'language': None,
'level1_toc': None,
'level2_toc': None,
'level3_toc': None,
'line_height': 0.0,
'linearize_tables': False,
'margin_bottom': 5.0,
'margin_left': 5.0,
'margin_right': 5.0,
'margin_top': 5.0,
'markup_chapter_headings': True,
'max_toc_links': 50,
'minimum_line_height': 120.0,
'no_chapters_in_toc': False,
'no_default_epub_cover': False,
'no_inline_navbars': False,
'no_svg_cover': False,
'output_profile': <calibre.customize.profiles.KoboReaderOutput object at 0x05CF7A10>,
'page_breaks_before': u'/',
'prefer_metadata_cover': False,
'preserve_cover_aspect_ratio': False,
'pretty_print': True,
'pubdate': None,
'publisher': None,
'rating': None,
'read_metadata_from_opf': u'C:\\Users\\Connie\\AppData\\Local\\Temp\\calibre _nk7jkx\\p0e98f.opf',
'remove_fake_margins': True,
'remove_first_image': False,
'remove_paragraph_spacing': False,
'remove_paragraph_spacing_indent_size': 1.5,
'renumber_headings': True,
'replace_scene_breaks': u'',
'search_replace': '[]',
'series': None,
'series_index': None,
'smarten_punctuation': False,
'sr1_replace': None,
'sr1_search': None,
'sr2_replace': None,
'sr2_search': None,
'sr3_replace': None,
'sr3_search': None,
'start_reading_at': None,
'subset_embedded_fonts': False,
'tags': None,
'timestamp': None,
'title': None,
'title_sort': None,
'toc_filter': None,
'toc_threshold': 6,
'toc_title': None,
'transform_css_rules': '[]',
'unsmarten_punctuation': False,
'unwrap_lines': True,
'use_auto_toc': False,
'verbose': 2}
InputFormatPlugin: DOCX Input running
on C:\Users\Connie\AppData\Local\Temp\calibre_nk7jkx\ j0p3yq.docx
Python function terminated unexpectedly
[Error 5] Zugriff verweigert: u'C:\\Users\\Connie\\AppData\\Local\\Temp\\calibre _nk7jkx\\l0fweq_plumber' (Error Code: 1)
Traceback (most recent call last):
File "site.py", line 114, in main
File "site.py", line 88, in run_entry_point
File "site-packages\calibre\utils\ipc\worker.py", line 209, in main
File "site-packages\calibre\gui2\convert\gui_conversion.py", line 43, in gui_convert_override
File "site-packages\calibre\gui2\convert\gui_conversion.py", line 28, in gui_convert
File "site-packages\calibre\ebooks\conversion\plumber.py", line 1110, in run
File "site-packages\calibre\customize\conversion.py", line 241, in __call__
File "site-packages\calibre\__init__.py", line 435, in __enter__
WindowsError: [Error 5] Zugriff verweigert: u'C:\\Users\\Connie\\AppData\\Local\\Temp\\calibre _nk7jkx\\l0fweq_plumber'

[kovidgoyal]

That's a permission error, something on your computer is interfering with calibre, see https://manual.calibre-ebook.com/faq...n-denied-error

[ConnieL]

thank you, we will check this!

[ConnieL]

Hi,
what do you make of this info after installing calibre (32 and 64 bit) and clicking on finish?

"There is a problem with this windows installer package. A DLL required for this install to complete could not be run. Contact your support personell or package vendor"

The info does not appear, if we disable "Launch Calibre" and start calibre from the menue.

We have downloaded the installation packages with all virus protection disabled.

Thank you for your help!
Connie

[theducks]

Originally Posted by ConnieL

Hi,
what do you make of this info after installing calibre (32 and 64 bit) and clicking on finish?

"There is a problem with this windows installer package. A DLL required for this install to complete could not be run. Contact your support personell or package vendor"

The info does not appear, if we disable "Launch Calibre" and start calibre from the menue.

We have downloaded the installation packages with all virus protection disabled.

Thank you for your help!
Connie

Where did you get the installer packages? Main Calibre site? Version 4.12 ?
Your A/V or ISP may have fixed the package

What is weird, is that it fails at the end (the Launch tick is showing). This may be a DLL rights issue. I wish they said WHICH DLL failed

[ConnieL]

I disabled all antivirus progs. (Malwarebites / Kaspersky). And I downloaded from original calibre site.
Downloaded 4.12, and, when that didn't install properly, deinstalled and installed 4.11. Same problem

[theducks]

Originally Posted by ConnieL

I disabled all antivirus progs. (Malwarebites / Kaspersky). And I downloaded from original calibre site.
Downloaded 4.12, and, when that didn't install properly, deinstalled and installed 4.11. Same problem

We will need Kovid I think.
Try downloading from one of the ALTERNATE links just below the main one. That might rule out the ISP caching (a corrupted) the main download.

[kovidgoyal]

this looks like windows issues. See https://manual.calibre-ebook.com/faq...is-not-working

[ConnieL]

yeah, you guys are geniusses! I uninstalled calibre, deleated any and every file that hat to do with calibre, run the wise registry-cleaner, downloaded with edge instead of firefox and reinstalled. And everything is fine and working again. THANK YOU SO MUCH!!!!!
Have a great day and stay healthy,
Connie