Clara HD Kobo Clara HD fell into the water

jurosko · 10-31-2019, 11:59 AM

Hi guys,

My Kobo Clara HD fell into the water.
I picked it out of the water quicky (after one second), opened it and jently dried.

Kobo was working, but it was really slower and after few seconds (I barely have time to open some book and go to the second list, or open some item in menu) it stucked and automatically restart...I tried it multiple times and same situation.

So I deduced there is maybe som problem with system. So I connect Kobo to the PC and make backup.

After that I tried factory reset (both via menu and manual), restoring started but after few second it also stucked...I started the restore again but same situation - it is working few seconds (progress bar dots are moving), but after that it stay stucked ...I wait more than hour but nothing happened.

Do you have please any suggestions what can I do?
I'm thinking that maybe I can try to delete SD card and copy there new system image.

tourneur · 10-31-2019, 12:22 PM

In any case stop turning it on. As with any electronic device, you should switch it off immediately and not turn it on on until you have completely let it dry. I don't know what damage has been done, but focus on drying now.

jurosko · 10-31-2019, 12:34 PM

Thank you for your advice but I'm affraid it is too late.

It fell into the water yesterday morning.
I didn't find any guide how to turn kobo off so I only left it sleeping.
When I tried to turn it off via power button, it was only restarting.
So I only dried it.

Today it is stucking as I wrote.

tourneur · 10-31-2019, 01:00 PM

Quote:

Originally Posted by jurosko

I didn't find any guide how to turn kobo off so I only left it sleeping.
When I tried to turn it off via power button, it was only restarting.

Press and hold the power button until you see the screensaver. When you use full screen screensaver with the reading progress window disabled there is no visual indication that the device is turned off, so this can indeed be confusing.

John F · 10-31-2019, 02:04 PM

And put it in a baggie full if rice (to absorb water).

davidfor · 10-31-2019, 06:57 PM

Quote:

Originally Posted by jurosko

Thank you for your advice but I'm affraid it is too late.

It fell into the water yesterday morning.

That isn't enough time to be sure it has dried out. You need to leave it somewhere warm and dry for a few days. I would also open it and take the SD card out and disconnect the cables for the screens. These will tend to trap water and take a lot longer to dry.

Quote:

I didn't find any guide how to turn kobo off so I only left it sleeping.
When I tried to turn it off via power button, it was only restarting.
So I only dried it.

Powering off a properly working Kobo device is done by holding the power button down for a few seconds. This will trigger a shutdown and show the powered off screen. If there are issues, hold it down for 10-20 seconds and it will force the device to turn off. But, the screen won't change.

jurosko · 11-04-2019, 02:54 AM

Thank you guys, I put it in a baggie full if rice for 3 days and it helped. Look like kobo is working now ��.

DomesticExtremis · 11-07-2019, 05:42 PM

Ideally you would power it off and disconnect the battery. Then dry it off.
Leaving the battery connected could lead to corrosion occurring even though only very low current is used when powered off.

10-31-2019, 11:59 AM	#1
jurosko Junior Member Posts: 3 Karma: 10 Join Date: Oct 2019 Device: Kobo Clara HD	Kobo Clara HD fell into the water Hi guys, My Kobo Clara HD fell into the water. I picked it out of the water quicky (after one second), opened it and jently dried. Kobo was working, but it was really slower and after few seconds (I barely have time to open some book and go to the second list, or open some item in menu) it stucked and automatically restart...I tried it multiple times and same situation. So I deduced there is maybe som problem with system. So I connect Kobo to the PC and make backup. After that I tried factory reset (both via menu and manual), restoring started but after few second it also stucked...I started the restore again but same situation - it is working few seconds (progress bar dots are moving), but after that it stay stucked ...I wait more than hour but nothing happened. Do you have please any suggestions what can I do? I'm thinking that maybe I can try to delete SD card and copy there new system image.

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10-31-2019, 12:22 PM	#2
tourneur Zealot Posts: 111 Karma: 385602 Join Date: Aug 2019 Location: The Netherlands Device: Kobo Libra	In any case stop turning it on. As with any electronic device, you should switch it off immediately and not turn it on on until you have completely let it dry. I don't know what damage has been done, but focus on drying now.

10-31-2019, 12:34 PM	#3
jurosko Junior Member Posts: 3 Karma: 10 Join Date: Oct 2019 Device: Kobo Clara HD	Thank you for your advice but I'm affraid it is too late. It fell into the water yesterday morning. I didn't find any guide how to turn kobo off so I only left it sleeping. When I tried to turn it off via power button, it was only restarting. So I only dried it. Today it is stucking as I wrote.

10-31-2019, 02:04 PM	#5
John F Grand Sorcerer Posts: 7,877 Karma: 70186493 Join Date: Feb 2009 Device: Kobo Clara 2E	And put it in a baggie full if rice (to absorb water).

11-04-2019, 02:54 AM	#7
jurosko Junior Member Posts: 3 Karma: 10 Join Date: Oct 2019 Device: Kobo Clara HD	Thank you guys, I put it in a baggie full if rice for 3 days and it helped. Look like kobo is working now ��.

11-07-2019, 05:42 PM	#8
DomesticExtremis Addict Posts: 243 Karma: 359054 Join Date: Nov 2012 Device: default	Ideally you would power it off and disconnect the battery. Then dry it off. Leaving the battery connected could lead to corrosion occurring even though only very low current is used when powered off.

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