Kindle DX stuck on critical battery screen

whiteglint143 · 02-26-2017, 01:18 PM

I have a Kindle DX that hasn't been used in a few years. I decided to try to get some use out of it but it seems to be stuck on the critical battery screen and will not turn on. The little yellow charge light does turn on and turns off after a few hours.

First, I tried a few different USB cables and chargers including wall and my computer. The DX does not mount when connected to a computer.

Next, I tried contacting Amazon and they offered to give me a partial refund of $0.00 if I send it back to them.

We tried every combination of holding the Power and Home buttons down for 10s, 15s, 30s and up to a minute.

Then I started checking out forum post which suggested to press the manual reset button on the top inside of the tablet. That did not work either (tried holding it down for various times including combinations with the Power and Home button).

I figured the battery is shot from sitting too long. I decided to buy a new one off ebay that was labeled OEM and that didn't work either.

I am out of ideas unless if there is a way I can connect to the serial port inside and reset it that way. Does anyone else have any ideas?

I want to use this mainly for the display in some electronic projects. I am pretty comfortable with software and circuits.

Cinisajoy · 02-26-2017, 02:22 PM

Have you left it on a wall charger for 48 hours?

whiteglint143 · 02-26-2017, 09:38 PM

Yes, I have left it on wall charge for about 3 days with both batteries but the yellow light goes off after a few hours. I noticed the yellow light is very fickle about which charger I use.

Cinisajoy · 02-26-2017, 10:06 PM

Then I would venture a guess your battery is completely dead.

shalym · 02-28-2017, 08:54 AM

Quote:

Originally Posted by Cinisajoy

Then I would venture a guess your battery is completely dead.

Both of them? Including the new one he bought?

Shari

JSWolf · 02-28-2017, 09:06 AM

Quote:

Originally Posted by shalym

Both of them? Including the new one he bought?

Shari

Given how old the Kindle DX is, it is entirely possible the seller had it sitting for too long at flat.

Ricky D'Angelo · 02-28-2017, 11:30 PM

My daughter had something similar happen when she tried to turn on her PSP after a few months of non use. Apparently, since the battery was without charge for an extended period of time the battery died and would no longer charge. Of course this happened a few weeks after the warranty expired.

Lesson learned? Now, I make sure to check on my trusty kindle keyboard every week or so to check on the battery status. So, far I found it on a critical battery screen a few times and make sure to charge it right away. Before, I would power off my kindle keyboard entirely however now I keep it on. It may seem counterintiutive, however the best way to extend a device's battery life may be to keep it on vs turning it off entirely. Reason being? It's easier to forget to check on a device's battery status with it off, risk the battery draining entirely for an extended period of time resulting in a bricked device.

meeera · 03-01-2017, 12:33 AM

Quote:

Originally Posted by whiteglint143

Next, I tried contacting Amazon and they offered to give me a partial refund of $0.00 if I send it back to them.

Super generous of them

montalex · 03-01-2017, 10:30 AM

I had a problem with a drained battery in a Kindle Keyboard. I discovered that I had left the 3G on, and that, as soon as the battery got enough charge, the 3G would drain it again. I was able to turn on the Kindle as soon as the charging light went green and turn of wireless. I never had the problem again. I suspect that older Kindles keep wireless active when in sleep mode (not if the device is actually turned off). Reports are that newer Kindles don't have this problem.

erdos · 03-01-2017, 10:52 AM

here's a way, albeit somewhat stupid, to try to revive the battery:

1. have the unit in a ziploc bag, squeeze out the air and put in the freezer section of your refrigerator for a period of 24 hours.

2. try to charge the unit again with wall outlet.

Cinisajoy · 03-01-2017, 11:36 AM

Quote:

Originally Posted by montalex

I had a problem with a drained battery in a Kindle Keyboard. I discovered that I had left the 3G on, and that, as soon as the battery got enough charge, the 3G would drain it again. I was able to turn on the Kindle as soon as the charging light went green and turn of wireless. I never had the problem again. I suspect that older Kindles keep wireless active when in sleep mode (not if the device is actually turned off). Reports are that newer Kindles don't have this problem.

This is why I keep mine in airplane mode unless wifi is needed.

whiteglint143 · 03-03-2017, 01:37 AM

Tried the above suggestions, still doesn't work. Both batteries seem to not charge even though the yellow light comes on (but never turns green and shuts off after 2 hours)

montalex · 03-03-2017, 09:07 AM

While charging, can you turn it on and get to your home page? If so, use menu to verify if wifi is on. This is what happened to my Kindle 3 -- as soon as if took a little charge, wifi would go on and drain the battery. I got it to turn on while charging, and I was able to turn off the wifi, then it took a full charge. But I'll bet you've checked this out already...

DiapDealer · 03-03-2017, 09:57 AM

Keep in mind that buying a "new" battery may not result in you receiving a battery that is significantly younger than the one that came with your device. The clock is ticking on these batteries the minute they're produced. So unless new DX batteries are a hot commodity, an OEM replacement may just be as old (and unable to hold a charge) as the one that came with the device. It may have been sitting on a shelf degrading for all these years until you bought it "new."

I'd look into a third-party battery replacement, myself (if such a thing exists).

jhowell · 03-03-2017, 10:59 AM

It is also possible that something else has gone wrong with the device besides the battery.

02-26-2017, 01:18 PM	#1
whiteglint143 Junior Member Posts: 3 Karma: 10 Join Date: Feb 2017 Device: Kindle DX	Kindle DX stuck on critical battery screen I have a Kindle DX that hasn't been used in a few years. I decided to try to get some use out of it but it seems to be stuck on the critical battery screen and will not turn on. The little yellow charge light does turn on and turns off after a few hours. First, I tried a few different USB cables and chargers including wall and my computer. The DX does not mount when connected to a computer. Next, I tried contacting Amazon and they offered to give me a partial refund of $0.00 if I send it back to them. We tried every combination of holding the Power and Home buttons down for 10s, 15s, 30s and up to a minute. Then I started checking out forum post which suggested to press the manual reset button on the top inside of the tablet. That did not work either (tried holding it down for various times including combinations with the Power and Home button). I figured the battery is shot from sitting too long. I decided to buy a new one off ebay that was labeled OEM and that didn't work either. I am out of ideas unless if there is a way I can connect to the serial port inside and reset it that way. Does anyone else have any ideas? I want to use this mainly for the display in some electronic projects. I am pretty comfortable with software and circuits.

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02-26-2017, 02:22 PM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Have you left it on a wall charger for 48 hours?

02-26-2017, 09:38 PM	#3
whiteglint143 Junior Member Posts: 3 Karma: 10 Join Date: Feb 2017 Device: Kindle DX	Yes, I have left it on wall charge for about 3 days with both batteries but the yellow light goes off after a few hours. I noticed the yellow light is very fickle about which charger I use.

02-26-2017, 10:06 PM	#4
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Then I would venture a guess your battery is completely dead.

02-28-2017, 11:30 PM	#7
Ricky D'Angelo Fanatic Posts: 537 Karma: 2495066 Join Date: Feb 2013 Location: Latin America Device: Sony PRS-T1, PRS-T-2, PRS 350, PRS 950; Kobo Mini; Kindle PW3, Fire 10	My daughter had something similar happen when she tried to turn on her PSP after a few months of non use. Apparently, since the battery was without charge for an extended period of time the battery died and would no longer charge. Of course this happened a few weeks after the warranty expired. Lesson learned? Now, I make sure to check on my trusty kindle keyboard every week or so to check on the battery status. So, far I found it on a critical battery screen a few times and make sure to charge it right away. Before, I would power off my kindle keyboard entirely however now I keep it on. It may seem counterintiutive, however the best way to extend a device's battery life may be to keep it on vs turning it off entirely. Reason being? It's easier to forget to check on a device's battery status with it off, risk the battery draining entirely for an extended period of time resulting in a bricked device.

03-01-2017, 10:30 AM	#9
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	I had a problem with a drained battery in a Kindle Keyboard. I discovered that I had left the 3G on, and that, as soon as the battery got enough charge, the 3G would drain it again. I was able to turn on the Kindle as soon as the charging light went green and turn of wireless. I never had the problem again. I suspect that older Kindles keep wireless active when in sleep mode (not if the device is actually turned off). Reports are that newer Kindles don't have this problem.

03-01-2017, 10:52 AM	#10
erdos Enthusiast Posts: 33 Karma: 10 Join Date: Dec 2015 Device: k4, Kobo Clara	here's a way, albeit somewhat stupid, to try to revive the battery: 1. have the unit in a ziploc bag, squeeze out the air and put in the freezer section of your refrigerator for a period of 24 hours. 2. try to charge the unit again with wall outlet.

03-03-2017, 01:37 AM	#12
whiteglint143 Junior Member Posts: 3 Karma: 10 Join Date: Feb 2017 Device: Kindle DX	Tried the above suggestions, still doesn't work. Both batteries seem to not charge even though the yellow light comes on (but never turns green and shuts off after 2 hours)

03-03-2017, 09:07 AM	#13
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	While charging, can you turn it on and get to your home page? If so, use menu to verify if wifi is on. This is what happened to my Kindle 3 -- as soon as if took a little charge, wifi would go on and drain the battery. I got it to turn on while charging, and I was able to turn off the wifi, then it took a full charge. But I'll bet you've checked this out already...

03-03-2017, 09:57 AM	#14
DiapDealer Grand Sorcerer Posts: 28,570 Karma: 204127028 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	Keep in mind that buying a "new" battery may not result in you receiving a battery that is significantly younger than the one that came with your device. The clock is ticking on these batteries the minute they're produced. So unless new DX batteries are a hot commodity, an OEM replacement may just be as old (and unable to hold a charge) as the one that came with the device. It may have been sitting on a shelf degrading for all these years until you bought it "new." I'd look into a third-party battery replacement, myself (if such a thing exists).

03-03-2017, 10:59 AM	#15
jhowell Grand Sorcerer Posts: 7,072 Karma: 91577715 Join Date: Nov 2011 Location: Charlottesville, VA Device: Kindles	It is also possible that something else has gone wrong with the device besides the battery.

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