Galaxy S7 edge not detected in Calibre

[Sacredsock]

I am having an issue with my phone, a Samsung Galaxy S7 edge not being detected by Calibre,
I am using the latest 64bit version of the software and both windows 10 and my phone are up to date.
Windows is able to access the phone and sd card and I can manually add remove files from there.

As recommended else where I have done the debug device thing and those details are below.
I do have some books already on my phone so it must of worked sometime in the past.

Spoiler:

calibre 3.41.3 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.17763-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.17763')
Python 2.7.15+
Windows: ('10', '10.0.17763', 'SP0', u'Multiprocessor Free')
Interface language: en_GB
USB devices on system:
(USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_00 devinst=12),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8ca6&rev0000 devinst=13),
USBDevice(vendor_id=0x451 product_id=0x8142 bcd=0x100 devid=usb\vid_0451&pid_8142&rev_0100 devinst=14),
USBDevice(vendor_id=0x451 product_id=0x8142 bcd=0x100 devid=usb\vid_0451&pid_8142&rev_0100 devinst=15),
USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400 devinst=16),
USBDevice(vendor_id=0x174c product_id=0x2074 bcd=0x100 devid=usb\vid_174c&pid_2074&rev_0100 devinst=17),
USBDevice(vendor_id=0x451 product_id=0x8140 bcd=0x100 devid=usb\vid_0451&pid_8140&rev_0100 devinst=18),
USBDevice(vendor_id=0x58f product_id=0x6364 bcd=0x100 devid=usb\vid_058f&pid_6364&rev_0100 devinst=19),
USBDevice(vendor_id=0x8087 product_id=0x8001 bcd=0x0 devid=usb\vid_8087&pid_8001&rev_0000 devinst=20),
USBDevice(vendor_id=0x451 product_id=0x8140 bcd=0x100 devid=usb\vid_0451&pid_8140&rev_0100 devinst=21),
USBDevice(vendor_id=0x8087 product_id=0x8009 bcd=0x0 devid=usb\vid_8087&pid_8009&rev_0000 devinst=22),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201 devinst=23),
USBDevice(vendor_id=0x1b1c product_id=0x1b20 bcd=0x308 devid=usb\vid_1b1c&pid_1b20&rev_0308&mi_00 devinst=24),
USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&modem devinst=25),
USBDevice(vendor_id=0x1b1c product_id=0x1b20 bcd=0x308 devid=usb\vid_1b1c&pid_1b20&rev_0308&mi_01 devinst=26),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8cad&rev0000 devinst=27),
USBDevice(vendor_id=0x1b1c product_id=0x1b20 bcd=0x308 devid=usb\vid_1b1c&pid_1b20&rev_0308 devinst=28),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid8cb1&rev0000 devinst=29),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1b21&pid1142&rev0000 devinst=30),
USBDevice(vendor_id=0x58f product_id=0x6364 bcd=0x100 devid=usb\vid_058f&pid_6364&rev_0100&mi_01 devinst=31),
USBDevice(vendor_id=0x58f product_id=0x6364 bcd=0x100 devid=usb\vid_058f&pid_6364&rev_0100&mi_00 devinst=32),
USBDevice(vendor_id=0x4e8 product_id=0x6860 bcd=0x400 devid=usb\vid_04e8&pid_6860&rev_0400&ms_comp_mtp&s amsung_android devinst=6),
USBDevice(vendor_id=0x174c product_id=0x3074 bcd=0x100 devid=usb\vid_174c&pid_3074&rev_0100 devinst=33),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_02 devinst=34),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_01 devinst=35))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_sm#xd-picture&rev_1.02#7&1c4905a4&0&058f63646476&2#{53f5 6307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{864f0a61-e5b2-11e8-ba6c-806e6f6e6963}#0000013683600000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung _android#8&1e6afdc5&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{864f0a62-e5b2-11e8-ba6c-806e6f6e6963}#0000000008100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_ms#ms-pro&rev_1.03#7&1c4905a4&0&058f63646476&3#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{864f0a61-e5b2-11e8-ba6c-806e6f6e6963}#0000009b45b00000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_sd#mmc&rev_1.00#7&1c4905a4&0&058f63646476&0# {53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{864f0a62-e5b2-11e8-ba6c-806e6f6e6963}#0000015d54a00000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{5a1bfa6a-cd6d-11e7-ae25-d0509967c438}#0000000000100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{864f0a61-e5b2-11e8-ba6c-806e6f6e6963}#0000000008100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_compact_flash&rev_1.01#7&1c4905a4&0&058f6364 6476&1#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung_andr oid#8&1e6afdc5&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'G9350ZHS4CSC1',
'friendly_name': u'CsB S7edge',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Samsung Electronics Co., Ltd.',
'model_name': u'SM-G9350',
'protocol': u'MTP: 1.00',
'serial_number': u'R28J72S8QSJ',
'storage': [{'capacity': 25769705472L,
'capacity_objects': 0L,
'description': u'Phone',
'filesystem': u'Generic hierarchical',
'free_objects': 0L,
'free_space': 14732263424L,
'id': u's10001',
'name': u'Phone',
'rw': True,
'type': u'fixed_ram'},
{'capacity': 32080330752L,
'capacity_objects': 0L,
'description': u'Card',
'filesystem': u'Generic hierarchical',
'free_objects': 0L,
'free_space': 32026296320L,
'id': u's20002',
'name': u'Card',
'rw': True,
'type': u'removable_ram'}],
'type': 'media player'}

Trying to open: \\?\usb#vid_04e8&pid_6860&ms_comp_mtp&samsung_andr oid#8&1e6afdc5&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
Opened CsB S7edge successfully
Device info:
{'device_version': u'G9350ZHS4CSC1',
'friendly_name': u'CsB S7edge',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Samsung Electronics Co., Ltd.',
'model_name': u'SM-G9350',
'protocol': u'MTP: 1.00',
'serial_number': u'R28J72S8QSJ',
'storage': [{'capacity': 25769705472L,
'capacity_objects': 0L,
'description': u'Phone',
'filesystem': u'Generic hierarchical',
'free_objects': 0L,
'free_space': 14732263424L,
'id': u's10001',
'name': u'Phone',
'rw': True,
'type': u'fixed_ram'},
{'capacity': 32080330752L,
'capacity_objects': 0L,
'description': u'Card',
'filesystem': u'Generic hierarchical',
'free_objects': 0L,
'free_space': 32026296320L,
'id': u's20002',
'name': u'Card',
'rw': True,
'type': u'removable_ram'}],
'type': 'media player'}

[theducks]

That log SHOWS the edge is being seen by the OS.
Did it recently get a major firmware update?
Do you have more than 1 MTP or PTP connected? IIRC MAC's and Linux have issues when this happens

BTW check preferences: ignored devices (don't worry if that icon is not there. that confirms it has not been added to the ignore list)

[Sacredsock]

nothing is listed in ignored devices, and i don't have anything else connected other than the usual keyboard/mouse
Not sure the last time my phone updated, I checked and it says no update currently available

[theducks]

Well. I am batting Zero. We will have to wait for Kovid

[stumped]

Do you have any antivirus running that may be wanting to disinfect/control access to usb drives?

You say no devices except mouse and keyboard but there is a very long devices list in that log?

Maybe starting windows in safe mode and also tweeting with all av disabled will give clues?

And have you correctly selected what type of connection from th phones drop down connect as... Menu.

My wife has a Samsung s7 and that will default to connecting for charging, not frmfile transfer, each time unless manually changed.

See this for more background info
https://www.howtogeek.com/192732/and...-mass-storage/

And
https://thecellguide.com/usb-connect...-galaxy-s7-485

[kovidgoyal]

A rebbot of the computer and phone should take care of it.

[Sacredsock]

well, it works now. not sure what changed. Turned the computer on this morning and it detected the phone. Took a good couple of minutes for it to appear in calibre though.

Thanks everyone