Error Communicating with Device

KY_TY · 01-27-2019, 03:14 PM

I am getting the Error communicating with device message. The detail info -

Spoiler:

This problem started after upgrading sometime after 12/18/2018. I am using a Kindle 5th Gen connecting to a Win10 PC running 64 bit Calibre. I have reset the Kindle multiple times, rebooted the PC, changed cables & USB ports, renamed the metadata.calibre files all to no available. Outside of Calibre, I am able to read & write to the device without any errors. I know that I can connect via the content server but I would prefer to connect via USB into Calibre.

Any suggestions would be appreciated.

KY_TY · 01-27-2019, 09:31 PM

Update: I removed Calibre 38.1, rebooted and installed 64-bit 35.0 and the same error communicating occurs. Double checked that Win10 had all updates installed. Deleted Calibre metadata and drive info files from device internal & storage directories. No change in problem.

kovidgoyal · 01-28-2019, 01:04 AM

That is an error communicating with the device. Usually, this kind of error can be fixed by
following the steps below in sequence. First:

1) Try rebooting both the device and your computer
2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device
and delete them (you can use Windows Explorer or a file manager on the device itself to do this)
3) Reset the device

If none of those work, you can use one of the wireless communication methods described here:
https://manual.calibre-ebook.com/faq...kindle-fire-hd

01-27-2019, 03:14 PM	#1
KY_TY Member Posts: 10 Karma: 10 Join Date: Nov 2008 Device: Sony PRS-700	Error Communicating with Device I am getting the Error communicating with device message. The detail info - Spoiler: Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error Traceback (most recent call last): File "site-packages\calibre\gui2\device.py", line 87, in run File "site-packages\calibre\gui2\device.py", line 510, in _books File "site-packages\calibre\devices\mtp\driver.py", line 218, in books File "site-packages\calibre\devices\mtp\driver.py", line 190, in get_driveinfo File "site-packages\calibre\devices\mtp\driver.py", line 180, in _update_drive_info File "site-packages\calibre\devices\mtp\driver.py", line 151, in put_calibre_file File "site-packages\calibre\devices\mtp\windows\driver.py", line 37, in check_thread File "site-packages\calibre\devices\mtp\windows\driver.py", line 441, in put_file WPDError: Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error This problem started after upgrading sometime after 12/18/2018. I am using a Kindle 5th Gen connecting to a Win10 PC running 64 bit Calibre. I have reset the Kindle multiple times, rebooted the PC, changed cables & USB ports, renamed the metadata.calibre files all to no available. Outside of Calibre, I am able to read & write to the device without any errors. I know that I can connect via the content server but I would prefer to connect via USB into Calibre. Any suggestions would be appreciated. Last edited by PeterT; 01-27-2019 at 08:18 PM.

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01-27-2019, 09:31 PM	#2
KY_TY Member Posts: 10 Karma: 10 Join Date: Nov 2008 Device: Sony PRS-700	Update: I removed Calibre 38.1, rebooted and installed 64-bit 35.0 and the same error communicating occurs. Double checked that Win10 had all updates installed. Deleted Calibre metadata and drive info files from device internal & storage directories. No change in problem.

01-28-2019, 01:04 AM	#3
kovidgoyal creator of calibre Posts: 45,355 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	That is an error communicating with the device. Usually, this kind of error can be fixed by following the steps below in sequence. First: 1) Try rebooting both the device and your computer 2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device and delete them (you can use Windows Explorer or a file manager on the device itself to do this) 3) Reset the device If none of those work, you can use one of the wireless communication methods described here: https://manual.calibre-ebook.com/faq...kindle-fire-hd

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