Problems with new PRS-505

talaivan · 10-04-2007, 09:49 AM

I got a PRS-505 yesterday and am pleased with it -- except for what I am describing below. The software works well (running from Parallels on a Mac), and it is possible to transfer material directly to both the card and the internal memory by USB. But yesterday when I unmounted both volumes and unplugged the USB, the machine was stuck -- said it was connected to USB when it wasn't. The reset button on the back wouldn't work, the power wouldn't work -- nothing. I called up Sony, and we tried all the things I had already tried -- no luck. Suddenly, when I pushed the power switch for the 50th time, the thing restarted -- and hung, saying "starting up." At that point, I could get it to restart by pushing the reset button and then the power, but it would still hang (it may have been in a loop restarting). I called Sony a 3rd time, and we went through everything again, and nothing worked, but suddenly it came up, and now it works fine. The 505 was fully charged -- I have a Sony charger and did the preceding with it plugged in and not plugged in. Note that when it got stuck, I had it connected to a Mac, not to the library software.

On another note, I was surprised, after reading horror stories about the Sony site, to find it is actually quite well done. It is fast and responsive, and the software seems to work very well (when the 505 isn't stuck).

Does anyone have any ideas about this? I'm hesitant to plug the USB in again, because I don't want the thing to get stuck again. Thanks.

igorsk · 10-04-2007, 10:40 AM

My guess it's the Parallels. Other people had problems when updating firmware with it.
I suggest you to connect the Reader directly to OSX and not Windows inside Parallels, and copy book files directly to the Reader's virtual drive instead of using eBook Library software.

STML · 09-22-2008, 09:06 AM

I just experienced very similar problems. New PRS-505 been working fine for a couple of days, then suddenly started hanging on 'Starting up...' (I hadn't specifically shut it down before this). I fiddled for a bit, turning off and on, then plugged it in via USB in case it was a battery problem (at work, so no charger), and connected successfully. When I unmounted it, it hung on the USB screen for about ten minutes - hit the power switch (not the reset switch) a few times to no effect - then suddenly it came back and all is normal again...

On Mac, haven't used any Sony software with it - although it came pre-installed with stuff from a PR agent, so somebody probably has...

Update: And I just noticed it's lost the place in the book I was reading. Not good.

Eotris · 09-22-2008, 09:42 AM

If you want to use eBook software on a Mac, I would highly recommend Calibre.

10-04-2007, 09:49 AM	#1
talaivan Groupie Posts: 188 Karma: 4710362 Join Date: Oct 2007 Device: Sony prs-505	Problems with new PRS-505 I got a PRS-505 yesterday and am pleased with it -- except for what I am describing below. The software works well (running from Parallels on a Mac), and it is possible to transfer material directly to both the card and the internal memory by USB. But yesterday when I unmounted both volumes and unplugged the USB, the machine was stuck -- said it was connected to USB when it wasn't. The reset button on the back wouldn't work, the power wouldn't work -- nothing. I called up Sony, and we tried all the things I had already tried -- no luck. Suddenly, when I pushed the power switch for the 50th time, the thing restarted -- and hung, saying "starting up." At that point, I could get it to restart by pushing the reset button and then the power, but it would still hang (it may have been in a loop restarting). I called Sony a 3rd time, and we went through everything again, and nothing worked, but suddenly it came up, and now it works fine. The 505 was fully charged -- I have a Sony charger and did the preceding with it plugged in and not plugged in. Note that when it got stuck, I had it connected to a Mac, not to the library software. On another note, I was surprised, after reading horror stories about the Sony site, to find it is actually quite well done. It is fast and responsive, and the software seems to work very well (when the 505 isn't stuck). Does anyone have any ideas about this? I'm hesitant to plug the USB in again, because I don't want the thing to get stuck again. Thanks.

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10-04-2007, 10:40 AM	#2
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	My guess it's the Parallels. Other people had problems when updating firmware with it. I suggest you to connect the Reader directly to OSX and not Windows inside Parallels, and copy book files directly to the Reader's virtual drive instead of using eBook Library software.

09-22-2008, 09:06 AM	#3
STML Speculator Posts: 13 Karma: 10 Join Date: Oct 2006	I just experienced very similar problems. New PRS-505 been working fine for a couple of days, then suddenly started hanging on 'Starting up...' (I hadn't specifically shut it down before this). I fiddled for a bit, turning off and on, then plugged it in via USB in case it was a battery problem (at work, so no charger), and connected successfully. When I unmounted it, it hung on the USB screen for about ten minutes - hit the power switch (not the reset switch) a few times to no effect - then suddenly it came back and all is normal again... On Mac, haven't used any Sony software with it - although it came pre-installed with stuff from a PR agent, so somebody probably has... Update: And I just noticed it's lost the place in the book I was reading. Not good.

09-22-2008, 09:42 AM	#4
Eotris Junior Member Posts: 6 Karma: 10 Join Date: May 2008 Device: Sony PRS-505	If you want to use eBook software on a Mac, I would highly recommend Calibre.

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