Glo Please help me, kobo glo hd can't access to the storage.

haminhphuong · 12-05-2016, 09:00 AM

After my computer automatically updated, I tried to connect with my kobo glo hd but I cannot access the storage to copy the data. So, I've tried to return to the previous version but the problem remains the same.please help me.

davidfor · 12-05-2016, 05:43 PM

Sorry, but there isn't enough information to give any help. To start with, what OS is the computer running and what version? And the what firmware is on the device? Then, what happens when you connect the device? And what previous version are you talking about?

PeterT · 12-05-2016, 05:51 PM

There have been issues related to some Windows 10 releases being stricter in interpretation of USB attached storage devices formats. As davidfor says, we need more info, both on the PC O/S and it's version info, and the Kobo and it's f/w version.

haminhphuong · 12-06-2016, 09:05 AM

I am so sorry. And these is a little of infomation.
My computer is windows 10 pro. I thing now i have newest version.
My kobo firmware 3.19.5761
When I connect kobo with computer. My computer have new storage. But i can't assess it.and format notice windows is opened.
Sorry about my English. Please help me!

12-05-2016, 09:00 AM	#1
haminhphuong Junior Member Posts: 9 Karma: 10 Join Date: Nov 2016 Device: Kobo glo hd	Please help me, kobo glo hd can't access to the storage. After my computer automatically updated, I tried to connect with my kobo glo hd but I cannot access the storage to copy the data. So, I've tried to return to the previous version but the problem remains the same.please help me.

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12-05-2016, 05:43 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Sorry, but there isn't enough information to give any help. To start with, what OS is the computer running and what version? And the what firmware is on the device? Then, what happens when you connect the device? And what previous version are you talking about?

12-05-2016, 05:51 PM	#3
PeterT Grand Sorcerer Posts: 13,384 Karma: 78877538 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	There have been issues related to some Windows 10 releases being stricter in interpretation of USB attached storage devices formats. As davidfor says, we need more info, both on the PC O/S and it's version info, and the Kobo and it's f/w version.

12-06-2016, 09:05 AM	#4
haminhphuong Junior Member Posts: 9 Karma: 10 Join Date: Nov 2016 Device: Kobo glo hd	I am so sorry. And these is a little of infomation. My computer is windows 10 pro. I thing now i have newest version. My kobo firmware 3.19.5761 When I connect kobo with computer. My computer have new storage. But i can't assess it.and format notice windows is opened. Sorry about my English. Please help me!

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