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Old 12-05-2016, 09:00 AM   #1
haminhphuong
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Please help me, kobo glo hd can't access to the storage.

After my computer automatically updated, I tried to connect with my kobo glo hd but I cannot access the storage to copy the data. So, I've tried to return to the previous version but the problem remains the same.please help me.
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Old 12-05-2016, 05:43 PM   #2
davidfor
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Sorry, but there isn't enough information to give any help. To start with, what OS is the computer running and what version? And the what firmware is on the device? Then, what happens when you connect the device? And what previous version are you talking about?
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Old 12-05-2016, 05:51 PM   #3
PeterT
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There have been issues related to some Windows 10 releases being stricter in interpretation of USB attached storage devices formats. As davidfor says, we need more info, both on the PC O/S and it's version info, and the Kobo and it's f/w version.
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Old 12-06-2016, 09:05 AM   #4
haminhphuong
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I am so sorry. And these is a little of infomation.
My computer is windows 10 pro. I thing now i have newest version.
My kobo firmware 3.19.5761
When I connect kobo with computer. My computer have new storage. But i can't assess it.and format notice windows is opened.
Sorry about my English. Please help me!
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