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#1 |
Junior Member
![]() Posts: 9
Karma: 10
Join Date: Nov 2016
Device: Kobo glo hd
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Please help me, kobo glo hd can't access to the storage.
After my computer automatically updated, I tried to connect with my kobo glo hd but I cannot access the storage to copy the data. So, I've tried to return to the previous version but the problem remains the same.please help me.
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#2 |
Grand Sorcerer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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Sorry, but there isn't enough information to give any help. To start with, what OS is the computer running and what version? And the what firmware is on the device? Then, what happens when you connect the device? And what previous version are you talking about?
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#3 |
Grand Sorcerer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 13,381
Karma: 78877538
Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
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There have been issues related to some Windows 10 releases being stricter in interpretation of USB attached storage devices formats. As davidfor says, we need more info, both on the PC O/S and it's version info, and the Kobo and it's f/w version.
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#4 |
Junior Member
![]() Posts: 9
Karma: 10
Join Date: Nov 2016
Device: Kobo glo hd
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I am so sorry. And these is a little of infomation.
My computer is windows 10 pro. I thing now i have newest version. My kobo firmware 3.19.5761 When I connect kobo with computer. My computer have new storage. But i can't assess it.and format notice windows is opened. Sorry about my English. Please help me! |
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