Glo HD USB port flaky

madhg · 09-22-2016, 05:11 AM

Bought a glo hd earlier this year. A month or so ago started to have trouble connecting to power adapter or pc - the connection would break and then come back. I switched to the USB cable provided with the reader, it seemed to work better, but now it's almost completely stopped working.

Anyone else had this problem?

I bought it from a W H Smith in the UK, wondering whether to take it back there or contact Kobo directly. I don't really want to send it in for repair, since I don't have a backup. Maybe I should have bought a small tablet instead of the Glo HD.

Ksquared · 09-23-2016, 07:32 PM

If it is less than a year, it should be covered by the warrenty. I am in the U.S.A., so I don't have a store to take one back. When I had an issue with an Aura 6", I contacted Kobo, went through a few rounds of "things to try", and then they sent me a new unit. I did not have to return my defective unit until the replacement arrived, but my problem was different than yours, so you may get a different request.
If I were you, I would take it back to the store and see what they will do.

Good Luck!

madhg · 09-24-2016, 05:30 PM

Thanks for reply, Ksquared.

I took it to the store (W H Smith), they accepted that it was faulty. They didn't have a replacement Glo HD, and since I wanted an e-reader for a trip in a weeks time, they showed me that it can be charged if you hold the plug at a certain angle to the socket, and said I could send it off to Kobo myself, freepost, with a signed from from the store saying faulty.

Pretty helpful. No idea how long Kobo will take to replace it, or whether it'll be a Glo or Aura. But I can use my phone as a reader, Moto G 3rd Gen, pretty good screen, but the battery life is tiny by comparison with an e-ink reader.

Barbara1955 · 09-24-2016, 08:48 PM

Buy a Battery boost for you Phone. Amazon has them as do lots of stores.

09-22-2016, 05:11 AM	#1
madhg Member Posts: 20 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	Glo HD USB port flaky Bought a glo hd earlier this year. A month or so ago started to have trouble connecting to power adapter or pc - the connection would break and then come back. I switched to the USB cable provided with the reader, it seemed to work better, but now it's almost completely stopped working. Anyone else had this problem? I bought it from a W H Smith in the UK, wondering whether to take it back there or contact Kobo directly. I don't really want to send it in for repair, since I don't have a backup. Maybe I should have bought a small tablet instead of the Glo HD.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Ended Kobo Glo - Missing USB Port & SDcard	freekobo	Flea Market	4	10-11-2015 06:09 PM
USB Drive mode flaky after jailbreak	thoreau	Kindle Developer's Corner	10	08-19-2015 08:44 PM
Ended Kobo Glo with damaged USB port	PeterT	Flea Market	12	05-20-2015 04:58 PM
PW1 lost PADs for serial port, but found signals near USB port	uniqdom	Kindle Developer's Corner	1	04-29-2015 08:45 AM
Arc USB port module	kumaryu	Kobo Tablets	2	09-05-2014 04:26 PM

09-23-2016, 07:32 PM	#2
Ksquared Groupie Posts: 181 Karma: 2635236 Join Date: Jun 2015 Location: Cleveland, Ohio USA Device: Original Kobo Aura 6", Libra H2O	If it is less than a year, it should be covered by the warrenty. I am in the U.S.A., so I don't have a store to take one back. When I had an issue with an Aura 6", I contacted Kobo, went through a few rounds of "things to try", and then they sent me a new unit. I did not have to return my defective unit until the replacement arrived, but my problem was different than yours, so you may get a different request. If I were you, I would take it back to the store and see what they will do. Good Luck!

09-24-2016, 05:30 PM	#3
madhg Member Posts: 20 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	Thanks for reply, Ksquared. I took it to the store (W H Smith), they accepted that it was faulty. They didn't have a replacement Glo HD, and since I wanted an e-reader for a trip in a weeks time, they showed me that it can be charged if you hold the plug at a certain angle to the socket, and said I could send it off to Kobo myself, freepost, with a signed from from the store saying faulty. Pretty helpful. No idea how long Kobo will take to replace it, or whether it'll be a Glo or Aura. But I can use my phone as a reader, Moto G 3rd Gen, pretty good screen, but the battery life is tiny by comparison with an e-ink reader.

09-24-2016, 08:48 PM	#4
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Buy a Battery boost for you Phone. Amazon has them as do lots of stores.

Advert