Kindle 1 not connecting to Store

tomsem · 09-14-2016, 11:51 AM

It was working fine a few months ago, but lately it has been unable to connect to the store or run experimental browser. The signal strength is at 4 or 5 bars, once it appears to 'connect', which takes a few minutes. Maybe it needs a new battery? I have to charge it every couple of weeks even though I turn it off. But it still fails to connect when plugged in.

There are various diagnostic screens that are accessible from Settngs. 'Loop back test' fails for what that is worth. The 611 page shows 'Not Avail' for WAN Access statuses. Wonder if Sprint pulled the plug?

Anyway I thought I'd check to see if anyone has had the same issue with a Kindle 1, or lack thereof.

HarryT · 09-14-2016, 12:01 PM

Didn't Microsoft recently update the root certificates on their servers, and require a firmware update on all devices to continue connectivity by both 3G and WiFi? That may very well be the cause of the problem; I suspect they didn't issue a firmware patch for the K1?

AnemicOak · 09-14-2016, 12:16 PM

I seem to recall a few posters here having an update for their K1's back when Amazon was email nagging folks about updating.

HarryT · 09-14-2016, 12:17 PM

Do you remember installing an update, Tomsen? It seems pretty likely that's the cause of your trouble.

AnemicOak · 09-14-2016, 12:21 PM

Here's the original page about the update...

https://smile.amazon.com/gp/help/cus..._deveng_eicert

tomsem · 09-14-2016, 03:10 PM

I did the cert update awhile back (the first round of 'update your kindle emails' last year?) but not since this more recent one. The device has '1.2.1', as required, but perhaps there is a 'newer' 1.2.1 somehow. I'll try that, thanks! Need to find a (now) weird mini USB cable...

tomsem · 09-14-2016, 04:09 PM

Quote:

Originally Posted by tomsem

I did the cert update awhile back (the first round of 'update your kindle emails' last year?) but not since this more recent one. The device has '1.2.1', as required, but perhaps there is a 'newer' 1.2.1 somehow. I'll try that, thanks! Need to find a (now) weird mini USB cable...

No go. The .bin file (very small) was removed after disconnecting the cable, and Update menu item remained disabled, as in "I already have this update". 5 bar signal near full charge, still getting 'unable to connect at this time, please try again later'.

Tried system reset. Still no luck. It takes forever to get bars (like 5 minutes), I think it may be issue with wireless provider, or provisioning in this geographic location. I'll try again from somewhere else. Maybe Amazon forgot to pay their Sprint bill.

But again: is there anyone here with a Kindle 1 that connects?

FizzyWater · 09-15-2016, 11:01 PM

Not helpful to you, but my Kindle 1 *never* connected. I bought it refurbished, and the 3G/wifi never worked.

Strether · 09-16-2016, 12:12 AM

Quote:

Originally Posted by tomsem

But again: is there anyone here with a Kindle 1 that connects?

My Kindle 1 connects just fine via 3G.

Jim

tomsem · 09-16-2016, 01:01 PM

Quote:

Originally Posted by Strether

My Kindle 1 connects just fine via 3G.

Jim

Thanks.

tomsem · 09-16-2016, 01:05 PM

Quote:

Originally Posted by FizzyWater

Not helpful to you, but my Kindle 1 *never* connected. I bought it refurbished, and the 3G/wifi never worked.

3G coverage was US-only and even now does not cover where I live. So I'm trying to connect from elsewhere. Kindle 1 did not have wifi.

09-14-2016, 11:51 AM	#1
tomsem Grand Sorcerer Posts: 6,939 Karma: 27060151 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	Kindle 1 not connecting to Store It was working fine a few months ago, but lately it has been unable to connect to the store or run experimental browser. The signal strength is at 4 or 5 bars, once it appears to 'connect', which takes a few minutes. Maybe it needs a new battery? I have to charge it every couple of weeks even though I turn it off. But it still fails to connect when plugged in. There are various diagnostic screens that are accessible from Settngs. 'Loop back test' fails for what that is worth. The 611 page shows 'Not Avail' for WAN Access statuses. Wonder if Sprint pulled the plug? Anyway I thought I'd check to see if anyone has had the same issue with a Kindle 1, or lack thereof.

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09-14-2016, 12:01 PM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Didn't Microsoft recently update the root certificates on their servers, and require a firmware update on all devices to continue connectivity by both 3G and WiFi? That may very well be the cause of the problem; I suspect they didn't issue a firmware patch for the K1?

09-14-2016, 12:16 PM	#3
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I seem to recall a few posters here having an update for their K1's back when Amazon was email nagging folks about updating.

09-14-2016, 12:17 PM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Do you remember installing an update, Tomsen? It seems pretty likely that's the cause of your trouble.

09-14-2016, 12:21 PM	#5
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	Here's the original page about the update... https://smile.amazon.com/gp/help/cus..._deveng_eicert

09-14-2016, 03:10 PM	#6
tomsem Grand Sorcerer Posts: 6,939 Karma: 27060151 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	I did the cert update awhile back (the first round of 'update your kindle emails' last year?) but not since this more recent one. The device has '1.2.1', as required, but perhaps there is a 'newer' 1.2.1 somehow. I'll try that, thanks! Need to find a (now) weird mini USB cable...

09-15-2016, 11:01 PM	#8
FizzyWater You kids get off my lawn! Posts: 4,220 Karma: 73492664 Join Date: Aug 2007 Location: Columbus, Ohio Device: Oasis 2 and Libra H2O and half a dozen older models I can't let go of	Not helpful to you, but my Kindle 1 never connected. I bought it refurbished, and the 3G/wifi never worked.

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