My kobo aura hd is brick ;(

Vedimin · 08-13-2016, 09:23 AM

Hello everyone!
Yesterday i wanted to read my book, but my kobo stopped work. I had frozen screen and everything dont working now. If turned on my Kobo i dont see responding on screen. I tryed everything to fix this include factory reset, normal reset... I teardowned my device to extract SD Card and install software from internet, but i cant find anything. Pls guys help me

HarryT · 08-13-2016, 09:27 AM

If you have a question about the Kobo, please ask it in the Kobo forum. I am now moving this message to that forum.

robko · 08-13-2016, 10:57 AM

You're not seeing a change on ANY part of the screen? If so try putting it on charge for a couple of hours (preferably a wall charger rather than via USB). If you have to use a computer try a different USB port and different USB cord if this doesn't initially work. With e-ink when it runs out of power whatever was last on the screen stays there.
Does what's on the screen look normal or is there part of it that's different to rest? This could suggest a broken screen substrate (post a pic here and we can likely tell).
Try connecting it to your computer via USB and see if it is detected (just to make sure it isn't completely dead)

meeera · 08-13-2016, 10:58 AM

Could you please post a good photo of the screen?

Vedimin · 08-13-2016, 11:19 AM

my pc dont see this device ;( i have win 10. I think i will need firmware, format sd card and install it to this, but i cant find it ;(

Vedimin · 08-13-2016, 11:23 AM

http://imgur.com/ii2toNm

HarryT · 08-13-2016, 11:47 AM

That's an absolutely classic picture of a broken screen substrate. You've broken the thin layer of glass that's underneath the outer screen of the device, I'm afraid. You can see the line of the fracture running diagonally across your photograph.

Vedimin · 08-13-2016, 12:01 PM

what if he isnt broken?

frostschutz · 08-13-2016, 12:09 PM

Quote:

Originally Posted by Vedimin

what if he isnt broken?

The display is cracked, there is no question about it.

HarryT · 08-13-2016, 12:11 PM

There is no doubt about it whatsoever. The picture is conclusive.

robko · 08-13-2016, 01:41 PM

Yep, gotta agree with Harry and frostschutz. That's definitely a broken screen. Often caused by twisting of the device in a bag or something but could be direct impact at some point too. Breakage may not occur at the same time as the stress to the screen, but can happen later.

DNSB · 08-13-2016, 01:42 PM

Quote:

Originally Posted by Vedimin

my pc dont see this device ;( i have win 10. I think i will need firmware, format sd card and install it to this, but i cant find it ;(

While the latest update to Windows 10 broke the ability to see the internal storage on your Kobo ereader, the photo you posted with that curved line is a classic example of a cracked screen substrate.

filmo · 08-13-2016, 02:24 PM

Broken screen substrate is common enough should have collection of pictures some place with nothing but pictures of broken screens. Wonder how many have been posted here? It would probably only be like raising a 2 year old child telling them not to do that you will break it.

koboy · 08-13-2016, 03:24 PM

Quote:

Originally Posted by filmo

Wonder how many have been posted here?

too many.

best wishes koboy

JSWolf · 08-13-2016, 03:57 PM

It's not just Kobo, most brands of Readers have shown up on MR with a broken screen.

08-13-2016, 09:23 AM	#1
Vedimin Junior Member Posts: 4 Karma: 10 Join Date: Aug 2016 Device: Kobo Aura HD	My kobo aura hd is brick ;( Hello everyone! Yesterday i wanted to read my book, but my kobo stopped work. I had frozen screen and everything dont working now. If turned on my Kobo i dont see responding on screen. I tryed everything to fix this include factory reset, normal reset... I teardowned my device to extract SD Card and install software from internet, but i cant find anything. Pls guys help me

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08-13-2016, 09:27 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	If you have a question about the Kobo, please ask it in the Kobo forum. I am now moving this message to that forum.

08-13-2016, 10:57 AM	#3
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	You're not seeing a change on ANY part of the screen? If so try putting it on charge for a couple of hours (preferably a wall charger rather than via USB). If you have to use a computer try a different USB port and different USB cord if this doesn't initially work. With e-ink when it runs out of power whatever was last on the screen stays there. Does what's on the screen look normal or is there part of it that's different to rest? This could suggest a broken screen substrate (post a pic here and we can likely tell). Try connecting it to your computer via USB and see if it is detected (just to make sure it isn't completely dead)

08-13-2016, 10:58 AM	#4
meeera Grand Sorcerer Posts: 5,814 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Could you please post a good photo of the screen?

08-13-2016, 11:19 AM	#5
Vedimin Junior Member Posts: 4 Karma: 10 Join Date: Aug 2016 Device: Kobo Aura HD	my pc dont see this device ;( i have win 10. I think i will need firmware, format sd card and install it to this, but i cant find it ;(

08-13-2016, 11:23 AM	#6
Vedimin Junior Member Posts: 4 Karma: 10 Join Date: Aug 2016 Device: Kobo Aura HD	http://imgur.com/ii2toNm

08-13-2016, 11:47 AM	#7
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That's an absolutely classic picture of a broken screen substrate. You've broken the thin layer of glass that's underneath the outer screen of the device, I'm afraid. You can see the line of the fracture running diagonally across your photograph.

08-13-2016, 12:01 PM	#8
Vedimin Junior Member Posts: 4 Karma: 10 Join Date: Aug 2016 Device: Kobo Aura HD	what if he isnt broken?

08-13-2016, 12:11 PM	#10
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	There is no doubt about it whatsoever. The picture is conclusive.

08-13-2016, 01:41 PM	#11
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Yep, gotta agree with Harry and frostschutz. That's definitely a broken screen. Often caused by twisting of the device in a bag or something but could be direct impact at some point too. Breakage may not occur at the same time as the stress to the screen, but can happen later.

08-13-2016, 02:24 PM	#13
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	Broken screen substrate is common enough should have collection of pictures some place with nothing but pictures of broken screens. Wonder how many have been posted here? It would probably only be like raising a 2 year old child telling them not to do that you will break it.

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08-13-2016, 03:57 PM	#15
JSWolf Resident Curmudgeon Posts: 79,743 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	It's not just Kobo, most brands of Readers have shown up on MR with a broken screen.