Amazon Customer Service

357mag · 07-26-2016, 10:05 PM

Last week I bought a Kindle Paperwhite. Tonight, after reading a couple of chapters at the hair stylist while waiting for my wife, I closed the cover and set it down on the seat of my car and went home. Once home I opened the cover and much to my amazement, there was a small crack right in the middle of the screen. It had not been thrown, dropped or mishandled in any way. I don't know where the crack came from, but it is very distracting.

I contacted Amazon support right away to find out if it would be cost effective for me to have it repaired. This is where it gets amazing. I was told that the Amazon warranty does not cover physical damage, but because I have been a loyal customer they will send me a replacement free of charge! Now here is where it gets more amazing, I bought the Kindle used on eBay. I am not the original owner and Amazon is aware of this and they are replacing it for me anyway!

Amazon has the best customer service of any company I have ever dealt with bar none!

Cinisajoy · 07-26-2016, 10:13 PM

Congratulations.

Barbara1955 · 07-27-2016, 04:09 PM

They sure are!

pendragginp · 07-27-2016, 10:40 PM

For sure.

mungerapp · 07-29-2016, 03:14 PM

Same thing happened to me when a friend accidentally CRUSHED my screen. They sent me a brand new Voyage! I guess they want me to keep spending a good chunk of my paycheck on new e-books

You're right though, their customer service is great!

07-26-2016, 10:05 PM	#1
357mag Connoisseur Posts: 52 Karma: 248 Join Date: Nov 2010 Device: iPad and Galaxy S5	Amazon Customer Service Last week I bought a Kindle Paperwhite. Tonight, after reading a couple of chapters at the hair stylist while waiting for my wife, I closed the cover and set it down on the seat of my car and went home. Once home I opened the cover and much to my amazement, there was a small crack right in the middle of the screen. It had not been thrown, dropped or mishandled in any way. I don't know where the crack came from, but it is very distracting. I contacted Amazon support right away to find out if it would be cost effective for me to have it repaired. This is where it gets amazing. I was told that the Amazon warranty does not cover physical damage, but because I have been a loyal customer they will send me a replacement free of charge! Now here is where it gets more amazing, I bought the Kindle used on eBay. I am not the original owner and Amazon is aware of this and they are replacing it for me anyway! Amazon has the best customer service of any company I have ever dealt with bar none!

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07-26-2016, 10:13 PM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Congratulations.

07-27-2016, 04:09 PM	#3
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	They sure are!

07-27-2016, 10:40 PM	#4
pendragginp Guru Posts: 985 Karma: 4567263 Join Date: May 2009 Location: The End Of The Earth Device: Several	For sure.

07-29-2016, 03:14 PM	#5
mungerapp Junior Member Posts: 1 Karma: 10 Join Date: Jul 2016 Location: San Francisco Device: Kindle Voyage	Same thing happened to me when a friend accidentally CRUSHED my screen. They sent me a brand new Voyage! I guess they want me to keep spending a good chunk of my paycheck on new e-books You're right though, their customer service is great!

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