The "reset password" email never arrives

Peter Ahlstrom · 05-10-2016, 01:26 PM

Earlier today I was trying to log in and had forgotten my password. I filled out the "reset password" form and waited, but the email never arrived. I tried it at least five different times. I was definitely using the right email address, because when I tried a different one it said it wasn't registered.

I checked my spam folder. I added community@mobileread.com to my contacts list (which should have whitelisted it on Yahoo mail). I made sure Adblock was turned off on mobileread before submitting the form. No email ever arrived.

Finally I was able to log in by remembering what my password was. So, now I don't actually need my password reset. But this issue might be happening to other people.

WT Sharpe · 05-10-2016, 01:51 PM

That's not good. I'll log out and see what happens when I request one.

WT Sharpe · 05-10-2016, 01:55 PM

Mine was sent immediately.

Peter Ahlstrom · 05-11-2016, 02:28 PM

Maybe it's a problem limited to yahoo mail addresses? Or att.net addresses that are run through yahoo?

I checked just now and reset emails have still not arrived.

JSWolf · 05-11-2016, 05:41 PM

Yahoo email is awful. You should not use it. Go sign up with gmail.com or outlook.com if you actually want ot get your email.

Purple Lady · 05-11-2016, 05:57 PM

I can't even get to the page to get an email sent. Using Chrome on my tablet there's no box to enter whatever I am supposed to enter to prove I'm human. I entered my email address in case that was required before the box would appear, but it made no difference. I also tried requesting desktop site in Chrome but still nothing. I tried Dolphin browser too.

05-10-2016, 01:26 PM	#1
Peter Ahlstrom Connoisseur Posts: 80 Karma: 500000 Join Date: Oct 2011 Location: Utah Device: iPad	The "reset password" email never arrives Earlier today I was trying to log in and had forgotten my password. I filled out the "reset password" form and waited, but the email never arrived. I tried it at least five different times. I was definitely using the right email address, because when I tried a different one it said it wasn't registered. I checked my spam folder. I added community@mobileread.com to my contacts list (which should have whitelisted it on Yahoo mail). I made sure Adblock was turned off on mobileread before submitting the form. No email ever arrived. Finally I was able to log in by remembering what my password was. So, now I don't actually need my password reset. But this issue might be happening to other people.

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05-10-2016, 01:51 PM	#2
WT Sharpe Bah, humbug! Posts: 39,072 Karma: 157049943 Join Date: Jun 2009 Location: Chesapeake, VA, USA Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.	That's not good. I'll log out and see what happens when I request one.

05-10-2016, 01:55 PM	#3
WT Sharpe Bah, humbug! Posts: 39,072 Karma: 157049943 Join Date: Jun 2009 Location: Chesapeake, VA, USA Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.	Mine was sent immediately.

05-11-2016, 02:28 PM	#4
Peter Ahlstrom Connoisseur Posts: 80 Karma: 500000 Join Date: Oct 2011 Location: Utah Device: iPad	Maybe it's a problem limited to yahoo mail addresses? Or att.net addresses that are run through yahoo? I checked just now and reset emails have still not arrived.

05-11-2016, 05:41 PM	#5
JSWolf Resident Curmudgeon Posts: 80,727 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Yahoo email is awful. You should not use it. Go sign up with gmail.com or outlook.com if you actually want ot get your email.

05-11-2016, 05:57 PM	#6
Purple Lady Grand Sorcerer Posts: 5,698 Karma: 16542228 Join Date: Feb 2010 Location: Pennsylvania Device: Huawei MediaPad M5, LG V30, Boyue T80S, Nexus 7 LTE, K3 3G, Fire HD8	I can't even get to the page to get an email sent. Using Chrome on my tablet there's no box to enter whatever I am supposed to enter to prove I'm human. I entered my email address in case that was required before the box would appear, but it made no difference. I also tried requesting desktop site in Chrome but still nothing. I tried Dolphin browser too.

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