Aura HD Frozen on "powered off" screen

zyrafu · 03-04-2014, 05:03 PM

I bought a used Kobo Aura HD on ebay and I finally have received it today.
My joy didn't last long though because the e-reader seems to be broken. It is permanently frozen on a black "powered off" screen. Switching on, basic reset, nothing helps (and yes, I did plugged it to a power source first for several hours, it doesn't show the charging icon either).

Any advice? Is there a way to make it work?

tshering · 03-04-2014, 05:34 PM

Quote:

Originally Posted by zyrafu

I bought a used Kobo Aura HD on ebay and I finally have received it today.
My joy didn't last long though because the e-reader seems to be broken. It is permanently frozen on a black "powered off" screen. Switching on, basic reset, nothing helps (and yes, I did plugged it to a power source first for several hours, it doesn't show the charging icon either).

Any advice? Is there a way to make it work?

Unfortunately, I cannot help. But, does the device show any signs of life? Do the leds blink if you try to switch it on or make a basic reset. You could open it and see whether the internal sd is actually in place, or maybe you replace it by a new one (search for an image in the developer's corner). But I guess, anything can be broken.

jackastor · 03-04-2014, 05:50 PM

Quote:

Originally Posted by zyrafu

I bought a used Kobo Aura HD on ebay and I finally have received it today.
My joy didn't last long though because the e-reader seems to be broken. It is permanently frozen on a black "powered off" screen. Switching on, basic reset, nothing helps (and yes, I did plugged it to a power source first for several hours, it doesn't show the charging icon either).

Any advice? Is there a way to make it work?

Ok try a master reset, and try a different usb cable, if the cable trick does not work then you may need to send it back for a refund asap, make sure you talk to the ebayer if they don't offer a refund you can make a full refund claim from ebay and it will go badly for the seller. I can not think why they would not issue a refund if the unit is defective and you send it back, open a claim immediately with ebay and when its resolved either a refund or replacement you can close it. Opening a claim will force the sellers hand to be more honest because if they do not resolve the issue you will definatly get a refund and they will take a bad hit on their ebay status.

regards

Jack

leftright · 03-04-2014, 10:24 PM

My Glo was stuck on the PC connected screen after unplugging the USB cable, whereupon it was also unresponsive to any button press and factory resets. I opened the thing and re-racked the battery plug, it then unfroze and did a factory reset on its own.

Lynx-lynx · 03-04-2014, 11:37 PM

Quote:

Originally Posted by zyrafu

I bought a used Kobo Aura HD on ebay and I finally have received it today.
My joy didn't last long though because the e-reader seems to be broken. It is permanently frozen on a black "powered off" screen. Switching on, basic reset, nothing helps (and yes, I did plugged it to a power source first for several hours, it doesn't show the charging icon either).

Any advice? Is there a way to make it work?

Would a pin prick re-start help?

You'll find the very small pin prick hole at the bottom of the device near to the usb area.

I use a paper clip to insert gently into it - and only push until I can feel the depression.

zyrafu · 03-05-2014, 12:46 AM

Yes I tried to reset with a paper clip a few times, no effect. When I try to switch it on (or perform a reset), white led light next to the power buton is binking for a few seconds and that's it, screen remains dead.
I've already contacted the seller, that's the first thing I did. I would prefer to have a working device though.

davidfor · 03-05-2014, 01:16 AM

By "reset" do you mean a "factory reset"? The steps for this on a Kobo device that isn't booting is:

- Ensure the device is charged.
- Hold the power switch in the off position for at least 20 seconds.
- Hold the light button down and turn the device in.
- Release the light button when the LED starts to flash.

If that doesn't work, try it again but hold the switches a little longer.

After this, if it doesn't work, then you might need to reimage the internal SD card. Or it could be that the screen is broken.

cablemonkey · 03-09-2014, 08:11 PM

I just bought a used touch from a local craigslist-equivalent and similar issue - no power on at all. It sort of worked when it was connected to a charger, but would die instantly when power was removed. Then I noticed the case was popped open a bit near the top.

Removing the back revealed a burst LiPo battery

The seller of course claimed ignorance, saying that she'd "never used it."

I soldered an old lithium cell phone battery I had laying around in and it's back to life. $25 for a replacement OEM cell from the 'net. Maybe once this one dies.

TechniSol · 03-09-2014, 09:52 PM

Sounds like a reasonable fix. You might want to keep an eye on it when changing it just to make sure the charging circuitry wasn't at fault for the last pack bursting. Could be very nasty.

cablemonkey · 03-10-2014, 02:11 AM

Good point. It charged for the better part of an hour from the computer with no ill effects. I'll put it in the LiPo sack tomorrow on a USB charger that can deliver 1500mA and see what happens.

TechniSol · 03-10-2014, 11:47 PM

Better safe than realizing that Fire Truck that you're following seems to be coincidentally taking all the same exits and turns you are!

tomahawk · 03-14-2014, 01:39 AM

I kinda have the same problem. My kobo arc stopped working today. I was reading and the screen showed what kind of kobo i had and stopped working. I shut it down and tried to turn on and nothing happens. So i tried charging it but when plugged in no lite lights up. Anyone know what to do or what is wrong with it?

yolo123 · 10-06-2015, 08:11 AM

my kobo aura has the same problem it does not turn on. the light indicating the device hass turned on flashes but the screen doesn't work. i think it might be broken. ADVICE PLEASE!!!!!!

meeera · 10-06-2015, 09:05 AM

Quote:

Originally Posted by yolo123

my kobo aura has the same problem it does not turn on. the light indicating the device hass turned on flashes but the screen doesn't work. i think it might be broken. ADVICE PLEASE!!!!!!

Post a photo. On a new thread, instead of tagging on to the bottom of an old one.

mkeles84 · 10-09-2015, 02:10 AM

MAY BE SOLVE:
My brother have been using Kobo Touch and he didn't use his ereader for long time and have no charging. I plugged into PC with cable, a green and a blue light we can see, but we couldn't open even we wait long time for charging.
Then I used ""XIAOMI 5.1V 2.1A power bank" for charging because it give extra energy I think, after a short time, Kobo Touch can be opened. May be extra voltage solve problem.

03-04-2014, 05:03 PM	#1
zyrafu Junior Member Posts: 3 Karma: 12050 Join Date: Mar 2014 Device: kobo aura hd	Frozen on "powered off" screen I bought a used Kobo Aura HD on ebay and I finally have received it today. My joy didn't last long though because the e-reader seems to be broken. It is permanently frozen on a black "powered off" screen. Switching on, basic reset, nothing helps (and yes, I did plugged it to a power source first for several hours, it doesn't show the charging icon either). Any advice? Is there a way to make it work?

10-06-2015, 08:11 AM	#13
yolo123 Junior Member Posts: 1 Karma: 10 Join Date: Oct 2015 Device: kobo aura hd	same problem my kobo aura has the same problem it does not turn on. the light indicating the device hass turned on flashes but the screen doesn't work. i think it might be broken. ADVICE PLEASE!!!!!!

10-09-2015, 02:10 AM	#15
mkeles84 Enthusiast Posts: 45 Karma: 20 Join Date: Apr 2015 Device: Kobo Aura/Glo/Kindle PW2	MAY BE SOLVE: My brother have been using Kobo Touch and he didn't use his ereader for long time and have no charging. I plugged into PC with cable, a green and a blue light we can see, but we couldn't open even we wait long time for charging. Then I used ""XIAOMI 5.1V 2.1A power bank" for charging because it give extra energy I think, after a short time, Kobo Touch can be opened. May be extra voltage solve problem. Last edited by mkeles84; 10-09-2015 at 02:47 AM. Reason: this is not advertisement!

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03-04-2014, 10:24 PM	#4
leftright Addict Posts: 224 Karma: 55704 Join Date: Sep 2013 Device: Kobo Glo	My Glo was stuck on the PC connected screen after unplugging the USB cable, whereupon it was also unresponsive to any button press and factory resets. I opened the thing and re-racked the battery plug, it then unfroze and did a factory reset on its own.

03-05-2014, 12:46 AM	#6
zyrafu Junior Member Posts: 3 Karma: 12050 Join Date: Mar 2014 Device: kobo aura hd	Yes I tried to reset with a paper clip a few times, no effect. When I try to switch it on (or perform a reset), white led light next to the power buton is binking for a few seconds and that's it, screen remains dead. I've already contacted the seller, that's the first thing I did. I would prefer to have a working device though.

03-05-2014, 01:16 AM	#7
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	By "reset" do you mean a "factory reset"? The steps for this on a Kobo device that isn't booting is: - Ensure the device is charged. - Hold the power switch in the off position for at least 20 seconds. - Hold the light button down and turn the device in. - Release the light button when the LED starts to flash. If that doesn't work, try it again but hold the switches a little longer. After this, if it doesn't work, then you might need to reimage the internal SD card. Or it could be that the screen is broken.

03-09-2014, 08:11 PM	#8
cablemonkey Junior Member Posts: 2 Karma: 12050 Join Date: Feb 2011 Location: Wet Coast of BC Device: Kindle 3G	I just bought a used touch from a local craigslist-equivalent and similar issue - no power on at all. It sort of worked when it was connected to a charger, but would die instantly when power was removed. Then I noticed the case was popped open a bit near the top. Removing the back revealed a burst LiPo battery The seller of course claimed ignorance, saying that she'd "never used it." I soldered an old lithium cell phone battery I had laying around in and it's back to life. $25 for a replacement OEM cell from the 'net. Maybe once this one dies.

03-09-2014, 09:52 PM	#9
TechniSol GranPohbah-Fezzes r cool! Posts: 1,056 Karma: 3151024 Join Date: Jul 2010 Device: Nook STRs, Kobo Touch, Kobo Glo	Sounds like a reasonable fix. You might want to keep an eye on it when changing it just to make sure the charging circuitry wasn't at fault for the last pack bursting. Could be very nasty.

03-10-2014, 02:11 AM	#10
cablemonkey Junior Member Posts: 2 Karma: 12050 Join Date: Feb 2011 Location: Wet Coast of BC Device: Kindle 3G	Good point. It charged for the better part of an hour from the computer with no ill effects. I'll put it in the LiPo sack tomorrow on a USB charger that can deliver 1500mA and see what happens.

03-10-2014, 11:47 PM	#11
TechniSol GranPohbah-Fezzes r cool! Posts: 1,056 Karma: 3151024 Join Date: Jul 2010 Device: Nook STRs, Kobo Touch, Kobo Glo	Better safe than realizing that Fire Truck that you're following seems to be coincidentally taking all the same exits and turns you are!

03-14-2014, 01:39 AM	#12
tomahawk Junior Member Posts: 1 Karma: 10 Join Date: Mar 2014 Device: KOBO ARC	I kinda have the same problem. My kobo arc stopped working today. I was reading and the screen showed what kind of kobo i had and stopped working. I shut it down and tried to turn on and nothing happens. So i tried charging it but when plugged in no lite lights up. Anyone know what to do or what is wrong with it?

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