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Old 04-09-2015, 11:59 AM   #1
RZetlin
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Issue with Kobo Gift Cards?
I added a Kobo Gift Card to my account earlier in the week, but the Gift Card amount had mysteriously disappeared.

I contacted Kobo and the rep. informed me there is a known issue with gift cards and it has to be escalated.

This isn't the first time I used a Kobo gift card.

I don't know if anybody else have a similar issue with the Kobo gift card or not.
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Old 04-09-2015, 06:01 PM   #2
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Quote:
Originally Posted by RZetlin View Post
I added a Kobo Gift Card to my account earlier in the week, but the Gift Card amount had mysteriously disappeared.

I contacted Kobo and the rep. informed me there is a known issue with gift cards and it has to be escalated.

This isn't the first time I used a Kobo gift card.

I don't know if anybody else have a similar issue with the Kobo gift card or not.
Happened once to me. It took a couple of calls/emails and the gift card amount re-appeared for my account. I never did get a good explanation of what happened.
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