New Kobo Aura - problems help

christopher22 · 12-25-2014, 11:38 AM

Just got new Kobo Aura yay! I updated to 3.12 and set up account

Couple of problems.
1 - Any sketch drawings that are saved produces images with smudges (unit problem or firmware issue?)

2 - I can slightly see the previous screen I was just on ever so faintly (maybe this is normal?)

christopher22 · 12-25-2014, 11:47 AM

Also a battery issue. Just charged up and unhooked it.

Battery immediately read 96% after maybe 1 minute of using word scramble I'm already down to 88% . Turned off the comfort light (WiFi already disabled) now it seems to go down 1% every minute. Maybe it was the comfort light that's burning the battery down. I don't think it should go down that fast should it?

Regarding the sketchpad issue, I hope it's an issue with the beta feature/firmware and not the actual unit itself. If anyone has these issues then most likely firmware issue I hope.

Any help on any of these issues would be appreciated thanks.

christopher22 · 12-25-2014, 01:01 PM

Ok sketchpad seemed to be a glitch I turned off and back on again and it's saving ok. The preview on the home screen is completely black though.

The preview of the saved sketchpad that is. The rest of the display seems ok.

robko · 12-25-2014, 07:44 PM

Quote:

Originally Posted by christopher22

Also a battery issue. Just charged up and unhooked it.
Battery immediately read 96% after maybe 1 minute of using word scramble I'm already down to 88% . Turned off the comfort light (WiFi already disabled) now it seems to go down 1% every minute. Maybe it was the comfort light that's burning the battery down. I don't think it should go down that fast should it?

That's dropping faster than it should. I would try to do a factory reset (you'll have to re-register it to your account and reload anything you sideloaded) see if that helps. It's possible you have a bad battery. It isn't unusual for big drops to occur while you're using wifi.

Quote:

Originally Posted by christopher22

Regarding the sketchpad issue, I hope it's an issue with the beta feature/firmware and not the actual unit itself. If anyone has these issues then most likely firmware issue I hope.

Part of that issue is the nature of e-ink. In the settings you can change the refresh to every 1 page and it will get rid of the previous screen "bleed through" effect in books (it's called ghosting). That may not help with the sketchpad since changing this setting may not help with the refresh rate in the sketchpad.

JSWolf · 12-25-2014, 07:59 PM

If you have registered with ADE for the DRM, copy the .adobe-digitaleditions (sp?) directory so you can restore your registration once it's updated to 3.12.0 again.

meeera · 12-26-2014, 12:59 AM

The battery might also be just calibration. Turn wifi off, leave light on but low, and go through a couple or three battery cycles. Wifi, syncing, and processing are the biggest battery sucks.

christopher22 · 12-26-2014, 11:52 AM

Thanks for all the tips. Battery drain seemed to slow down now. It got to 60% yesterday. I'm charging it up fully now. Probably right about the recharge cycles, it'll probably take a couple of recharges to fully juice up the battery. I'll report back later to update the battery issue.

bookaho!ic · 12-26-2014, 02:22 PM

i have had mine since 11 December. I put over 2000 books on once it had a full battery. it took over 6 hrs to process so turned itself off some time in the night. have used wifi and read every day for at least 2 hours with back light on 1% (done about 21 hours reading)when in bed or dim room and charged it on 24th as it had gone down to 6%. so overall am impressed with the batter as its done alot in its so far short but much loved life

JSWolf · 12-26-2014, 02:24 PM

If I was processing a large enough amount of eBooks, I'd have plugged in the Reader just to be safe. I would hate to have it process and then corrupt the database because it ran out of power while writing to the database.

christopher22 · 12-27-2014, 12:03 AM

Battery seems to discharge much more slowly now.

Regarding the sketchpad issue. I can save but the previews are just black. I've only registered with Kobo and not yet adobe editions. I'm hesitant on doing a factory reset since besides the sketchpad issue it seems to be ok.

bookaho!ic · 12-27-2014, 06:12 AM

Quote:

Originally Posted by JSWolf

If I was processing a large enough amount of eBooks, I'd have plugged in the Reader just to be safe. I would hate to have it process and then corrupt the database because it ran out of power while writing to the database.

hindsight i would have done i totally underestimated how long it would take

christopher22 · 12-27-2014, 09:30 PM

Only issue remaining is previews of sketchpad on the homescreen don't show up properly.

12-25-2014, 11:38 AM	#1
christopher22 Zealot Posts: 114 Karma: 88026 Join Date: Dec 2014 Device: Kobo Aura & Touch	New Kobo Aura - problems help Just got new Kobo Aura yay! I updated to 3.12 and set up account Couple of problems. 1 - Any sketch drawings that are saved produces images with smudges (unit problem or firmware issue?) 2 - I can slightly see the previous screen I was just on ever so faintly (maybe this is normal?)

12-25-2014, 11:47 AM	#2
christopher22 Zealot Posts: 114 Karma: 88026 Join Date: Dec 2014 Device: Kobo Aura & Touch	Battery issue as well Also a battery issue. Just charged up and unhooked it. Battery immediately read 96% after maybe 1 minute of using word scramble I'm already down to 88% . Turned off the comfort light (WiFi already disabled) now it seems to go down 1% every minute. Maybe it was the comfort light that's burning the battery down. I don't think it should go down that fast should it? Regarding the sketchpad issue, I hope it's an issue with the beta feature/firmware and not the actual unit itself. If anyone has these issues then most likely firmware issue I hope. Any help on any of these issues would be appreciated thanks.

12-25-2014, 01:01 PM	#3
christopher22 Zealot Posts: 114 Karma: 88026 Join Date: Dec 2014 Device: Kobo Aura & Touch	Ok sketchpad seemed to be a glitch I turned off and back on again and it's saving ok. The preview on the home screen is completely black though. The preview of the saved sketchpad that is. The rest of the display seems ok. Last edited by christopher22; 12-25-2014 at 02:48 PM.

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12-25-2014, 07:59 PM	#5
JSWolf Resident Curmudgeon Posts: 79,687 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	If you have registered with ADE for the DRM, copy the .adobe-digitaleditions (sp?) directory so you can restore your registration once it's updated to 3.12.0 again.

12-26-2014, 12:59 AM	#6
meeera Grand Sorcerer Posts: 5,812 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	The battery might also be just calibration. Turn wifi off, leave light on but low, and go through a couple or three battery cycles. Wifi, syncing, and processing are the biggest battery sucks.

12-26-2014, 11:52 AM	#7
christopher22 Zealot Posts: 114 Karma: 88026 Join Date: Dec 2014 Device: Kobo Aura & Touch	Thanks for all the tips. Battery drain seemed to slow down now. It got to 60% yesterday. I'm charging it up fully now. Probably right about the recharge cycles, it'll probably take a couple of recharges to fully juice up the battery. I'll report back later to update the battery issue.

12-26-2014, 02:22 PM	#8
bookaho!ic Evangelist Posts: 466 Karma: 5575734 Join Date: Feb 2013 Location: UK Device: kobo Aura H20 2nd Ed	i have had mine since 11 December. I put over 2000 books on once it had a full battery. it took over 6 hrs to process so turned itself off some time in the night. have used wifi and read every day for at least 2 hours with back light on 1% (done about 21 hours reading)when in bed or dim room and charged it on 24th as it had gone down to 6%. so overall am impressed with the batter as its done alot in its so far short but much loved life

12-26-2014, 02:24 PM	#9
JSWolf Resident Curmudgeon Posts: 79,687 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	If I was processing a large enough amount of eBooks, I'd have plugged in the Reader just to be safe. I would hate to have it process and then corrupt the database because it ran out of power while writing to the database.

12-27-2014, 12:03 AM	#10
christopher22 Zealot Posts: 114 Karma: 88026 Join Date: Dec 2014 Device: Kobo Aura & Touch	Battery seems to discharge much more slowly now. Regarding the sketchpad issue. I can save but the previews are just black. I've only registered with Kobo and not yet adobe editions. I'm hesitant on doing a factory reset since besides the sketchpad issue it seems to be ok.

12-27-2014, 09:30 PM	#12
christopher22 Zealot Posts: 114 Karma: 88026 Join Date: Dec 2014 Device: Kobo Aura & Touch	Only issue remaining is previews of sketchpad on the homescreen don't show up properly.

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