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Reload this Page An FYI for those going through multiple voyages..

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Old 11-03-2014, 05:18 PM   #1
David58117
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An FYI for those going through multiple voyages..
Just an FYI - If you're having voyage screen issues and don't want to play the switching game - call and get a note on your account saying it's defective, you've already tried multiple devices, and you request a replacement sent once the issues have been addressed.

I did this with my PW2, and despite being out of warranty, I'm getting a free replacement sent to me.

At first he offered a discount since it was out of warranty, then I mentioned the note, then he said (after searching) that he saw it and a free one would be on the way.
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Old 11-04-2014, 01:10 PM   #2
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I'm not sure what you mean by 'note'
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Old 11-04-2014, 05:16 PM   #3
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Originally Posted by Glorfindel View Post
I'm not sure what you mean by 'note'
He means that when he spoke to customer service, they put a note in his account information in their system, which any customer service rep can access for future reference.
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Old 11-04-2014, 05:40 PM   #4
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oic, Thanks
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Old 11-04-2014, 06:30 PM   #5
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NTK (Nice To Know), tks.
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