Glo Glo suddenly not playing nice with Kobo desktop (OSX)

Lily7 · 08-28-2014, 03:36 AM

I connected my Glo to Kobo desktop to check for any updates. It kept getting hung up on the syncing part. The pink loading bar would just get stuck. I canceled the sync and restarted and each time I noticed it would creep further up when I did that. I waited several times for it to do it on it's own, finally after 2 hours I just canceled the sync and restarted about 50 times in a row to get the loading bar to go all the way to the end. Now I've gotten there but nothing is happening no matter how many times I cancel the sync and restart it. It gets as far as "updating annotations" and stays there. Any ideas on what I can do to fix this?

meeera · 08-28-2014, 05:30 AM

Do you have access to wifi anywhere? OTA updates are far more painless, in my experience, than anything to do with Kobo Desktop. Alternatively you could download the firmware direct (make sure you get the right one) from the sticky in the Kobo Developer's Forum.

Lily7 · 08-28-2014, 05:53 PM

Quote:

Originally Posted by meeera

Do you have access to wifi anywhere? OTA updates are far more painless, in my experience, than anything to do with Kobo Desktop. Alternatively you could download the firmware direct (make sure you get the right one) from the sticky in the Kobo Developer's Forum.

I tried the wireless sync and it seemed to update. I'm just still stuck on 3.3.0 so I was thinking maybe the wireless sync wasn't working properly or something since I seem to be the only one that hasn't gotten 3.5.0 yet. :-/

Cosimo · 08-28-2014, 06:48 PM

I also had some issues last night when I tried syncing, both with the desktop app and over wifi. It's happened once or twice before very late at night. I've just assumed they were updating their servers or some such thing. I tried again a few hours later and it all went smoothly with no problems.

robko · 08-28-2014, 08:06 PM

Quote:

Originally Posted by Lily7

I tried the wireless sync and it seemed to update. I'm just still stuck on 3.3.0 so I was thinking maybe the wireless sync wasn't working properly or something since I seem to be the only one that hasn't gotten 3.5.0 yet. :-/

You're not alone. 3.5.0 rollout was paused and now that it's restarted you'll likely be getting 3.8.0 instead. But it's still a phased rollout so you might not get it right away. Changing your affiliate (Bestbuy seems to be the popular one for early updates) or sideloading the update are your only options other than waiting.

08-28-2014, 03:36 AM	#1
Lily7 Zealot Posts: 120 Karma: 21932 Join Date: Feb 2013 Location: Norman, OK Device: Kindle Voyage, Paperwhite 5th gen, Kobo Libra 2	Glo suddenly not playing nice with Kobo desktop (OSX) I connected my Glo to Kobo desktop to check for any updates. It kept getting hung up on the syncing part. The pink loading bar would just get stuck. I canceled the sync and restarted and each time I noticed it would creep further up when I did that. I waited several times for it to do it on it's own, finally after 2 hours I just canceled the sync and restarted about 50 times in a row to get the loading bar to go all the way to the end. Now I've gotten there but nothing is happening no matter how many times I cancel the sync and restart it. It gets as far as "updating annotations" and stays there. Any ideas on what I can do to fix this?

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08-28-2014, 05:30 AM	#2
meeera Grand Sorcerer Posts: 5,814 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Do you have access to wifi anywhere? OTA updates are far more painless, in my experience, than anything to do with Kobo Desktop. Alternatively you could download the firmware direct (make sure you get the right one) from the sticky in the Kobo Developer's Forum.

08-28-2014, 06:48 PM	#4
Cosimo Groupie Posts: 160 Karma: 3337854 Join Date: Jun 2014 Device: Kobo Glo HD	I also had some issues last night when I tried syncing, both with the desktop app and over wifi. It's happened once or twice before very late at night. I've just assumed they were updating their servers or some such thing. I tried again a few hours later and it all went smoothly with no problems.

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