Troubleshooting I need help with my kindle touch

nebulous66 · 07-15-2014, 06:22 AM

Hi everybody, my kindle does not start, the screen show a discharged battery but it is fully charged. I tried to reset holding the power button, I tried with kubrick 3.6 but the kindle does not enter in fastboot mode, I tried with MFGTool but nothing worked. What can I do ?
Thank's a lot.

P.S. in attachment the pictures of the screen

HarryT · 07-15-2014, 06:31 AM

It's plainly not fully charged. Connect it to a wall charger (not a PC), and leave it overnight. If it's still like that in the morning, you probably have a dead battery.

nebulous66 · 07-15-2014, 07:08 AM

Quote:

Originally Posted by HarryT

It's plainly not fully charged. Connect it to a wall charger (not a PC), and leave it overnight. If it's still like that in the morning, you probably have a dead battery.

I charged it for 3 days using a wall charger. I opened and I measured the voltage of the battery and is 3,75 volts. Seems to be fully charged.

HarryT · 07-15-2014, 07:24 AM

In that case it sounds as if the power isn't getting from the battery to the main circuit board. Another possibility is that the screen has died, and it's simply displaying the image it had on it before it died.

Either way, I strongly suspect a hardware problem. I don't know if anyone else has any other suggestions?

nebulous66 · 07-15-2014, 11:24 AM

I think you are right

Mort1997 · 07-15-2014, 04:34 PM

If you think you have fully charged your battery - have you tried resetting it? (Hold the button off for 20seconds - time it with a watch to make sure you do it long enough). It will take a minute or so to reboot

When I have allowed my touch to discharge fully (when I have been using another device). The device was stuck like this so I had to reset it.

Good luck

Tabatha · 07-16-2014, 10:26 AM

I had this same screen yesterday, and after charging all day, it still appeared to be frozen. After trying to reset a couple times, finally held for the 20 seconds or more to do a full reboot and it is now working fine. I also had a bunch of downloads that needed to sync so it took me lots of time for that which didn't help with the reset. Finally shut off wifi before doing a hard reset and all is working well now. Must remember to never let the battery get that low again on any of my kindles.

07-15-2014, 06:22 AM	#1
nebulous66 Junior Member Posts: 3 Karma: 10 Join Date: Jul 2014 Device: Kindle Touch	I need help with my kindle touch Hi everybody, my kindle does not start, the screen show a discharged battery but it is fully charged. I tried to reset holding the power button, I tried with kubrick 3.6 but the kindle does not enter in fastboot mode, I tried with MFGTool but nothing worked. What can I do ? Thank's a lot. P.S. in attachment the pictures of the screen Attached Thumbnails

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07-15-2014, 06:31 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It's plainly not fully charged. Connect it to a wall charger (not a PC), and leave it overnight. If it's still like that in the morning, you probably have a dead battery.

07-15-2014, 07:24 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	In that case it sounds as if the power isn't getting from the battery to the main circuit board. Another possibility is that the screen has died, and it's simply displaying the image it had on it before it died. Either way, I strongly suspect a hardware problem. I don't know if anyone else has any other suggestions?

07-15-2014, 11:24 AM	#5
nebulous66 Junior Member Posts: 3 Karma: 10 Join Date: Jul 2014 Device: Kindle Touch	I think you are right

07-15-2014, 04:34 PM	#6
Mort1997 Wizard Posts: 1,050 Karma: 15288073 Join Date: Jul 2011 Location: UK Device: Sony various , Voyage, Oasis, K3, K4T,Nook Glow+Kobo Aura/H2O/One	If you think you have fully charged your battery - have you tried resetting it? (Hold the button off for 20seconds - time it with a watch to make sure you do it long enough). It will take a minute or so to reboot When I have allowed my touch to discharge fully (when I have been using another device). The device was stuck like this so I had to reset it. Good luck

07-16-2014, 10:26 AM	#7
Tabatha Groupie Posts: 153 Karma: 1314940 Join Date: May 2011 Location: MA Device: KTouch-PW-WIFI Galaxy Tablet 7 Plus 32gb Galaxy Player 5.0-4.2	I had this same screen yesterday, and after charging all day, it still appeared to be frozen. After trying to reset a couple times, finally held for the 20 seconds or more to do a full reboot and it is now working fine. I also had a bunch of downloads that needed to sync so it took me lots of time for that which didn't help with the reset. Finally shut off wifi before doing a hard reset and all is working well now. Must remember to never let the battery get that low again on any of my kindles.

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