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Old 06-15-2014, 06:20 PM   #1
NightStar76
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How Long?
So, Kobo is replacing my Kobo aura because of a bug. They said they're mailing it to me... and that's the last I heard of it. Does anyone know how long it generally takes? I've got some reading to do, and I don't particularly like using PDF on the touch. :P Thanks for answers.

I'd also like to say that I don't know where all the horror stories about their customer service come from; apart from not giving me a detailed date or the like, I'm more than satisfied with the service I received both over the phone and via email.
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Old 06-15-2014, 10:27 PM   #2
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Why not ask Kobo? You can go open a chat and be talking to someone that can assist you pretty quickly. When they replaced my Glo it took about a week as I recall, that was over a weekend too as I recall submitting the required photos on a Friday night, so it may be quicker if they ship at the beginning of the week. I believe they told me two weeks, but it was much quicker. YMMV.
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Old 06-16-2014, 01:09 AM   #3
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They sent me a replacement and it was sent Canadian Priority. I'm not in Canada, but it took 3 days to arrive and clear customs. So fast. Not overnight, but definitely expedited.

I too had an easy time with Kobo Customer Service. Glad you did as well!
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Old 06-16-2014, 09:03 AM   #4
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*sticks a pin randomly into the world map to determine nightstar's location*

Hmm.. I reckon the delivery to Karalkalpakstan will take about a week.
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Old 06-17-2014, 05:00 AM   #5
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Karalkalpakstan? Isn't that where Kobo ships from? ;-)
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Old 06-17-2014, 10:47 AM   #6
NightStar76
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Ooh, right. I forgot that. I live in Maryland. ^^;
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Old 06-19-2014, 09:44 PM   #7
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Quote:
Originally Posted by TechniSol View Post
Why not ask Kobo? You can go open a chat and be talking to someone that can assist you pretty quickly. When they replaced my Glo it took about a week as I recall, that was over a weekend too as I recall submitting the required photos on a Friday night, so it may be quicker if they ship at the beginning of the week. I believe they told me two weeks, but it was much quicker. YMMV.
Where is this online chat function on the Kobo site? I don't see anything like that.
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Old 06-19-2014, 09:46 PM   #8
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Quote:
Originally Posted by NightStar76 View Post
So, Kobo is replacing my Kobo aura because of a bug. They said they're mailing it to me... and that's the last I heard of it. Does anyone know how long it generally takes? I've got some reading to do, and I don't particularly like using PDF on the touch. :P Thanks for answers.

I'd also like to say that I don't know where all the horror stories about their customer service come from; apart from not giving me a detailed date or the like, I'm more than satisfied with the service I received both over the phone and via email.
I'm in the same boat, they agreed immediately to send me a replacement unit due to a screen that is tinted yellow on the top half and blue on the bottom half. No tracking number or ship date though, and now no response to my latest email....
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Old 06-19-2014, 11:47 PM   #9
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Old 06-20-2014, 04:22 AM   #10
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