Kobo screen problems

Veedeekay · 05-31-2014, 03:23 PM

Dear All, I am having a problem with my kobo screen. It has part of a book cover on it and a black small box. i tried a reset but it doesnt change anything.

I would appreciate assistance please

Thanks

Veedeekay

Dr. Drib · 05-31-2014, 03:36 PM

Sorry for the bad news, but it looks like you have a broken substrate - your screen is broken and it can't be fixed.

The screen will have to be replaced (if under warranty), or you will need to buy a new Reader.

Did you drop your Reader?

You DID invest in a protective case, didn't you?

Veedeekay · 05-31-2014, 03:43 PM

I didnt drop it and it does have a case. It was a gift so I dont have any documentation. Thanks for the help. I will read from the computer because I cant afford a new device.
Thanks again.
Veedeekay

meeera · 05-31-2014, 10:29 PM

It doesn't have to be dropped - a twisting or bending force can break it. The screen substrate is very thin glass.

05-31-2014, 03:23 PM	#1
Veedeekay Junior Member Posts: 5 Karma: 10 Join Date: May 2014 Location: South Africa Device: kobo touch	Kobo screen problems Dear All, I am having a problem with my kobo screen. It has part of a book cover on it and a black small box. i tried a reset but it doesnt change anything. I would appreciate assistance please Thanks Veedeekay Attached Thumbnails

05-31-2014, 03:43 PM	#3
Veedeekay Junior Member Posts: 5 Karma: 10 Join Date: May 2014 Location: South Africa Device: kobo touch	Kobo screen problems I didnt drop it and it does have a case. It was a gift so I dont have any documentation. Thanks for the help. I will read from the computer because I cant afford a new device. Thanks again. Veedeekay

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05-31-2014, 03:36 PM	#2
Dr. Drib Grand Sorcerer Posts: 45,323 Karma: 59447733 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	Sorry for the bad news, but it looks like you have a broken substrate - your screen is broken and it can't be fixed. The screen will have to be replaced (if under warranty), or you will need to buy a new Reader. Did you drop your Reader? You DID invest in a protective case, didn't you?

05-31-2014, 10:29 PM	#4
meeera Grand Sorcerer Posts: 5,792 Karma: 68145694 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	It doesn't have to be dropped - a twisting or bending force can break it. The screen substrate is very thin glass.

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