Aura HD Something went wrong... Please try again - can't connect to wifi

rantoie · 05-28-2014, 11:04 PM

I can't seem to connect to my wifi access point with my Kobo Aura HD. I'm using 3.2.0 firmware, and I've tried powering down the device, turning off and on the wifi, but no matter what, when I go to enter the password for the AP, it tells me "Something went wrong... Please try again".

Not a very useful error message...

I've just tried to factory reset my device, and now I'm at the Setup your device page, and it asks me if I want to setup over Wifi, but when I do that it wont connect, same problem.

I've also tried removing the password from my wifi AP, but still doesn't work.

rantoie · 05-28-2014, 11:25 PM

Good think the Kobo Desktop is only available for Windows and Mac, and I run Linux... so now I can't setup my device. Grrr

rantoie · 05-29-2014, 12:24 AM

Went and borrowed a friend's mac, and setup the kobo with the Desktop. It sync'd and everything looked normal on the device, but I still can't connect to the network. I noticed that it updated to 3.3.0 firmware revision in the process.

I'm doing another factory reset to see if that helps.

PeterT · 05-29-2014, 12:42 AM

Rather than a factory reset that will have reverted the f/w back to the original on your unit, you could have tried a logout from Kobo account on the device itself (under settings), that would drop the database but leave the f/w in place.

Some Kobos have had issues with certain brands of WiFi routers, but I will admit, we've not seen many reports on that issue of late.

rantoie · 05-29-2014, 12:50 AM

Its strange, because I was using the wifi connected to this same wifi AP just before I restarted it and then couldn't connect. So it can't be my particular Wifi AP... I've tried removing the password, setting it to G only, B only, nothing...

rantoie · 05-29-2014, 12:55 AM

Quote:

Originally Posted by PeterT

Rather than a factory reset that will have reverted the f/w back to the original on your unit, you could have tried a logout from Kobo account on the device itself (under settings), that would drop the database but leave the f/w in place.

Some Kobos have had issues with certain brands of WiFi routers, but I will admit, we've not seen many reports on that issue of late.

I've just tried that, but after it resets and asks me to sign-in, I get the same error.

rantoie · 05-29-2014, 01:47 PM

Oddly, I waited until just after 1am, and tried again and it worked... i wonder if there is some time element at play.

davidfor · 05-29-2014, 08:18 PM

A possible time element is the DHCP lease length. It might have started working when this expired and the device received a new address. There has been an issue related to this, but I thought it had been fixed for 3.3.0. One thing that has helped in the past is to reserve the IP address for the device on the router.

05-28-2014, 11:04 PM	#1
rantoie Enthusiast Posts: 32 Karma: 12054 Join Date: Jan 2014 Device: kobo aura hd	Something went wrong... Please try again - can't connect to wifi I can't seem to connect to my wifi access point with my Kobo Aura HD. I'm using 3.2.0 firmware, and I've tried powering down the device, turning off and on the wifi, but no matter what, when I go to enter the password for the AP, it tells me "Something went wrong... Please try again". Not a very useful error message... I've just tried to factory reset my device, and now I'm at the Setup your device page, and it asks me if I want to setup over Wifi, but when I do that it wont connect, same problem. I've also tried removing the password from my wifi AP, but still doesn't work. Last edited by rantoie; 05-28-2014 at 11:20 PM.

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05-28-2014, 11:25 PM	#2
rantoie Enthusiast Posts: 32 Karma: 12054 Join Date: Jan 2014 Device: kobo aura hd	Good think the Kobo Desktop is only available for Windows and Mac, and I run Linux... so now I can't setup my device. Grrr

05-29-2014, 12:24 AM	#3
rantoie Enthusiast Posts: 32 Karma: 12054 Join Date: Jan 2014 Device: kobo aura hd	Went and borrowed a friend's mac, and setup the kobo with the Desktop. It sync'd and everything looked normal on the device, but I still can't connect to the network. I noticed that it updated to 3.3.0 firmware revision in the process. I'm doing another factory reset to see if that helps.

05-29-2014, 12:42 AM	#4
PeterT Grand Sorcerer Posts: 13,509 Karma: 78910112 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Rather than a factory reset that will have reverted the f/w back to the original on your unit, you could have tried a logout from Kobo account on the device itself (under settings), that would drop the database but leave the f/w in place. Some Kobos have had issues with certain brands of WiFi routers, but I will admit, we've not seen many reports on that issue of late.

05-29-2014, 12:50 AM	#5
rantoie Enthusiast Posts: 32 Karma: 12054 Join Date: Jan 2014 Device: kobo aura hd	Its strange, because I was using the wifi connected to this same wifi AP just before I restarted it and then couldn't connect. So it can't be my particular Wifi AP... I've tried removing the password, setting it to G only, B only, nothing...

05-29-2014, 01:47 PM	#7
rantoie Enthusiast Posts: 32 Karma: 12054 Join Date: Jan 2014 Device: kobo aura hd	Oddly, I waited until just after 1am, and tried again and it worked... i wonder if there is some time element at play.

05-29-2014, 08:18 PM	#8
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	A possible time element is the DHCP lease length. It might have started working when this expired and the device received a new address. There has been an issue related to this, but I thought it had been fixed for 3.3.0. One thing that has helped in the past is to reserve the IP address for the device on the router.

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