Can't buy Previewed books

6charlong · 05-16-2014, 01:36 PM

I'm hoping someone can help me with a problem I keep having with the Kobo store. My problem is that when I download the Preview of a book, finish reading the Preview then touch the “Buy Now” button and try to buy it, my Kobo reader goes into a loop: it seems to let me buy the book when I select the “Buy” button except it sort of drifts off into NeverNever Land. It locks up, the eReader is unresponsive until I shut it down. When it starts again I find that the purchase failed.

The only way I’ve found to buy a book after reading the Preview is to delete the Preview-book file on both the eReader and from my Library on the Kobo site, then go back to the Kobo store and buy the book again.

Not a big deal to go through all this but I have to wonder if I’m doing something wrong? Has anyone else noticed this behavior?

RZetlin · 05-16-2014, 08:54 PM

Are you buying the book through the website or desktop?

6charlong · 05-17-2014, 12:08 AM

I originally bought it through my browser. After I finished reading the preview it asked if I wanted to buy the book, this on the Aura's screen. I tried to purchase it from that prompt.

05-16-2014, 01:36 PM	#1
6charlong friendly lurker Posts: 896 Karma: 2436026 Join Date: Apr 2007 Location: US Device: Kindle, nook, Apple and Kobo	Can't buy Previewed books I'm hoping someone can help me with a problem I keep having with the Kobo store. My problem is that when I download the Preview of a book, finish reading the Preview then touch the “Buy Now” button and try to buy it, my Kobo reader goes into a loop: it seems to let me buy the book when I select the “Buy” button except it sort of drifts off into NeverNever Land. It locks up, the eReader is unresponsive until I shut it down. When it starts again I find that the purchase failed. The only way I’ve found to buy a book after reading the Preview is to delete the Preview-book file on both the eReader and from my Library on the Kobo site, then go back to the Kobo store and buy the book again. Not a big deal to go through all this but I have to wonder if I’m doing something wrong? Has anyone else noticed this behavior?

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05-16-2014, 08:54 PM	#2
RZetlin Addict Posts: 383 Karma: 3461302 Join Date: Mar 2013 Location: Canada Device: Kobo Aura One, Kobo Glo, Kobo Aura HD (RIP)	Are you buying the book through the website or desktop?

05-17-2014, 12:08 AM	#3
6charlong friendly lurker Posts: 896 Karma: 2436026 Join Date: Apr 2007 Location: US Device: Kindle, nook, Apple and Kobo	I originally bought it through my browser. After I finished reading the preview it asked if I wanted to buy the book, this on the Aura's screen. I tried to purchase it from that prompt.

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