Kobo customer service msg

PatGIV · 05-17-2014, 11:37 AM

Well, they're not answering the phone anymore, have replaced a live person w/a recording and for the life of me CANNOT understand what the girl says at the end! Have listened to it way more than once. She says something about going somewhere to search for problem. Has anyone else understood? PLEASE post the area she mentions.

RZetlin · 05-17-2014, 05:11 PM

Where did you live?

I called Kobo Customer Care yesterday to deal with refund and I was able to get in touch with somebody that spoke clearly.

PatGIV · 05-17-2014, 07:03 PM

Mobile, AL. Tried numerous times and keep getting a recording saying something to the effect, "to serve you better, we recommend you go to ........" That's the part that's garbled. Just called again, 1-800-239-9532, and getting the same trash.

AnemicOak · 05-17-2014, 07:07 PM

She says they've developed a faster more convenient way to help you and to go to Kobo.com's help section.

samhy · 05-20-2014, 04:37 AM

You can try the Live Assistance. It works great.

Lynx-lynx · 05-20-2014, 07:24 PM

I haven't been able to raise Frontline chat for the last 3 days. I keep getting the 'Searching for an available Agent' message until it times out maybe 20 minutes later.

For my Aus account the message I get when I try to enter my credit card details is:

'We were unable to process your request at this time. Please try again.'

Which is odd because the same card works perfectly across my other Kobo accounts.

05-17-2014, 11:37 AM	#1
PatGIV Connoisseur Posts: 79 Karma: 16 Join Date: Apr 2012 Device: Sony PRS-T1 & 2 ea. of T2	Kobo customer service msg Well, they're not answering the phone anymore, have replaced a live person w/a recording and for the life of me CANNOT understand what the girl says at the end! Have listened to it way more than once. She says something about going somewhere to search for problem. Has anyone else understood? PLEASE post the area she mentions.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kobo Customer Service Question	dandelioncottage	Kobo Reader	1	05-10-2014 11:16 AM
Aura HD Kobo Customer Service--**** you!	Major General	Kobo Reader	78	11-04-2013 06:38 AM
Kobo Customer service problem	Waltweir	Kobo Reader	7	02-16-2012 04:51 PM
What are Kobo Customer Service Tickets?	radarguy	Kobo Reader	6	10-27-2011 09:39 PM
Not happy with Kobo Customer Service	tiniree	General Discussions	13	09-21-2010 09:38 PM

05-17-2014, 05:11 PM	#2
RZetlin Addict Posts: 383 Karma: 3461302 Join Date: Mar 2013 Location: Canada Device: Kobo Aura One, Kobo Glo, Kobo Aura HD (RIP)	Where did you live? I called Kobo Customer Care yesterday to deal with refund and I was able to get in touch with somebody that spoke clearly.

05-17-2014, 07:03 PM	#3
PatGIV Connoisseur Posts: 79 Karma: 16 Join Date: Apr 2012 Device: Sony PRS-T1 & 2 ea. of T2	Mobile, AL. Tried numerous times and keep getting a recording saying something to the effect, "to serve you better, we recommend you go to ........" That's the part that's garbled. Just called again, 1-800-239-9532, and getting the same trash.

05-17-2014, 07:07 PM	#4
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	She says they've developed a faster more convenient way to help you and to go to Kobo.com's help section.

05-20-2014, 04:37 AM	#5
samhy Wizard Posts: 1,821 Karma: 9503859 Join Date: Dec 2012 Location: France Device: (Sony (J) PRS 650), Kobo Mini, Kobo Glo HD (broken), Kobo Clara BW	You can try the Live Assistance. It works great.

05-20-2014, 07:24 PM	#6
Lynx-lynx Treachery of images ... Posts: 4,122 Karma: 93720365 Join Date: May 2012 Location: Australia Device: Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2, Libra Colour	I haven't been able to raise Frontline chat for the last 3 days. I keep getting the 'Searching for an available Agent' message until it times out maybe 20 minutes later. For my Aus account the message I get when I try to enter my credit card details is: 'We were unable to process your request at this time. Please try again.' Which is odd because the same card works perfectly across my other Kobo accounts.

Advert

Advert