Help please

glynisrose · 04-02-2014, 08:24 AM

I bought a Kobo Mini cos it was cheap and I can't get it to connect to my wifi despite putting in the correct password!! Should I return the unit or is it just me?

PeterT · 04-02-2014, 11:03 AM

Some more info would help us here.

How is the WiFi router configured?
What type of security?
What characters are in the password?

What f/w level is the Kobo using?

robko · 04-02-2014, 01:06 PM

First few things that come to mind is that Kobo in past hasn't liked WPA encryption (WPA2 is fine) and using any non-standard characters (i.e other than letters and numbers) can cause problems. But as Peter said, more details will allow people provide you with better answers.

Ripplinger · 04-02-2014, 02:46 PM

One thing often overlooked is that many have their wifi setup with a whitelist of allowed devices. Until you add the mini to that whitelist, it won't be able to connect.

It's easiest if you turn off the whitelist to let it connect, then you'll have the information to just click it to add to the whitelist, then turn the whitelist back on.

glynisrose · 04-04-2014, 05:48 AM

Having other issues as well, my Kobo Mini seems to dislike being switched off then switched on an hour or so later!! Last night I switched on and read for a couple of hours then switched off and tried to sleep, no luck so I thought I'd read a little longer but the darn thing refused to switch on!!

Dunno what this 'whitelist' you mentioned is all about, no idea!!

TechniSol · 04-04-2014, 03:07 PM

Is it charged? Are you sure, as it can be misleading if the battery dies while displaying a screen that shows charge that did not update because it was sleeping... remember the screen will still display what was last displayed without power.

Maybe it's messed up. What firmware do you have? Is it the latest? Have you tried signing out and back in? Did you sleep it and then it wouldn't wake or shut it off and then it was reluctant? Maybe a factory reset would help if you haven't tried one. I see you're having wireless connect issues, so I'm assuming you haven't reset it and signed in with a Kobo account. How did you get it set up? I'd get it hooked up through a PC or get the wireless working and see if a reset cleared things up...

I'm sure the folks with Minis will have more to add.

glynisrose · 04-07-2014, 05:22 PM

Tried a factory re-set and no joy, it was fully charged according to the battery logo!!

I tried both the PC and wifi angles and still won't connect even though I am certain and have checked and re - checked the password!!
Does it automatically download any books you have bought when you connect it to the PC?
Bit worried now as I have had the darn thing a couple of weeks and it doesn't seem as easy as its supposed to be!!

DNSB · 04-07-2014, 05:32 PM

Quote:

Originally Posted by glynisrose

Tried a factory re-set and no joy, it was fully charged according to the battery logo!!

I tried both the PC and wifi angles and still won't connect even though I am certain and have checked and re - checked the password!!
Does it automatically download any books you have bought when you connect it to the PC?
Bit worried now as I have had the darn thing a couple of weeks and it doesn't seem as easy as its supposed to be!!

When you connect to the PC, if the account setup on the Mini is the same as the account being used by the Kobo desktop application, any books purchased from Kobo using that account should automagically sync. This is how I handle most of my ebooks since they are either sideloaded books in Calibre or Kobo kepubs. Transfer any new content and get a bit charging done at the same time.

One item mentioned in an earlier message about the powering back on after switching off is that I find my Aura HD will not power back on for a short while after powering off. I seldom power it off since sleep doesn't seem to use much more battery than powered off.

Regards,
David

glynisrose · 04-07-2014, 08:30 PM

Thanks but I have tried everything I can think of and it still is not syncing my library!! It tries to connect using wifi but the wifi is not connecting at all and my books are still not syncing!! Fast running out of reading material!! Not sure whether its operator error or I should return the darn thing!!

meeera · 04-07-2014, 08:35 PM

Glynis: It's ok, you can always add your books using the USB cable while you're troubleshooting this; wifi isn't essential.

When you say you've tried everything you can think of, have you tried everything TechniSol/PeterT/etc mention? Try going through the posts above one by one and either answering each question or asking for clarification on it. There's plenty of help here to be had, if you read the responses.

AnemicOak · 04-07-2014, 08:38 PM

Maybe try connecting somewhere with free public WiFi just to see if it's an issue with your routers configuration?

glynisrose · 04-08-2014, 09:18 AM

Hi all, thank you so much for all your suggestions!! Turns out it was a faulty machine, now exchanged and set up by a lovely little girl in W H Smiths!!

04-02-2014, 08:24 AM	#1
glynisrose Junior Member Posts: 6 Karma: 10 Join Date: Nov 2013 Device: none	Help please I bought a Kobo Mini cos it was cheap and I can't get it to connect to my wifi despite putting in the correct password!! Should I return the unit or is it just me?

04-04-2014, 03:07 PM	#6
TechniSol GranPohbah-Fezzes r cool! Posts: 1,056 Karma: 3151024 Join Date: Jul 2010 Device: Nook STRs, Kobo Touch, Kobo Glo	Is it charged? Are you sure, as it can be misleading if the battery dies while displaying a screen that shows charge that did not update because it was sleeping... remember the screen will still display what was last displayed without power. Maybe it's messed up. What firmware do you have? Is it the latest? Have you tried signing out and back in? Did you sleep it and then it wouldn't wake or shut it off and then it was reluctant? Maybe a factory reset would help if you haven't tried one. I see you're having wireless connect issues, so I'm assuming you haven't reset it and signed in with a Kobo account. How did you get it set up? I'd get it hooked up through a PC or get the wireless working and see if a reset cleared things up... I'm sure the folks with Minis will have more to add. Last edited by TechniSol; 04-04-2014 at 03:12 PM.

04-07-2014, 08:35 PM	#10
meeera Grand Sorcerer Posts: 5,813 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Glynis: It's ok, you can always add your books using the USB cable while you're troubleshooting this; wifi isn't essential. When you say you've tried everything you can think of, have you tried everything TechniSol/PeterT/etc mention? Try going through the posts above one by one and either answering each question or asking for clarification on it. There's plenty of help here to be had, if you read the responses. Last edited by meeera; 04-07-2014 at 08:41 PM.

04-02-2014, 11:03 AM	#2
PeterT Grand Sorcerer Posts: 13,486 Karma: 78910112 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Some more info would help us here. How is the WiFi router configured? What type of security? What characters are in the password? What f/w level is the Kobo using?

04-02-2014, 01:06 PM	#3
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	First few things that come to mind is that Kobo in past hasn't liked WPA encryption (WPA2 is fine) and using any non-standard characters (i.e other than letters and numbers) can cause problems. But as Peter said, more details will allow people provide you with better answers.

04-02-2014, 02:46 PM	#4
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	One thing often overlooked is that many have their wifi setup with a whitelist of allowed devices. Until you add the mini to that whitelist, it won't be able to connect. It's easiest if you turn off the whitelist to let it connect, then you'll have the information to just click it to add to the whitelist, then turn the whitelist back on.

04-04-2014, 05:48 AM	#5
glynisrose Junior Member Posts: 6 Karma: 10 Join Date: Nov 2013 Device: none	Having other issues as well, my Kobo Mini seems to dislike being switched off then switched on an hour or so later!! Last night I switched on and read for a couple of hours then switched off and tried to sleep, no luck so I thought I'd read a little longer but the darn thing refused to switch on!! Dunno what this 'whitelist' you mentioned is all about, no idea!!

04-07-2014, 05:22 PM	#7
glynisrose Junior Member Posts: 6 Karma: 10 Join Date: Nov 2013 Device: none	Tried a factory re-set and no joy, it was fully charged according to the battery logo!! I tried both the PC and wifi angles and still won't connect even though I am certain and have checked and re - checked the password!! Does it automatically download any books you have bought when you connect it to the PC? Bit worried now as I have had the darn thing a couple of weeks and it doesn't seem as easy as its supposed to be!!

04-07-2014, 08:30 PM	#9
glynisrose Junior Member Posts: 6 Karma: 10 Join Date: Nov 2013 Device: none	Thanks but I have tried everything I can think of and it still is not syncing my library!! It tries to connect using wifi but the wifi is not connecting at all and my books are still not syncing!! Fast running out of reading material!! Not sure whether its operator error or I should return the darn thing!!

04-07-2014, 08:38 PM	#11
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	Maybe try connecting somewhere with free public WiFi just to see if it's an issue with your routers configuration?

04-08-2014, 09:18 AM	#12
glynisrose Junior Member Posts: 6 Karma: 10 Join Date: Nov 2013 Device: none	Hi all, thank you so much for all your suggestions!! Turns out it was a faulty machine, now exchanged and set up by a lovely little girl in W H Smiths!!

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