Help with ADE accounts

Pete731 · 12-18-2013, 07:18 PM

Hi, I have a bit of a problem and was hoping someone more wise in the ways of Adobe could help me out, as my searching has failed so far. Back when I first got into ereading, I discovered Sony and set myself an account with them under my college email. Then I was given my Kobo Vox, which I setup under my personal email, and have mostly used since. I am going to be losing the college email, and my old prs-350 sony is dying. Back then I didn't realize that doing it that way created two different Adobe ID's. I was wondering if there was some way to merge the accounts under my personal email. I know if I sign in to the ADE website, I can change my email address, will that make it so all the books from both stores will have the same Adobe ID? Or can I call Adobe customer service and have them do it? Has anyone managed that?
I realize that Apprentice Alf might help here, but was wondering if there was (for lack of a better term) legitimate way to do it. Thanks!

GeoffR · 12-18-2013, 07:29 PM

I haven't tried this as I only have one Adobe account, but I think you can go back to the retailer that you bought the books from with your first account, and just download your books again using your current ADE account.

jackastor · 12-18-2013, 07:44 PM

Quote:

Originally Posted by GeoffR

I haven't tried this as I only have one Adobe account, but I think you can go back to the retailer that you bought the books from with your first account, and just download your books again using your current ADE account.

I tried that with a book I purchased from Kobo and it says already fulfilled

regards

Jack

GeoffR · 12-18-2013, 07:58 PM

Quote:

Originally Posted by jackastor

I tried that with a book I purchased from Kobo and it says already fulfilled

Well that is good to know, I would have eventually done the same thing as the OP and ended up with the same problem.

eschwartz · 12-18-2013, 10:43 PM

They don't want random people fulfilling other peoples' books for their own account too. the .acsm is linked to the account that activated it. Fortunately:

http://helpx.adobe.com/x-productkb/p...l#forgot_email

Quote:

Originally Posted by @Adobe help

It's critical to always use the same Adobe ID. If you have multiple Adobe IDs and want to consolidate them, contact us.

PeterT · 12-19-2013, 01:21 AM

About the only thing I would suggest is that on the Adobe ID linked to your college eMail, set an alternate eMail address to a more permanent eMail, so at least you would be able to get eMails at the alternate eMail if you ever forget the password of that original Adobe ID.

Pete731 · 12-20-2013, 10:17 AM

Thank you for the link eschwartz, I tried online chat with Adobe CS, they basically said that since it's a free product, here's a link to the forums, have fun. Not very helpful. So I've posted my question there, we'll see what happens.

eschwartz · 12-20-2013, 01:02 PM

Try calling their number, online chat tends to stink in my experience.

Link to the forums? What the heck is that supposed to do? No one in the forums has administrative access to the Adobe server backend to do that kind of change, or no one would be having any kind of trouble at all! We would all just download all our books for free.

12-18-2013, 07:18 PM	#1
Pete731 Connoisseur Posts: 62 Karma: 10070 Join Date: Nov 2011 Location: Ontario Device: Kobo Glo; Nexus 7	Help with ADE accounts Hi, I have a bit of a problem and was hoping someone more wise in the ways of Adobe could help me out, as my searching has failed so far. Back when I first got into ereading, I discovered Sony and set myself an account with them under my college email. Then I was given my Kobo Vox, which I setup under my personal email, and have mostly used since. I am going to be losing the college email, and my old prs-350 sony is dying. Back then I didn't realize that doing it that way created two different Adobe ID's. I was wondering if there was some way to merge the accounts under my personal email. I know if I sign in to the ADE website, I can change my email address, will that make it so all the books from both stores will have the same Adobe ID? Or can I call Adobe customer service and have them do it? Has anyone managed that? I realize that Apprentice Alf might help here, but was wondering if there was (for lack of a better term) legitimate way to do it. Thanks!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Email accounts	new	General Discussions	75	11-16-2013 02:21 AM
Touch Logged in as 2 accounts???	Vivienne04	Kobo Reader	4	01-04-2012 07:07 AM
Two Accounts	ijbrewst	Amazon Kindle	3	01-14-2011 10:24 PM
Amazon US & UK accounts	SpeckledJim	Amazon Kindle	12	09-02-2010 07:38 AM

12-18-2013, 07:29 PM	#2
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	I haven't tried this as I only have one Adobe account, but I think you can go back to the retailer that you bought the books from with your first account, and just download your books again using your current ADE account.

12-19-2013, 01:21 AM	#6
PeterT Grand Sorcerer Posts: 13,317 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	About the only thing I would suggest is that on the Adobe ID linked to your college eMail, set an alternate eMail address to a more permanent eMail, so at least you would be able to get eMails at the alternate eMail if you ever forget the password of that original Adobe ID.

12-20-2013, 10:17 AM	#7
Pete731 Connoisseur Posts: 62 Karma: 10070 Join Date: Nov 2011 Location: Ontario Device: Kobo Glo; Nexus 7	Thank you for the link eschwartz, I tried online chat with Adobe CS, they basically said that since it's a free product, here's a link to the forums, have fun. Not very helpful. So I've posted my question there, we'll see what happens.

12-20-2013, 01:02 PM	#8
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Try calling their number, online chat tends to stink in my experience. Link to the forums? What the heck is that supposed to do? No one in the forums has administrative access to the Adobe server backend to do that kind of change, or no one would be having any kind of trouble at all! We would all just download all our books for free.

Advert

Advert