![]() |
#1 |
Member
![]() Posts: 23
Karma: 10
Join Date: May 2013
Device: Onyx Boox M92
|
Problems getting refund/replacement repair for faulty M92
Can anyone offer any advice on the following problem.
About a year ago my employer purchased an Onyx M92 for me to test from a supplier that turned out to be in Poland (although I don't think they realised this at the time). It developed a fault with the screen within a week or so and it was sent back to be repaired - only unfortunately they sent it back to the US in error. To cut things short a bit my employer decided to start afresh and bought me a new one from the US. This developed a problem with the joy stick again within a couple of weeks. We emailed them. They said that this was a known problem and offered a replacement. At this point I said that I think i could fairly safely say that they had failed the 'test' and that the M92 just wasn't up for what I was wanting to use it for (marking student work). So we asked for a refund. At which point the US company then said that the joy stick wasn't covered by the warranty, and they couldn't offer a refund as more than 28 days had passed since the date of purchase. Does anyone know where we stand legally on this? I think because of the mistake over the one bought in Poland we have now paid for two of these. Since Onyx in USA have acknowledged that the joy stick is a known issue we are a little surprised that they are now saying that they can't do anything. I'm not sure if we notified them of the problem initially within 28 days - but I know in UK law if the product wasn't 'fit for purpose' their own policy re the 28 days would be irrelevant. I can't quite believe that we have a second faulty unit and they are saying they won't do anything about it. Suffice to say I will not be recommending these to other academic institutions in my write up of the test. ![]() |
![]() |
![]() |
![]() |
#2 |
Member
![]() Posts: 23
Karma: 10
Join Date: May 2013
Device: Onyx Boox M92
|
The website for the company in the US is www.onyxboox.com but I don't know if this is actually Onyx, or an agent.
|
![]() |
![]() |
Advert | |
|
![]() |
#3 | |
Booxtor
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,126
Karma: 2305664
Join Date: Jun 2011
Location: Germany
Device: a lot of..
|
Quote:
|
|
![]() |
![]() |
![]() |
|
![]() |
||||
Thread | Thread Starter | Forum | Replies | Last Post |
stylus replacement for M92 | xorXpto | Onyx Boox | 15 | 02-28-2017 09:40 AM |
M92 - Screen died, where to repair? | leifern | Onyx Boox | 4 | 04-09-2013 04:29 PM |
JBL repair/replacement | quickgrayfox | Ectaco jetBook | 3 | 01-30-2011 07:06 PM |
Ectaco Jetbook replacement for Sony eReader is faulty. UK customers - caution. | FreddyB | Which one should I buy? | 4 | 01-24-2011 11:03 PM |
Anyone else have experience sending reader to Sony for replacement or repair | gamegirl | Sony Reader | 1 | 12-19-2009 04:58 PM |