Troubleshooting eBook "A Game of Thrones" crashes Paperwhite

Lurtz · 10-24-2013, 02:02 PM

Since upgrading to my Kindle Paperwhite 2nd Gen, I have a strange problem concerning the ebook A Game of Thrones: The Story Continues Books 1-5.
This ebook only causes my Paperwhite to freeze constantly, e.g. when turning a page, accessing my notes, or just going back to the home menu. One time it even rebooted.
I've already deleted it and sent it again via wifi, I also tried sending it via USB, I deleted the whole index-folder of the Paperwhite so it would create a new one. Nothing works, it keeps crashing.
However, I don't think the hardware is to blame, as this is the only ebook that troubles me.

Is there anything else I can do except resetting the whole device?

JSWolf · 10-24-2013, 02:10 PM

Where did you get this copy of A Game of Thrones: The Story Continues Books 1-5? What is the original format? Are you using Calibre to do any sort of converting?

Lurtz · 10-24-2013, 02:14 PM

I bought it directly from Amazon (.de) and got it from the Cloud, I didn't mess with it in any way.

DiapDealer · 10-24-2013, 02:22 PM

That book's gotta be huuuuge. Just put the book on and then let it charge overnight before trying to use the device at all.

There still might be something wrong with it, but give that puppy some quiet time to get indexed before you go investigating any further.

Lurtz · 10-24-2013, 02:29 PM

Quote:

Originally Posted by DiapDealer

That book's gotta be huuuuge. Just put the book on and then let it charge overnight before trying to use the device at all.

There still might be something wrong with it, but give that puppy some quiet time to get indexed before you go investigating any further.

I looked into that, too. It gets indexed in about 20 minutes, after that time it appears in the search results...

Other books, even bigger ones like the english Bible, don't cause any problems like that.

JSWolf · 10-24-2013, 03:06 PM

I suggest you return it to Amazon and see if you can get this bundle...

http://www.amazon.com/George-Martins...ame+of+thrones

sirmaru · 10-24-2013, 03:07 PM

Call Amazon CS and get your PW 2013 replaced. I doubt if any eBook would do that. Have you tried to read the eBook on a different Kindle?

One more possibility is to hold the power button for 60 seconds to do a complete reboot. That usually clears technical problems with the device firmware.

Lurtz · 10-24-2013, 03:12 PM

Unfortunately this collection is not yet available in Germany and rather expensive if bought individually.

Amazon just called me back, signed my PW off and on again and sent me the book again, which is supposed to solve the problem, I'll see if it does...

Lurtz · 10-25-2013, 03:45 AM

Well, now I resetted the device because it keeps crashing and it showed a software error after the first reboot. So it's going back to Amazon...

Lurtz · 10-25-2013, 05:21 AM

I just tried it out on my second Paperwhite 2013, the one I wanted to give back before I noticed the errors on my new one.
It crashed instantly after I tried to go from "A Game of Thrones" back to the home menu. You've got to be kidding me

Is there anyone here who owns a PW 2013 and and this ebook? My old Paperwhite didn't have any problems with this book... I really don't know what to do right now, get a third Paperwhite? Why would both devices procude errors with the same ebooK?

HarryT · 10-25-2013, 05:54 AM

I'd suggest loading it into Calibre (you'll need to have "the tools" installed, too), and converting to ePub and back to Mobi again. It sounds like it's a problem with the book, and converting it will probably fix it.

Lurtz · 10-25-2013, 06:01 AM

Quote:

Originally Posted by HarryT

I'd suggest loading it into Calibre (you'll need to have "the tools" installed, too), and converting to ePub and back to Mobi again. It sounds like it's a problem with the book, and converting it will probably fix it.

The problem with that is, I don't get to use cloud features etc. with it. Which is really annoying, because I paid money for it.
I asked Amazon for a refund of the eBook, they have to talk that over with their superiors, I hope I'll get it and then I'll buy the single book editions, even if they're more expensive.

HarryT · 10-25-2013, 06:03 AM

Quote:

Originally Posted by Lurtz

The problem with that is, I don't get to use cloud features etc. with it. Which is really annoying, because I paid money for it.

Surely being able to read it is the most important factor? It's worth a go at least - what have you got to lose by trying?

copyrite · 10-25-2013, 06:32 AM

I use the Send to Kindle PC program to send books to my Kindle and check the save to archive (or whatever it's called) box so I can read on various devices. Not sure if there's a file size limitation because as was said that file must be humongous!

Lurtz · 10-25-2013, 09:14 AM

Quote:

Originally Posted by HarryT

Surely being able to read it is the most important factor? It's worth a go at least - what have you got to lose by trying?

That's a very pragmatic point of view

If I just wanted to read it, I could download it off the Internet. But especially for a fantasy saga of 6.000 pages, features like X-Ray and bookmarks are really helpful and I don't want to miss them. I think that is understandable.
Maybe I'll try it later, just to see if this fixes the problem.

Quote:

Originally Posted by copyrite

I use the Send to Kindle PC program to send books to my Kindle and check the save to archive (or whatever it's called) box so I can read on various devices. Not sure if there's a file size limitation because as was said that file must be humongous!

The file size is about 7 megabytes. The english Bible has more than 12 megabytes and works perfectly fine. So it can't be the file size alone...

Amazon just refunded me the money for "A Game of Thrones", I'll by one of the single books now and see if there are any problems - even if they're more expensive

I hope there won't be any more problems now.

10-24-2013, 02:02 PM	#1
Lurtz Member Posts: 20 Karma: 10 Join Date: Oct 2013 Device: Paperwhite 3rd Gen	eBook "A Game of Thrones" crashes Paperwhite Since upgrading to my Kindle Paperwhite 2nd Gen, I have a strange problem concerning the ebook A Game of Thrones: The Story Continues Books 1-5. This ebook only causes my Paperwhite to freeze constantly, e.g. when turning a page, accessing my notes, or just going back to the home menu. One time it even rebooted. I've already deleted it and sent it again via wifi, I also tried sending it via USB, I deleted the whole index-folder of the Paperwhite so it would create a new one. Nothing works, it keeps crashing. However, I don't think the hardware is to blame, as this is the only ebook that troubles me. Is there anything else I can do except resetting the whole device?

10-25-2013, 05:21 AM	#10
Lurtz Member Posts: 20 Karma: 10 Join Date: Oct 2013 Device: Paperwhite 3rd Gen	I just tried it out on my second Paperwhite 2013, the one I wanted to give back before I noticed the errors on my new one. It crashed instantly after I tried to go from "A Game of Thrones" back to the home menu. You've got to be kidding me Is there anyone here who owns a PW 2013 and and this ebook? My old Paperwhite didn't have any problems with this book... I really don't know what to do right now, get a third Paperwhite? Why would both devices procude errors with the same ebooK? Last edited by Lurtz; 10-25-2013 at 05:27 AM.

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10-24-2013, 02:10 PM	#2
JSWolf Resident Curmudgeon Posts: 79,408 Karma: 145491800 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Where did you get this copy of A Game of Thrones: The Story Continues Books 1-5? What is the original format? Are you using Calibre to do any sort of converting?

10-24-2013, 02:14 PM	#3
Lurtz Member Posts: 20 Karma: 10 Join Date: Oct 2013 Device: Paperwhite 3rd Gen	I bought it directly from Amazon (.de) and got it from the Cloud, I didn't mess with it in any way.

10-24-2013, 02:22 PM	#4
DiapDealer Grand Sorcerer Posts: 28,505 Karma: 204127028 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	That book's gotta be huuuuge. Just put the book on and then let it charge overnight before trying to use the device at all. There still might be something wrong with it, but give that puppy some quiet time to get indexed before you go investigating any further.

10-24-2013, 03:06 PM	#6
JSWolf Resident Curmudgeon Posts: 79,408 Karma: 145491800 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I suggest you return it to Amazon and see if you can get this bundle... http://www.amazon.com/George-Martins...ame+of+thrones

10-24-2013, 03:07 PM	#7
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Call Amazon CS and get your PW 2013 replaced. I doubt if any eBook would do that. Have you tried to read the eBook on a different Kindle? One more possibility is to hold the power button for 60 seconds to do a complete reboot. That usually clears technical problems with the device firmware.

10-24-2013, 03:12 PM	#8
Lurtz Member Posts: 20 Karma: 10 Join Date: Oct 2013 Device: Paperwhite 3rd Gen	Unfortunately this collection is not yet available in Germany and rather expensive if bought individually. Amazon just called me back, signed my PW off and on again and sent me the book again, which is supposed to solve the problem, I'll see if it does...

10-25-2013, 03:45 AM	#9
Lurtz Member Posts: 20 Karma: 10 Join Date: Oct 2013 Device: Paperwhite 3rd Gen	Well, now I resetted the device because it keeps crashing and it showed a software error after the first reboot. So it's going back to Amazon...

10-25-2013, 05:54 AM	#11
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'd suggest loading it into Calibre (you'll need to have "the tools" installed, too), and converting to ePub and back to Mobi again. It sounds like it's a problem with the book, and converting it will probably fix it.

10-25-2013, 06:32 AM	#14
copyrite Wizard Posts: 1,837 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: Kindle	I use the Send to Kindle PC program to send books to my Kindle and check the save to archive (or whatever it's called) box so I can read on various devices. Not sure if there's a file size limitation because as was said that file must be humongous!

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