[Errno 5] Error of input/output

Chris_Leo · 08-09-2013, 06:29 AM

Hey, guys, I've got calibre on my Ubuntu Linux 13.04, installed from USC, and it worked greatly with my Booken Cybook Orizon. Until today, when i tried to send a book to my device and i got this error message:

Code:

calibre, version 0.9.18
ERROR: Error: Error communicating with device

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 5] Errore di input/output

Traceback (most recent call last):
  File "/usr/lib/calibre/calibre/gui2/device.py", line 85, in run
    self.result = self.func(*self.args, **self.kwargs)
  File "/usr/lib/calibre/calibre/gui2/device.py", line 441, in _get_device_information
    info = self.device.get_device_information(end_session=False)
  File "/usr/lib/calibre/calibre/devices/usbms/driver.py", line 107, in get_device_information
    % e)
IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 5] Error of input/output

I tried with reset the device, and restore it to factory setting, but it didn't work. Furthermore, my devis got emptied of all its books, and the folder "Digital Editions" in the main memory seems empty and untouchable: I cannot manually create files or folders inside this one (I receive the message "impossible to show the content of this folder" or something similar), unlike I can do in the main memory.
Now, if I switch on my device, the internal library is empty, but last evening was filled with my books and I didn't delete them.
English isn't my mother language so I apologize for mistakes

theducks · 08-09-2013, 10:28 AM

Reset to factory DEFAULTS usually wipes everything trying to fix errors by putting back 'As shipped' conditions.

That appears to not work to cure the issues with your device.

Calibre's driver tried to advise:

Code:

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 5] Errore di input/output

That leaves the (in green) suggestion:

Chris_Leo · 08-09-2013, 11:27 AM

Sorry, but it happened just when I tried to send with calibre a .odf file converted to .epub through calibre. So I think the problem might be generated by calibre. I don't use micro sd cards

mbovenka · 08-09-2013, 12:12 PM

Quote:

Originally Posted by Chris_Leo

Sorry, but it happened just when I tried to send with calibre a .odf file converted to .epub through calibre. So I think the problem might be generated by calibre. I don't use micro sd cards

If you can't access the filesystem on your Orizon outside Calibre (just from Linux) either, it's not Calibre's problem. And if (like you said) a factory reset didn't fix it, it's time to call Bookeen support. It's broken.

Such things happen; my Cybook Gen3 gave up the ghost much the same way.

Adoby · 08-09-2013, 12:24 PM

Most likely the problem was discovered by calibre. Not caused by calibre.

It seems that the memory/filesystem in your device is corrupt.

The error could for instance be caused by removing the USB cable without first unmounting the filesystem, or by a damaged USB cable or USB ports that gave an unreliable connection.

Either way it is nothing that calibre can fix. Most likely you will have to find out how to fix the filesystem some other way. Perhaps ask on the Bookeen subforum if others have had the same problem and how they fixed it? It might perhaps be possible to connect the device to your computer and run a file system check and repair or reformat that way? Or by doing a firmware reset or update. Otherwise you will most likely have to contact Bookeen.

Here is one old thread about the Odyssey that seems very related:

https://www.mobileread.com/forums/sho...esystem+repair

Divingduck · 08-10-2013, 03:57 AM

deleted, wrong place...

Chris_Leo · 08-12-2013, 01:29 AM

Uh sorry for misplacement. Okay I solved the problem by repairing the filesystem. The bad thing is that I had to do it with chdsk of Windows because Ubuntu messed up with permissions and I couldn't repair it with its utility. Ubuntu is a great OS, but applyng permission on everything, expecially to home-PCs, is self-defeating.
Thank you

08-09-2013, 10:28 AM	#2
theducks Well trained by Cats Posts: 30,950 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Reset to factory DEFAULTS usually wipes everything trying to fix errors by putting back 'As shipped' conditions. That appears to not work to cure the issues with your device. Calibre's driver tried to advise: Code: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 5] Errore di input/output That leaves the (in green) suggestion:

08-10-2013, 03:57 AM	#6
Divingduck Wizard Posts: 1,166 Karma: 1410083 Join Date: Nov 2010 Location: Germany Device: Sony PRS-650	deleted, wrong place... Last edited by Divingduck; 08-10-2013 at 04:07 AM.

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08-09-2013, 11:27 AM	#3
Chris_Leo Junior Member Posts: 3 Karma: 10 Join Date: Aug 2012 Device: Cybook Orizon	Sorry, but it happened just when I tried to send with calibre a .odf file converted to .epub through calibre. So I think the problem might be generated by calibre. I don't use micro sd cards

08-09-2013, 12:24 PM	#5
Adoby Handy Elephant Posts: 1,737 Karma: 26785684 Join Date: Dec 2009 Location: Southern Sweden, far out in the quiet woods Device: Samsung Galaxy Tab S8 Ultra	Most likely the problem was discovered by calibre. Not caused by calibre. It seems that the memory/filesystem in your device is corrupt. The error could for instance be caused by removing the USB cable without first unmounting the filesystem, or by a damaged USB cable or USB ports that gave an unreliable connection. Either way it is nothing that calibre can fix. Most likely you will have to find out how to fix the filesystem some other way. Perhaps ask on the Bookeen subforum if others have had the same problem and how they fixed it? It might perhaps be possible to connect the device to your computer and run a file system check and repair or reformat that way? Or by doing a firmware reset or update. Otherwise you will most likely have to contact Bookeen. Here is one old thread about the Odyssey that seems very related: https://www.mobileread.com/forums/sho...esystem+repair

08-12-2013, 01:29 AM	#7
Chris_Leo Junior Member Posts: 3 Karma: 10 Join Date: Aug 2012 Device: Cybook Orizon	Uh sorry for misplacement. Okay I solved the problem by repairing the filesystem. The bad thing is that I had to do it with chdsk of Windows because Ubuntu messed up with permissions and I couldn't repair it with its utility. Ubuntu is a great OS, but applyng permission on everything, expecially to home-PCs, is self-defeating. Thank you

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