Kobo support on go-slow ?

BobC · 07-01-2013, 06:03 AM

I emailed Kobo support on the 22 June (10 days ago) and got an automated response acknowledging my email and saying I should get a reply in 48-72 hours.

To date no further contact from them.

Is this normal ? - I would have expected at least an interim response to the effect "we are looking at your problem".

BobC

meeera · 07-01-2013, 06:14 AM

I haven't had a lot of contact with Kobo support, but when I have, the phone support was light-years ahead of frontline email 'support'. Email seemed to be staffed by mostly-asleep kobots who copypasted a potted answer completely unrelated to the issue, and asked an enormous list of questions again unrelated to the matter at hand.

Phone support had to go through a script of course, but was fairly responsive and understanding, and seemed rather more targeted and reasonable in their approach.

07-01-2013, 06:03 AM	#1
BobC Guru Posts: 691 Karma: 3026110 Join Date: Dec 2008 Location: Lancashire, U.K. Device: BeBook 1, BeBook Pure, Kobo Glo, (and HD),Energy Sistem EReader Pro +	Kobo support on go-slow ? I emailed Kobo support on the 22 June (10 days ago) and got an automated response acknowledging my email and saying I should get a reply in 48-72 hours. To date no further contact from them. Is this normal ? - I would have expected at least an interim response to the effect "we are looking at your problem". BobC

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07-01-2013, 06:14 AM	#2
meeera Grand Sorcerer Posts: 5,803 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	I haven't had a lot of contact with Kobo support, but when I have, the phone support was light-years ahead of frontline email 'support'. Email seemed to be staffed by mostly-asleep kobots who copypasted a potted answer completely unrelated to the issue, and asked an enormous list of questions again unrelated to the matter at hand. Phone support had to go through a script of course, but was fairly responsive and understanding, and seemed rather more targeted and reasonable in their approach.

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