Desktop app crash on connect

BollaRice · 02-08-2013, 11:02 AM

I found older threads, but it was recommended I start a new one.

When I connect my kobo glo ereader, the desktop app crashes and subsequent attempts to reopen it lead to crashes.

I have uninstalled and reinstalled the latest version but still experience the issue.
I am running mountain lion on a macbook pro.

This issue occurred in snow leopard and in mountain lion. (I thouhgt upgrading my OS might help-nope)

I submitted this issue to Kobo. Their response was to reinstall.

Any thoughts?

Mrs_Often · 02-13-2013, 04:54 AM

I'm sorry I took so long to reply.

I am running Lion (10.7), so right in between your Mountain Lion (10.8) and Snow Leopard (10.6) and I've never experienced any problems with Kobo Desktop. Come to think of it however, I don't think I've ever actually used it! It doesn't really add anything extra. In fact, I cleaned up my Mac yesterday and uninstalled the desktop app. I use the Kobobooks.com or the read.kobobooks.com if I really want to see my kepubs on my computer, but for the rest I sync my Touch and Glo via Wifi.

If you really want to use the Desktop app, I'd respond to kobo stating you've already reinstalled.

How exactly did you uninstall the Desktop app before you reinstalled it? Did you just throw the app in the trash? In that case you could go through all the Library folders to get rid of anything to do with the Desktop app. It might have a corrupted helper file or something. Check application support and preferences. Alternatively, you could use a program such as MacKeeper (not free, but very thorough) or FreeMacSoft (free, slightly less thorough).

david_e · 02-13-2013, 06:18 AM

I use the desktop app with Mountain Lion. Several times in the past it has stalled during syncing, but before I've connected my device, and I've had to force quit the app. I just assumed it was something on their end (updates to the servers???), as I tend to keep very odd hours. When trying again later it would work without any problems.

I've never had any problems after connecting my reader.

paola · 02-15-2013, 05:28 AM

Quote:

Originally Posted by Mrs_Often

I use the Kobobooks.com or the read.kobobooks.com if I really want to see my kepubs on my computer, but for the rest I sync my Touch and Glo via Wifi.

thanks Mrs_Often, was unaware of read.kobobooks.com - pity it does not work on the Kobo's own browser (why would anyone want to use it on the ereader, you may ask, but this could be e.g. not to donwload all books if you just want to check an annotation or a passage on a read book while on the go).

02-08-2013, 11:02 AM	#1
BollaRice Junior Member Posts: 2 Karma: 10 Join Date: Feb 2013 Device: kobo glo	Desktop app crash on connect I found older threads, but it was recommended I start a new one. When I connect my kobo glo ereader, the desktop app crashes and subsequent attempts to reopen it lead to crashes. I have uninstalled and reinstalled the latest version but still experience the issue. I am running mountain lion on a macbook pro. This issue occurred in snow leopard and in mountain lion. (I thouhgt upgrading my OS might help-nope) I submitted this issue to Kobo. Their response was to reinstall. Any thoughts?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
[(My) Solution] Kobo Desktop crash on launch after 1.7.1 upgrade	FiZi	Kobo Reader	4	02-02-2013 03:35 PM
[Android App] Beta version: Android app to connect as a device to calibre using wifi	chaley	Devices	116	08-27-2012 12:42 PM
Kindle App v2.6 on iPhone crash with Calibre's content	Jmot	Apple Devices	0	02-24-2011 11:41 PM
Sony Connect Software Crash on Start	jackhammer	Sony Reader	7	06-05-2010 11:13 AM
Mac users - Parallels enabling Connect on Desktop	ultim8fury	Sony Reader	2	12-02-2006 01:13 AM

02-13-2013, 04:54 AM	#2
Mrs_Often Wizard Posts: 1,775 Karma: 2694823 Join Date: Dec 2011 Location: The Netherlands Device: Kobo Touch, Glo, Clara HD	I'm sorry I took so long to reply. I am running Lion (10.7), so right in between your Mountain Lion (10.8) and Snow Leopard (10.6) and I've never experienced any problems with Kobo Desktop. Come to think of it however, I don't think I've ever actually used it! It doesn't really add anything extra. In fact, I cleaned up my Mac yesterday and uninstalled the desktop app. I use the Kobobooks.com or the read.kobobooks.com if I really want to see my kepubs on my computer, but for the rest I sync my Touch and Glo via Wifi. If you really want to use the Desktop app, I'd respond to kobo stating you've already reinstalled. How exactly did you uninstall the Desktop app before you reinstalled it? Did you just throw the app in the trash? In that case you could go through all the Library folders to get rid of anything to do with the Desktop app. It might have a corrupted helper file or something. Check application support and preferences. Alternatively, you could use a program such as MacKeeper (not free, but very thorough) or FreeMacSoft (free, slightly less thorough).

02-13-2013, 06:18 AM	#3
david_e Seriously? Posts: 529 Karma: 3347562 Join Date: Nov 2010 Device: Kobo Aura HD, Kobo Mini, iWhatever	I use the desktop app with Mountain Lion. Several times in the past it has stalled during syncing, but before I've connected my device, and I've had to force quit the app. I just assumed it was something on their end (updates to the servers???), as I tend to keep very odd hours. When trying again later it would work without any problems. I've never had any problems after connecting my reader.

Advert