Amazon "may" be giving me a free Paperwhite

daffy4u · 12-19-2012, 08:16 PM

Something strange happened today. I received an email from Amazon stating that they were giving me a refund of $217.77 for returning my Paperwhite. The only thing is, I did not "return" a Paperwhite, I "exchanged" mine (several times

) and still have one in my possession and on my account.

I have already received the refund as a gift card in my account.

I spent my lunch trying to straighten this mess out but so far no go. I don't have time to follow-up again until Friday.

I wonder if they decided to gift it to me because I still wasn't happy.

One can hope.

techiegirl · 12-20-2012, 12:05 AM

I'm not sure how long ago you returned your paperwhites for exchange, but eventually they'll figure out you still have one and charge you for it.

pidgeon92 · 12-20-2012, 01:41 AM

They'll likely get it sorted. Tumi sent me a bag with a major defect, which I returned the same day for an exchange. I received a new bag and a refund, and it took them two months to charge me for the replacement.

mobilewilier · 12-20-2012, 03:57 AM

Quote:

Originally Posted by daffy4u

Something strange happened today. I received an email from Amazon stating that they were giving me a refund of $217.77 for returning my Paperwhite. The only thing is, I did not "return" a Paperwhite, I "exchanged" mine (several times

) and still have one in my possession and on my account.

I have already received the refund as a gift card in my account.

I spent my lunch trying to straighten this mess out but so far no go. I don't have time to follow-up again until Friday.

I wonder if they decided to gift it to me because I still wasn't happy.

One can hope.

Same situation as me. Will see how it pans out...

daffy4u · 12-20-2012, 02:42 PM

Quote:

Originally Posted by mobilewilier

Same situation as me. Will see how it pans out...

Interesting. Please keep us posted.

My last PW return was about a month ago and it was and exchange not a refund request.

The real pain for me is that all my TV season passes and Kindle books are coming out of that unplanned gift card and there isn't anything I can do about it. I can re-route my regular Amazon purchases but not the digital purchases.

daffy4u · 12-21-2012, 01:08 PM

I just received a call from Dylan at Amazon (Dylan was working with me on all my Paperwhite replacements). It was a follow-up call which had nothing to do with my refund. I told him about the refund and he said he will take care of it on Monday.

Since I still have screen issues I'm not happy with (though I'm used to them now), he offered me a $30 Gift Card and I still have the option to replace or refund my PW within the one year warranty.

I feel better about the whole situation now.

xendula · 12-21-2012, 02:03 PM

I had the same happen to me and I called them right away to let them know I was initially charged for two and I was still wanting two. They surprisingly gave me a 10$ credit for being so honest. $30 sounds like...umm..triple that!

daffy4u · 12-21-2012, 02:09 PM

Quote:

Originally Posted by xendula

I had the same happen to me and I called them right away to let them know I was initially charged for two and I was still wanting two. They surprisingly gave me a 10$ credit for being so honest. $30 sounds like...umm..triple that!

The cool thing is the $30 had nothing to do with me reporting the refund. Dylan had me on his calendar to make a follow-up call and the $30 was because he knew I wasn't completely happy.

Even though I had to give an extra push to get elevated Customer Service, I've been really happy with Amazon's efforts to make me satisfied with my purchase.

xendula · 12-21-2012, 02:34 PM

Quote:

Originally Posted by daffy4u

The cool thing is the $30 had nothing to do with me reporting the refund. Dylan had me on his calendar to make a follow-up call and the $30 was because he knew I wasn't completely happy.

Even though I had to give an extra push to get elevated Customer Service, I've been really happy with Amazon's efforts to make me satisfied with my purchase.

Ooooh, OK! I had a lot of frustrations with their CS until one representative started looking into my case and became my sole point of contact. I had a lot of faulty screens, but now am happy as can be with the PW I kept or myself. And, I am just realizing that I have been recommending the PW a lot lately, so worked in their favor to help me through the repeat screen issues. I lurrrve my PW.

randomzombie · 12-21-2012, 05:52 PM

to xendula: hi! random question I know, but out of curiosity what were the last seven numbers (not including letters) of the SN for the "good" PW you finally received?

waiting for my 4th,
randomzombie

xendula · 12-22-2012, 03:26 AM

@randomzonbie: I only kept one and gifted two, but mine is 95jt. The last three I received had a much improved contrast, BTW.

12-19-2012, 08:16 PM	#1
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	Amazon "may" be giving me a free Paperwhite Something strange happened today. I received an email from Amazon stating that they were giving me a refund of $217.77 for returning my Paperwhite. The only thing is, I did not "return" a Paperwhite, I "exchanged" mine (several times ) and still have one in my possession and on my account. I have already received the refund as a gift card in my account. I spent my lunch trying to straighten this mess out but so far no go. I don't have time to follow-up again until Friday. I wonder if they decided to gift it to me because I still wasn't happy. One can hope.

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12-20-2012, 12:05 AM	#2
techiegirl Groupie Posts: 169 Karma: 1014914 Join Date: Nov 2010 Device: Kindle Voyage, iPad Mini, iPhone 6+	I'm not sure how long ago you returned your paperwhites for exchange, but eventually they'll figure out you still have one and charge you for it.

12-20-2012, 01:41 AM	#3
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	They'll likely get it sorted. Tumi sent me a bag with a major defect, which I returned the same day for an exchange. I received a new bag and a refund, and it took them two months to charge me for the replacement.

12-21-2012, 01:08 PM	#6
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	I just received a call from Dylan at Amazon (Dylan was working with me on all my Paperwhite replacements). It was a follow-up call which had nothing to do with my refund. I told him about the refund and he said he will take care of it on Monday. Since I still have screen issues I'm not happy with (though I'm used to them now), he offered me a $30 Gift Card and I still have the option to replace or refund my PW within the one year warranty. I feel better about the whole situation now.

12-21-2012, 02:03 PM	#7
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	I had the same happen to me and I called them right away to let them know I was initially charged for two and I was still wanting two. They surprisingly gave me a 10$ credit for being so honest. $30 sounds like...umm..triple that!

12-21-2012, 05:52 PM	#10
randomzombie Enthusiast Posts: 38 Karma: 9490 Join Date: Dec 2012 Device: current: Aura HD	to xendula: hi! random question I know, but out of curiosity what were the last seven numbers (not including letters) of the SN for the "good" PW you finally received? waiting for my 4th, randomzombie

12-22-2012, 03:26 AM	#11
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	@randomzonbie: I only kept one and gifted two, but mine is 95jt. The last three I received had a much improved contrast, BTW.

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