M92 stuck on "Low Battery, Please Charge" screen

FinancialWar · 09-03-2012, 10:06 AM

I haven't used my M92 for a while, so the screen was on "low battery, please charge", so I charged it, but after hours of charging, there is no way to wake it from the this screen.

Any help please.

nsg · 09-03-2012, 10:35 AM

You could try hard reset, if you haven' tried it yet.

Randy11 · 09-03-2012, 11:07 AM

Some silly questions : have try to turn a page ? the reset ?
I propose to turn a page, because, some times, after standby, power off, my screen present always the page before the standby.

FinancialWar · 09-03-2012, 11:55 AM

yes, I tried all the buttons. It will not display anything other than "Low battery" Screen

Hui Neng · 09-03-2012, 02:08 PM

Quote:

Originally Posted by FinancialWar

I haven't used my M92 for a while, so the screen was on "low battery, please charge", so I charged it, but after hours of charging, there is no way to wake it from the this screen.

Any help please.

Seems a not too uncommon thing. Happened to me too. Warranty case.

janek · 09-03-2012, 05:43 PM

Did you try:

1. Turning it on while still charging?
2. Turning it on while disconnected from charger?
3. Turning it on while connected to a PC?

I recall vaguely that one of the above helped somebody with a similar problem.

FinancialWar · 09-03-2012, 06:34 PM

Quote:

Originally Posted by Hui Neng

Seems a not too uncommon thing. Happened to me too. Warranty case.

So you had to use to use warranty for this? I thought it is mere software issue.

Stormchild · 09-04-2012, 05:25 AM

Try connecting to a power source then pressing the reset and power buttons together.

Booxtor · 09-04-2012, 05:49 AM

Quote:

Originally Posted by FinancialWar

So you had to use to use warranty for this? I thought it is mere software issue.

Hi,
I am just curious what is the software version you are using in your M92?
We have experienced a couple of such complete discharging with the old 1.6 firmware.

As far I know in the 1.7 there is a special routine to avoid complete discharging of the battery. It is indeed quite hard to reanimate the completely discharged battery in the eReader.

There are some ways to solve that problem.
1. The easiest way - contact your vendor in order to repair it. (Yes, it is warranty case, but shipping could be expensive).
2. A little bit more complicated way - open the reader and carefully remove the battery and send it to me as usual letter (cheapest and quickest way). I will reanimate and charge it with our equipment.
3. The way of hope - keep trying to charge the battery in the reader. You can try the advices with resetting and long power on button pressing during recharging.

FinancialWar · 09-04-2012, 09:28 AM

Quote:

Originally Posted by Booxtor

Hi,
I am just curious what is the software version you are using in your M92?
We have experienced a couple of such complete discharging with the old 1.6 firmware.

As far I know in the 1.7 there is a special routine to avoid complete discharging of the battery. It is indeed quite hard to reanimate the completely discharged battery in the eReader.

There are some ways to solve that problem.
1. The easiest way - contact your vendor in order to repair it. (Yes, it is warranty case, but shipping could be expensive).
2. A little bit more complicated way - open the reader and carefully remove the battery and send it to me as usual letter (cheapest and quickest way). I will reanimate and charge it with our equipment.
3. The way of hope - keep trying to charge the battery in the reader. You can try the advices with resetting and long power on button pressing during recharging.

Well I bought the reader from you, I was one of the first that pre-ordered. I don't know what Software version it's got at the moment and I can't check it, but I did remember updating it when I got it back in April.

Will opening up the reader void the warranty?

Hui Neng · 09-04-2012, 09:44 AM

Quote:

Originally Posted by FinancialWar

I thought it is mere software issue.

Not in my case. Firmware was 1.6.

FinancialWar · 09-04-2012, 11:51 AM

Quote:

Originally Posted by Hui Neng

Not in my case. Firmware was 1.6.

Wow, this is funny. How can a device just die because it's got a flat battery? This is honestly the first time I encountered this in my life.

Anyways what was the warranty process like? Did you buy from booxer?

Hui Neng · 09-04-2012, 05:45 PM

Quote:

Originally Posted by FinancialWar

Wow, this is funny. How can a device just die because it's got a flat battery? This is honestly the first time I encountered this in my life.

Anyways what was the warranty process like? Did you buy from booxer?

1. This was a first for me too. And it put the final nail in the coffin of this product. Right now I am using only my Nook.
2. It was ok, I would say. They seem to make the best of a terrible situation. Yes, ereaderstore.

Stormchild · 09-04-2012, 06:53 PM

Did you try my suggestion?

FinancialWar · 09-04-2012, 10:54 PM

Quote:

Originally Posted by Stormchild

Did you try my suggestion?

Of course I did. I tried everything and everything suggested.

09-03-2012, 10:06 AM	#1
FinancialWar Banned Posts: 397 Karma: 85500 Join Date: Feb 2011 Location: Sydney Device: Sony PRS350, Onyx M92, Onyx T68 (defective!)	M92 stuck on "Low Battery, Please Charge" screen I haven't used my M92 for a while, so the screen was on "low battery, please charge", so I charged it, but after hours of charging, there is no way to wake it from the this screen. Any help please.

09-03-2012, 11:55 AM	#4
FinancialWar Banned Posts: 397 Karma: 85500 Join Date: Feb 2011 Location: Sydney Device: Sony PRS350, Onyx M92, Onyx T68 (defective!)	yes, I tried all the buttons. It will not display anything other than "Low battery" Screen Last edited by FinancialWar; 09-03-2012 at 12:03 PM.

09-03-2012, 05:43 PM	#6
janek Groupie Posts: 175 Karma: 23456 Join Date: Feb 2012 Device: Boox m92	Did you try: 1. Turning it on while still charging? 2. Turning it on while disconnected from charger? 3. Turning it on while connected to a PC? I recall vaguely that one of the above helped somebody with a similar problem. Last edited by janek; 09-03-2012 at 05:52 PM.

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09-03-2012, 10:35 AM	#2
nsg Member Posts: 20 Karma: 10 Join Date: Nov 2007 Device: PRS-505	You could try hard reset, if you haven' tried it yet.

09-03-2012, 11:07 AM	#3
Randy11 Wizard Posts: 1,138 Karma: 1577094 Join Date: Oct 2008 Device: Samsung EB60, Onyx M92, Onyx Max2	Some silly questions : have try to turn a page ? the reset ? I propose to turn a page, because, some times, after standby, power off, my screen present always the page before the standby.

09-04-2012, 05:25 AM	#8
Stormchild Evangelist Posts: 466 Karma: 878943 Join Date: Jan 2009 Location: Cornwall UK Device: BeBook 1. BeBook Mini. BeBook Neo and Club. BeBook Live. BeeBook Pure.	Try connecting to a power source then pressing the reset and power buttons together.

09-04-2012, 06:53 PM	#14
Stormchild Evangelist Posts: 466 Karma: 878943 Join Date: Jan 2009 Location: Cornwall UK Device: BeBook 1. BeBook Mini. BeBook Neo and Club. BeBook Live. BeeBook Pure.	Did you try my suggestion?

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