Updating by Wifi causes a freeze

Corpsegoddess · 08-19-2012, 04:34 AM

So this started happening this week--I went to update my Kobo by wifi, which I do periodically, and it's just been freezing up. It says "Checking for Updates", but it just stops dead. The entire device freezes and I have to play my little "unfreeze my Kobo" games to get it going again.

Anybody else experiencing this? Any advice or ideas?

Corpsegoddess · 08-21-2012, 05:24 PM

Nobody else is getting this? Hmm. I know it's not my wifi, because I also use it for my mobile phone and that's been working just fine. Guess I'll have to see if I can do some experimenting somehow.

beckybug3 · 09-24-2012, 06:48 PM

I too have been having this problem. I have not had the time or energy to brave the 'customer support' folks. I usually end up so upset that my dog hides under the bed when I talk to them.

Corpsegoddess · 09-24-2012, 10:22 PM

becky, my problem seemed to be related to the number of shelves I had. Do you have a lot of them?

beckybug3 · 09-24-2012, 10:32 PM

I had about 15 shelves when my Kobo account started having issues when I would purchase new books. The solution from Kobo support was for me to create a new account to which they would merge in my existing account.

The result of this was no shelves (including the shortlist that should have been included as a default). I also lost the ability to see the percent read of my books- everything stays at 0%.

I have not created any shelves in the new account, however I have over 400 books. This issue happened after the merge, so I wonder if my problem is related to Kobo's fix.

08-19-2012, 04:34 AM	#1
Corpsegoddess Groupie Posts: 190 Karma: 168826 Join Date: Jul 2011 Location: Vancouver, BC Device: Kobo Aura One	Updating by Wifi causes a freeze So this started happening this week--I went to update my Kobo by wifi, which I do periodically, and it's just been freezing up. It says "Checking for Updates", but it just stops dead. The entire device freezes and I have to play my little "unfreeze my Kobo" games to get it going again. Anybody else experiencing this? Any advice or ideas?

09-24-2012, 06:48 PM	#3
beckybug3 Enthusiast Posts: 30 Karma: 17120 Join Date: Sep 2012 Location: Georgia, USA Device: Kobo Touch, a dead Kobo Aura HD, and a dead Kobo Wifi	I too have been having this problem. I have not had the time or energy to brave the 'customer support' folks. I usually end up so upset that my dog hides under the bed when I talk to them. Last edited by beckybug3; 09-24-2012 at 06:49 PM. Reason: capitalization

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08-21-2012, 05:24 PM	#2
Corpsegoddess Groupie Posts: 190 Karma: 168826 Join Date: Jul 2011 Location: Vancouver, BC Device: Kobo Aura One	Nobody else is getting this? Hmm. I know it's not my wifi, because I also use it for my mobile phone and that's been working just fine. Guess I'll have to see if I can do some experimenting somehow.

09-24-2012, 10:22 PM	#4
Corpsegoddess Groupie Posts: 190 Karma: 168826 Join Date: Jul 2011 Location: Vancouver, BC Device: Kobo Aura One	becky, my problem seemed to be related to the number of shelves I had. Do you have a lot of them?

09-24-2012, 10:32 PM	#5
beckybug3 Enthusiast Posts: 30 Karma: 17120 Join Date: Sep 2012 Location: Georgia, USA Device: Kobo Touch, a dead Kobo Aura HD, and a dead Kobo Wifi	I had about 15 shelves when my Kobo account started having issues when I would purchase new books. The solution from Kobo support was for me to create a new account to which they would merge in my existing account. The result of this was no shelves (including the shortlist that should have been included as a default). I also lost the ability to see the percent read of my books- everything stays at 0%. I have not created any shelves in the new account, however I have over 400 books. This issue happened after the merge, so I wonder if my problem is related to Kobo's fix.

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