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Old 07-17-2012, 11:57 AM   #1
light_tripper
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Unresponsive Kobo Touch
Hey guys,
My KT suddenly turned off while I was in the middle of reading a book and turned on again but started showing the 'What's New!' message you get when you update the firmware although I didn't update anything.

This has happened a couple times before but this time the screen is stuck and is not responding at all. When I slide the power button it just flashes blue and nothing happens.

I tried resetting but the LED just flashes red twice and that's it.

Does anyone know how to get it working again?
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Old 07-17-2012, 01:04 PM   #2
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Quote:
Originally Posted by light_tripper View Post
Hey guys,
My KT suddenly turned off while I was in the middle of reading a book and turned on again but started showing the 'What's New!' message you get when you update the firmware although I didn't update anything.

This has happened a couple times before but this time the screen is stuck and is not responding at all. When I slide the power button it just flashes blue and nothing happens.

I tried resetting but the LED just flashes red twice and that's it.

Does anyone know how to get it working again?
First try plugging it in and charge it.
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Old 07-18-2012, 04:35 AM   #3
light_tripper
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I tried plugging it in but nothing happens, the LED just changes between green and blue.

Anything other suggestions?
Last edited by light_tripper; 07-18-2012 at 04:38 AM. Reason: typo
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Old 07-18-2012, 07:01 AM   #4
taming
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Did you open a help ticket?
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Old 07-27-2012, 10:56 AM   #5
light_tripper
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Did you open a help ticket?
How do I do that?
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Old 07-27-2012, 01:49 PM   #6
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