Soluto "thinks" Calibre crashes every time

allowingtoo · 07-08-2012, 01:42 PM

I installed a program called Soluto and every time I open Calibre Soluto "thinks" it crashes. I am working with them to solve their end of the bug. Because Calibre runs just fine. I am running Windows 7 64 bit.

They asked me to send them my Windows Event log, which I did.

My Soluto web page says: Probably caused by
qtcore4.dll
After running for 00:01:12 Exception access violation (c0000005)

My event viewer says:
Faulting application name: calibre.exe, version: 0.8.54.0, time stamp: 0x4fc6d08b
Faulting module name: QtCore4.dll, version: 4.8.1.0, time stamp: 0x4f783d81
Exception code: 0xc0000005
Fault offset: 0x000ee8ff
Faulting process id: 0xcc4
Faulting application start time: 0x01cd5d2c66375245
Faulting application path: C:\Program Files (x86)\Calibre2\calibre.exe
Faulting module path: C:\Program Files (x86)\Calibre2\DLLs\QtCore4.dll

Yeah, ok, I haven't updated it

theducks · 07-08-2012, 02:01 PM

Quote:

Originally Posted by allowingtoo

I installed a program called Soluto and every time I open Calibre Soluto "thinks" it crashes. I am working with them to solve their end of the bug. Because Calibre runs just fine. I am running Windows 7 64 bit.

They asked me to send them my Windows Event log, which I did.

My Soluto web page says: Probably caused by
qtcore4.dll
After running for 00:01:12 Exception access violation (c0000005)

My event viewer says:
Faulting application name: calibre.exe, version: 0.8.54.0, time stamp: 0x4fc6d08b
Faulting module name: QtCore4.dll, version: 4.8.1.0, time stamp: 0x4f783d81
Exception code: 0xc0000005
Fault offset: 0x000ee8ff
Faulting process id: 0xcc4
Faulting application start time: 0x01cd5d2c66375245
Faulting application path: C:\Program Files (x86)\Calibre2\calibre.exe
Faulting module path: C:\Program Files (x86)\Calibre2\DLLs\QtCore4.dll

Yeah, ok, I haven't updated it

QTCore is a building block used by Calibre (and many others).
This is obviously a Solutro false positive and the complaint should go to them (and maybe the QT developers), not Calibre.
IMHO stop using Solutro (or whitelist Calibre and QT if possible)

DoctorOhh · 07-08-2012, 02:59 PM

Quote:

Originally Posted by allowingtoo

I installed a program called Soluto and every time I open Calibre Soluto "thinks" it crashes. I am working with them to solve their end of the bug. Because Calibre runs just fine.

Since Soluto is faulty and calibre runs fine why are you posting here?

allowingtoo · 07-08-2012, 03:28 PM

Well, I am trying to be helpful. I already said that Calibre runs fine on my end and that I informed Soluto that the problem is obviously on their end. I updated Calibre and I still have the same "crash" reported. I just thought I would post it in case anyone else is having the same event error. Or in case anyone wanted to look at my log files. Or whatever. Have a great day.

See: Calibre Crashes When Converting. The "solution" was to not use Soluto.

That's just unacceptable to me. It shouldn't be either/or. They should be able to work together. So I informed the company and I just thought I would post over here. I didn't realize anyone else had had the same problem until I had already posted my "crash".

DoctorOhh · 07-08-2012, 03:54 PM

Quote:

Originally Posted by allowingtoo

See: Calibre Crashes When Converting. The "solution" was to not use Soluto.

That's just unacceptable to me. It shouldn't be either/or. They should be able to work together.

I agree it is unacceptable. Installing a piece of software should not cause another app to crash. Until Soluto fixes their software the only solution is to not use their software.

Good Reading.

allowingtoo · 07-08-2012, 05:32 PM

Well if you Google qtcore4.dll & Calibre it has been reported as a Crash and bug before, but has been dismissed as not valid according to "some repeatable scenario that causes the crash, there isn't very much I can do about it" according to Kovid.

I can definitely say it's repeatable.

Anyway. That's done. No need to keep beating a dead horse. I'm just putting the facts out there. You seem to think I should uninstall the other software. I just wanted to make Calibre aware that there's a conflict. I'm sure it's not their problem, but just in case there is, they should be aware of it.

allowingtoo · 07-09-2012, 06:30 PM

Back again. I heard back from Soluto and here's what they had to say after they had me run and send them my Windows Event Viewer Report:

"The Calibre application crash is also registered in the Event Viewer (which is a Windows service, unrelated to Soluto's crash detection), and registered there even before you installed Soluto (July 4th).

I understand this is a transparent crash, as it doesn't cause the application to stop working, and we will use this to improve our crash handler to not detect these types of crashes, but it is actually a crash, and not a compatibility issue with Soluto.

We would also like you to try out a test - disable Soluto's crash handler by right clicking Soluto's tray icon --> Advanced --> un-tick "Handle application crashes". Then go through the steps to reproduce the Calibre non-crash and let us know what happens - if you see any feedback that might be seen as a problem (like the window freezing, an error message from Windows), or if nothing out of the ordinary happens. Then go to the Event Viewer and check if it registers another application crash for Calibre.

Please keep us updated, as this scenario is very important to us, as we want to improve our detection to exclude these types of background crashes."

They then had me run another one today with the Soluto application crash feature turned off and my Windows Event Viewer is still showing that Calibre is "crashing" even though it is NOT. It's still that "silent crash"

Faulting application name: calibre.exe, version: 0.8.59.0, time stamp: 0x4ff64b39
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x43510000
Faulting process id: 0x184
Faulting application start time: 0x01cd5e1e684fae48
Faulting application path: C:\Program Files (x86)\Calibre2\calibre.exe
Faulting module path: unknown

So. Got me. Sounds like they are going to do something. I wonder what the other person's crash file looked like? Here's how they told me to do a Windows Event Viewer. It's pretty simple.

07-08-2012, 01:42 PM	#1
allowingtoo Bibliophile Posts: 159 Karma: 10 Join Date: Sep 2010 Device: Amazon	Soluto "thinks" Calibre crashes every time I installed a program called Soluto and every time I open Calibre Soluto "thinks" it crashes. I am working with them to solve their end of the bug. Because Calibre runs just fine. I am running Windows 7 64 bit. They asked me to send them my Windows Event log, which I did. My Soluto web page says: Probably caused by qtcore4.dll After running for 00:01:12 Exception access violation (c0000005) My event viewer says: Faulting application name: calibre.exe, version: 0.8.54.0, time stamp: 0x4fc6d08b Faulting module name: QtCore4.dll, version: 4.8.1.0, time stamp: 0x4f783d81 Exception code: 0xc0000005 Fault offset: 0x000ee8ff Faulting process id: 0xcc4 Faulting application start time: 0x01cd5d2c66375245 Faulting application path: C:\Program Files (x86)\Calibre2\calibre.exe Faulting module path: C:\Program Files (x86)\Calibre2\DLLs\QtCore4.dll Yeah, ok, I haven't updated it

07-08-2012, 03:28 PM	#4
allowingtoo Bibliophile Posts: 159 Karma: 10 Join Date: Sep 2010 Device: Amazon	Well, I am trying to be helpful. I already said that Calibre runs fine on my end and that I informed Soluto that the problem is obviously on their end. I updated Calibre and I still have the same "crash" reported. I just thought I would post it in case anyone else is having the same event error. Or in case anyone wanted to look at my log files. Or whatever. Have a great day. See: Calibre Crashes When Converting. The "solution" was to not use Soluto. That's just unacceptable to me. It shouldn't be either/or. They should be able to work together. So I informed the company and I just thought I would post over here. I didn't realize anyone else had had the same problem until I had already posted my "crash". Last edited by allowingtoo; 07-08-2012 at 03:36 PM.

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07-08-2012, 05:32 PM	#6
allowingtoo Bibliophile Posts: 159 Karma: 10 Join Date: Sep 2010 Device: Amazon	Well if you Google qtcore4.dll & Calibre it has been reported as a Crash and bug before, but has been dismissed as not valid according to "some repeatable scenario that causes the crash, there isn't very much I can do about it" according to Kovid. I can definitely say it's repeatable. Anyway. That's done. No need to keep beating a dead horse. I'm just putting the facts out there. You seem to think I should uninstall the other software. I just wanted to make Calibre aware that there's a conflict. I'm sure it's not their problem, but just in case there is, they should be aware of it.

07-09-2012, 06:30 PM	#7
allowingtoo Bibliophile Posts: 159 Karma: 10 Join Date: Sep 2010 Device: Amazon	Back again. I heard back from Soluto and here's what they had to say after they had me run and send them my Windows Event Viewer Report: "The Calibre application crash is also registered in the Event Viewer (which is a Windows service, unrelated to Soluto's crash detection), and registered there even before you installed Soluto (July 4th). I understand this is a transparent crash, as it doesn't cause the application to stop working, and we will use this to improve our crash handler to not detect these types of crashes, but it is actually a crash, and not a compatibility issue with Soluto. We would also like you to try out a test - disable Soluto's crash handler by right clicking Soluto's tray icon --> Advanced --> un-tick "Handle application crashes". Then go through the steps to reproduce the Calibre non-crash and let us know what happens - if you see any feedback that might be seen as a problem (like the window freezing, an error message from Windows), or if nothing out of the ordinary happens. Then go to the Event Viewer and check if it registers another application crash for Calibre. Please keep us updated, as this scenario is very important to us, as we want to improve our detection to exclude these types of background crashes." They then had me run another one today with the Soluto application crash feature turned off and my Windows Event Viewer is still showing that Calibre is "crashing" even though it is NOT. It's still that "silent crash" Faulting application name: calibre.exe, version: 0.8.59.0, time stamp: 0x4ff64b39 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x43510000 Faulting process id: 0x184 Faulting application start time: 0x01cd5e1e684fae48 Faulting application path: C:\Program Files (x86)\Calibre2\calibre.exe Faulting module path: unknown So. Got me. Sounds like they are going to do something. I wonder what the other person's crash file looked like? Here's how they told me to do a Windows Event Viewer. It's pretty simple.

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