purchased book not appearing at cloud reader

alex12ma · 05-31-2012, 03:01 PM

I was very happy that Kobo introduced cloud reader which I frequently use..But recently I purchased a book and tried reading it at cloud reader,I found it was not listed there..But the same book I am able to read using my Kobo PC app..

alex12ma · 06-01-2012, 04:52 AM

Regarding purchased book not appearing at Kobo Cloud reader, I send mail to Kobo customer care and I received a funny reply..

"Thank you for contacting us.
Our books from Kobo are not compatible with Kindle.
I'm sorry for the inconvenience!"

Interesting thing is that nowhere in the mail I have talked about Kindle cloud reader..I have clearly mentioned that issue is with Kobo Cloud Reader and I can't figure out why Kobo customer care assumed that I am talking about Kindle cloud reader..Is it because customer support people don't know that Kobo has recently started a cloud reader?..

taming · 06-01-2012, 05:07 AM

Does Kobo call it a cloud reader? Could that be where the confusion lies? I believe they call it the "instant reader".

alex12ma · 06-01-2012, 05:19 AM

Quote:

Originally Posted by taming

Does Kobo call it a cloud reader? Could that be where the confusion lies? I believe they call it the "instant reader".

Yes.. You may be right..At Kobo website it is called instant reader..But it is considered to be equivalent of Kindle cloud reader and so generally it is called as Kobo Cloud reader..That is what most of tech websites call it..Whatever be it I feel customer support people should have the ability to understand what customer is complaining about. There is very less chance that a customer complains about Kindle to Kobo help desk..

Sharkus · 06-01-2012, 09:49 AM

Never heard it called the Kobo Cloud Reader, usually it's "The Instant Reader", or "The HTML5 App" (which is actually my preferred term for it, but that's just me

)

taming · 06-01-2012, 09:54 AM

We must travel in different circles. Like Sharkus, I have never heard it called the cloud reader. It is not a very big stretch to imagine people buying Kobo books and expecting them to be usable on a Kindle product, or to call Kobo and ask them why they are not.

Maybe try again with the Kobo contact, using the actual name of the Kobo Instant Reader and see if you get different results.

Sharkus · 06-01-2012, 10:31 AM

On the subject of the book not showing up. Could you tell me what the name and author of the book is. Also, is it a book that is on the "Just for Kobo Vox" list (typically comics and read-along books, what we term as fixed layout epub files), if it is from that list then this will be why it does not appear in the Instant Reader app as it does not currently support fixed layout content.

morantis · 06-01-2012, 10:41 AM

I am not familiar with that one, but I know with Android you can view that app or book again and it will show as purchased and you can re-initialize the download.

alex12ma · 06-01-2012, 12:39 PM

I came to know about it as Kobo Cloud Reader from many websites like these..

http://goodereader.com/blog/electron...5-to-the-ipad/

http://www.the-digital-reader.com/20.../#.T8jujoHAalM

http://ebookreader.com/kobo/kobo-clo...ally-released/

Yes it was a mistake on my part that I didn't check Kobo website where they are calling it Kobo instant reader..Any way I send a mail explaining that what I meant was Kobo instant reader rather than Kindle cloud reader. Expecting response from them..

The book I purchased was Martin H Greenberg's anthology "End of the World"..All my other books in my library I am able to access..

lessthanyouthink · 06-01-2012, 01:09 PM

The Instant Reader uses a different (not-quite-epub) format from the other Kobo apps – my guess is your title hasn't been converted to that format yet. Hmm.

Sharkus · 06-04-2012, 08:46 AM

I've added the book to my account and I see it in the iOS app, but not in the Instant Reader. I'd concur with lessthanyouthink that it's not been converted to the format for instant reader yet, or is unavailable for some other reason.

My suggestion would be to contact customer care and open a ticket with them saying the book is not visible.

alex12ma · 06-09-2012, 09:02 AM

Response from Kobo customer care again a puzzling one.

"Do you have the Kobo Desktop App as well? Do you usually browse and shop your books using the Instant Reader App instead? Please remember this is a BETA version of the app, there may be certain performance issues. We apologize for this inconvenience."

I have used only desktop app to purchase books.I pointed out to them that the book "The End of the World" when you search at Kobo instant reader it is not listed where as his other books are listed.There for I strongly suspect that as many guys here pointed out this particular book they have not converted to format required for instant reader.

05-31-2012, 03:01 PM	#1
alex12ma Member Posts: 15 Karma: 10 Join Date: Feb 2012 Device: kobo	purchased book not appearing at cloud reader I was very happy that Kobo introduced cloud reader which I frequently use..But recently I purchased a book and tried reading it at cloud reader,I found it was not listed there..But the same book I am able to read using my Kobo PC app..

06-01-2012, 04:52 AM	#2
alex12ma Member Posts: 15 Karma: 10 Join Date: Feb 2012 Device: kobo	funny reply from Kobo customer care Regarding purchased book not appearing at Kobo Cloud reader, I send mail to Kobo customer care and I received a funny reply.. "Thank you for contacting us. Our books from Kobo are not compatible with Kindle. I'm sorry for the inconvenience!" Interesting thing is that nowhere in the mail I have talked about Kindle cloud reader..I have clearly mentioned that issue is with Kobo Cloud Reader and I can't figure out why Kobo customer care assumed that I am talking about Kindle cloud reader..Is it because customer support people don't know that Kobo has recently started a cloud reader?..

06-01-2012, 12:39 PM	#9
alex12ma Member Posts: 15 Karma: 10 Join Date: Feb 2012 Device: kobo	Kobo instant reader I came to know about it as Kobo Cloud Reader from many websites like these.. http://goodereader.com/blog/electron...5-to-the-ipad/ http://www.the-digital-reader.com/20.../#.T8jujoHAalM http://ebookreader.com/kobo/kobo-clo...ally-released/ Yes it was a mistake on my part that I didn't check Kobo website where they are calling it Kobo instant reader..Any way I send a mail explaining that what I meant was Kobo instant reader rather than Kindle cloud reader. Expecting response from them.. The book I purchased was Martin H Greenberg's anthology "End of the World"..All my other books in my library I am able to access..

06-09-2012, 09:02 AM	#12
alex12ma Member Posts: 15 Karma: 10 Join Date: Feb 2012 Device: kobo	issue still not resolved Response from Kobo customer care again a puzzling one. "Do you have the Kobo Desktop App as well? Do you usually browse and shop your books using the Instant Reader App instead? Please remember this is a BETA version of the app, there may be certain performance issues. We apologize for this inconvenience." I have used only desktop app to purchase books.I pointed out to them that the book "The End of the World" when you search at Kobo instant reader it is not listed where as his other books are listed.There for I strongly suspect that as many guys here pointed out this particular book they have not converted to format required for instant reader.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Download a book from amazon cloud reader	steve_t	Kindle Formats	2	09-07-2011 11:45 PM
Touch Book not appearing	m_bisson	Kobo Reader	7	07-11-2011 11:56 PM
Frustrated... getting book from purchased to kobo reader	grenke1	Kobo Reader	2	05-04-2011 07:05 PM
Can't seem to put my newly purchased book onto my Sony Reader (PRS-500)	Ulnarian	Sony Reader	11	07-15-2010 11:49 AM
Strange Â character appearing throughout e-book text	mag1	ePub	21	02-01-2010 07:01 AM

06-01-2012, 05:07 AM	#3
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Does Kobo call it a cloud reader? Could that be where the confusion lies? I believe they call it the "instant reader".

06-01-2012, 09:49 AM	#5
Sharkus Evangelist Posts: 444 Karma: 2269648 Join Date: Jun 2010 Location: Toronto Device: Kobo: Original, WiFi, Touch, Aura, Aura H20, MiniGloHD ;) iOS app	Never heard it called the Kobo Cloud Reader, usually it's "The Instant Reader", or "The HTML5 App" (which is actually my preferred term for it, but that's just me )

06-01-2012, 09:54 AM	#6
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	We must travel in different circles. Like Sharkus, I have never heard it called the cloud reader. It is not a very big stretch to imagine people buying Kobo books and expecting them to be usable on a Kindle product, or to call Kobo and ask them why they are not. Maybe try again with the Kobo contact, using the actual name of the Kobo Instant Reader and see if you get different results.

06-01-2012, 10:31 AM	#7
Sharkus Evangelist Posts: 444 Karma: 2269648 Join Date: Jun 2010 Location: Toronto Device: Kobo: Original, WiFi, Touch, Aura, Aura H20, MiniGloHD ;) iOS app	On the subject of the book not showing up. Could you tell me what the name and author of the book is. Also, is it a book that is on the "Just for Kobo Vox" list (typically comics and read-along books, what we term as fixed layout epub files), if it is from that list then this will be why it does not appear in the Instant Reader app as it does not currently support fixed layout content.

06-01-2012, 10:41 AM	#8
morantis Zealot Posts: 125 Karma: 769546 Join Date: May 2012 Device: none	I am not familiar with that one, but I know with Android you can view that app or book again and it will show as purchased and you can re-initialize the download.

06-01-2012, 01:09 PM	#10
lessthanyouthink Connoisseur Posts: 76 Karma: 162678 Join Date: Jan 2011 Location: Toronto, ON Device: iPad / iPhone / Kobo Touch	The Instant Reader uses a different (not-quite-epub) format from the other Kobo apps – my guess is your title hasn't been converted to that format yet. Hmm.

06-04-2012, 08:46 AM	#11
Sharkus Evangelist Posts: 444 Karma: 2269648 Join Date: Jun 2010 Location: Toronto Device: Kobo: Original, WiFi, Touch, Aura, Aura H20, MiniGloHD ;) iOS app	I've added the book to my account and I see it in the iOS app, but not in the Instant Reader. I'd concur with lessthanyouthink that it's not been converted to the format for instant reader yet, or is unavailable for some other reason. My suggestion would be to contact customer care and open a ticket with them saying the book is not visible.

Advert

Advert