WARNING WARNING WARNING

Lindon · 03-26-2012, 12:10 AM

I'd just like to let people who are contemplating purchasing an Onyx Boox e-reader from Yale Zhang at Onyx Boox U.S.

DONT

After receiving a faulty Boox 60 last November I was initially advised to try several methods to reboot the unit which I had already tried unsuccessfully.
If that didnt work he promised a full refund.

I then sent many emails asking for information, each one getting angrier as
these were completely ignored for a long period of time.

Finally after threatening to mention my dealings with him on this web site a response came full of excuses and saying return the unit for a refund which I did.

I waited and waited. No refund no emails nothing.

I sent more emails to no avail.

In frustration I contacted Onyx Boox International asking for help.

I was immediately contacted by Sophia at Onyx Boox International.

She asked for all the correspondence between the two of us.

Yale still wouldn't contact me but through Sophia I found he would contact me within a week to organise a refund and if he didn't to let her know.

Two weeks pass and still no contact.

I let Sofia know, she contacts him again, finally several days later he contacts me.

So after nearly 5 months I have my refund minus 2 lots of postage (A$70).

Thanks to Sophia who sorted this out for me. All correspondence from her was immediate and positive.

This is in no way a reflection on Onyx Boox products just their agent in the U.S.

Sorry this post is so long winded but after 5 months its hard to get my ordeal across without explaining the whole process.

My advice is to avoid any dealings with this man.

I'd be interested to hear from others who have had similar dealings with Yale.

Yar-PocketBooker · 03-29-2012, 12:30 PM

Yale is my partner and he is very reliable. I'm surprised about all what you wrote here, very much indeed.

Lindon · 03-30-2012, 02:35 AM

Then how do you explain 5 months to get my refund for a faulty ereader and then only when Onyx International stepped in.

Its also ironic that you responded so quickly to my online criticisum when it took weeks and months to get any response at all in the past.

Wouldn't be your trying to save your business would it.

HarryT · 03-30-2012, 02:40 AM

Lindon,

You're new around here. Yar has been an active member of this community for many years, and many of us (myself included) know from personal experience of doing business with him that he's a decent guy who always does what he says he will. Your attacks on him are well out of order. Cool it, please.

Thanks,

FinancialWar · 03-30-2012, 06:13 AM

Quote:

Originally Posted by HarryT

Lindon,

You're new around here. Yar has been an active member of this community for many years, and many of us (myself included) know from personal experience of doing business with him that he's a decent guy who always does what he says he will. Your attacks on him are well out of order. Cool it, please.

Thanks,

true, no need to make second thread when you made one already in the Onyx forum.

btw what is Yale's username?

Shopaholic · 03-30-2012, 10:26 AM

Quote:

Originally Posted by HarryT

Lindon,

You're new around here. Yar has been an active member of this community for many years, and many of us (myself included) know from personal experience of doing business with him that he's a decent guy who always does what he says he will. Your attacks on him are well out of order. Cool it, please.

Thanks,

You might be interested in knowing that in his other thread he went & posted the sellers full name & home address.

ignacio ferrer · 03-30-2012, 10:51 AM

Quote:

Originally Posted by Shopaholic

You might be interested in knowing that in his other thread he went & posted the sellers full name & home address.

Not quite true: he posted the name and the shop address, the latter seems to be identical to the home address ...

Dulin's Books · 03-30-2012, 01:31 PM

Quote:

Originally Posted by Lindon

Wouldn't be your trying to save your business would it.

completely unfair attack against Yaroslav. Yaroslav and I both have worked with Yale as he is the importer of Onyx devices that we use to be able to sell the devices in our own stores.

Yale has always dealt with us fairly and honestly and there is no call for you to attack either of us for stating such. Sorry for the experience you had, it is not the norm for Yale.

edit- Financial War, I don't know if Yale has ever had a User account here. His former partner Mike did at one time MikeOnyx but Mike has moved on to other endeavors so I dont know if messages to that account will still reach the Onyx USA importer

way8lifter · 03-31-2012, 02:15 AM

hmmm.. I am new here...but I don't understand why ANY of you would call it an attack when it took her 5 months to get a refund.??
If it were Amazon that took 5 months and many many emails ..you folk would be jumping on the hate Amazon bandwagon ....right ??????

JSWolf · 03-31-2012, 02:23 AM

I have to say that 5 months to get a refund is excessive. But I also don't understand why a refund was offered instead of a replacement sent out.

Dulin's Books · 03-31-2012, 02:35 AM

Quote:

Originally Posted by way8lifter

hmmm.. I am new here...but I don't understand why ANY of you would call it an attack

i didnt like the post against Yaroslav suggesting he is only speaking up to protecting something. Yaroslav is only speaking from his experiences with Yale. Nothing wrong with that and he doesn't deserve to have his character questioned like that.

Of course 5 months is too long. Yale should have moved more quickly to resolve the issue. Im not defending him for that. It just isnt how Yale has normally operated from my experience.

WT Sharpe · 04-03-2012, 11:25 PM

Thread closed. If you wish to continue this discussion, do so here.

03-26-2012, 12:10 AM	#1
Lindon Junior Member Posts: 6 Karma: 10 Join Date: Jan 2012 Device: Onyx Boox 60	WARNING WARNING WARNING I'd just like to let people who are contemplating purchasing an Onyx Boox e-reader from Yale Zhang at Onyx Boox U.S. DONT After receiving a faulty Boox 60 last November I was initially advised to try several methods to reboot the unit which I had already tried unsuccessfully. If that didnt work he promised a full refund. I then sent many emails asking for information, each one getting angrier as these were completely ignored for a long period of time. Finally after threatening to mention my dealings with him on this web site a response came full of excuses and saying return the unit for a refund which I did. I waited and waited. No refund no emails nothing. I sent more emails to no avail. In frustration I contacted Onyx Boox International asking for help. I was immediately contacted by Sophia at Onyx Boox International. She asked for all the correspondence between the two of us. Yale still wouldn't contact me but through Sophia I found he would contact me within a week to organise a refund and if he didn't to let her know. Two weeks pass and still no contact. I let Sofia know, she contacts him again, finally several days later he contacts me. So after nearly 5 months I have my refund minus 2 lots of postage (A$70). Thanks to Sophia who sorted this out for me. All correspondence from her was immediate and positive. This is in no way a reflection on Onyx Boox products just their agent in the U.S. Sorry this post is so long winded but after 5 months its hard to get my ordeal across without explaining the whole process. My advice is to avoid any dealings with this man. I'd be interested to hear from others who have had similar dealings with Yale.

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03-29-2012, 12:30 PM	#2
Yar-PocketBooker Fanatic Posts: 589 Karma: 6976 Join Date: Oct 2009 Location: New York Device: PocketBooks and Onyxes and anything E-Ink...	Yale is my partner and he is very reliable. I'm surprised about all what you wrote here, very much indeed.

03-30-2012, 02:35 AM	#3
Lindon Junior Member Posts: 6 Karma: 10 Join Date: Jan 2012 Device: Onyx Boox 60	Then how do you explain 5 months to get my refund for a faulty ereader and then only when Onyx International stepped in. Its also ironic that you responded so quickly to my online criticisum when it took weeks and months to get any response at all in the past. Wouldn't be your trying to save your business would it.

03-30-2012, 02:40 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Lindon, You're new around here. Yar has been an active member of this community for many years, and many of us (myself included) know from personal experience of doing business with him that he's a decent guy who always does what he says he will. Your attacks on him are well out of order. Cool it, please. Thanks,

03-31-2012, 02:15 AM	#9
way8lifter Enthusiast Posts: 38 Karma: 10 Join Date: Nov 2011 Device: Kindle Fire	hmmm.. I am new here...but I don't understand why ANY of you would call it an attack when it took her 5 months to get a refund.?? If it were Amazon that took 5 months and many many emails ..you folk would be jumping on the hate Amazon bandwagon ....right ??????

03-31-2012, 02:23 AM	#10
JSWolf Resident Curmudgeon Posts: 79,249 Karma: 145488788 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I have to say that 5 months to get a refund is excessive. But I also don't understand why a refund was offered instead of a replacement sent out.

04-03-2012, 11:25 PM	#12
WT Sharpe Bah, humbug! Posts: 39,072 Karma: 157049943 Join Date: Jun 2009 Location: Chesapeake, VA, USA Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.	Thread closed. If you wish to continue this discussion, do so here.

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