Darrell at Kobo is awesome!!!

robdrob · 11-02-2011, 01:01 PM

Just wanted to give proper thanks to Darrell. He took the extra step to help me with my Vox order. Which will be resolved shortly. Living in the states I could have waited for the Fire but I liked the way my Kobo touch performs so I went with the Vox.
Thanks again Darrell for your great customer service.

kikibay · 11-02-2011, 01:59 PM

what did he do exactly?

robdrob · 11-02-2011, 02:23 PM

After several attempts to contact customer service through the general email contact. By which I never received a response. He took responsibility of my query in regards to my order which he is handling. I was curious because after the initial order confirmation I received no additional emails from Kobo. Even if it was the " Sorry but your shipment will be delayed until Novemver 7 th" at least I knew where I stood.

borisb · 11-02-2011, 03:54 PM

I second the motion

Darrell puzzles me a bit in that as one person he manages to outperform the entire Kobo support staff by miles, not feet... He helped me out in cancelling a pre-order, too, when I went instead to Future Shop this past Friday to get my Vox.

kikibay · 11-02-2011, 04:02 PM

Quote:

Originally Posted by robdrob

After several attempts to contact customer service through the general email contact. By which I never received a response. He took responsibility of my query in regards to my order which he is handling. I was curious because after the initial order confirmation I received no additional emails from Kobo. Even if it was the " Sorry but your shipment will be delayed until Novemver 7 th" at least I knew where I stood.

Another 5 days plus possible 7 days shipping, sigh, good luck waiting

shannont · 11-02-2011, 04:04 PM

I'm working with Darrell right now ...... I still support Kobo just frustated on the preorders from them.

shannont · 11-02-2011, 04:29 PM

Kudos to Darrell at Kobo! I appreciate what you have done for me.

49Kat · 11-02-2011, 06:47 PM

I have to add my

to Darrell.

I e-mailed him with my contact information on Sunday regarding a rather puzzling problem I was having with my Kobo order. He phoned me right away, within minutes. He said he would look into the issue, which he did. There were a couple of more follow up phone calls this week and from what I can see, the problem is solved.

Excellent work.

He's very courteous and patient and genuinely interested in helping the customer.

P.S. I like smilies.

ExEBGuy · 11-02-2011, 07:10 PM

Darrell has been great when it comes to helping out. He has definitely been making a huge effort to resolve my issues. I am just not sure how much longer I can continue waiting...as some issues get resolved others seem to crop up...I starting to think this device may have been a bit rushed...too bad, because I think it is a decent device, especially for the price.

jump4jay · 11-02-2011, 07:38 PM

I second everything on this page regarding Darrell's excellence. He also wound up looking into my pre-order cancellation snafu.

Thanks Darrell.

pokee · 11-03-2011, 12:46 AM

Agreed. He, and a couple of other Kobo employees, have really stepped up to the plate to help out us folks. You know, as much as we may want to complain about the regular tech support, these guys have really made up for it.

robdrob · 11-03-2011, 11:16 AM

Thanks to Darrell my Vox is out for delivery here in Philly

Alans · 11-08-2011, 01:58 PM

So many people here have praised Darrell in different forums that I wish I had his personal email to help me with my problems with the Vox. The person I spoke to yesterday was not very helpful. Maybe next time I should ask for Darrell. Do you think
he is Heather's right hand man?

PeterT · 11-08-2011, 05:17 PM

Umm.. Heather is Chapters / Indigo; not Kobo...

Quote:

Originally Posted by emilikins

Darrell, a Kobo guy, has been very helpful in cancelling people's orders on here. Email him: ddiljohn@kobo.com

Mtodd · 02-15-2012, 10:57 PM

Darrell is incredible!!!!! As a new kobo customer who had the worst customer service from them, Darrell saved the day for kobo. I just wanted to say thank you for posting his email. I got help because of this site. I wanted to call the president Mr.Serbinis so that he knows how horrible his customer service is, but Darrell is great.

11-02-2011, 01:01 PM	#1
robdrob Enthusiast Posts: 37 Karma: 1658 Join Date: Jun 2011 Location: Philly Device: almost every kindle,iPad,android tablet,kobo you name it	Darrell at Kobo is awesome!!! Just wanted to give proper thanks to Darrell. He took the extra step to help me with my Vox order. Which will be resolved shortly. Living in the states I could have waited for the Fire but I liked the way my Kobo touch performs so I went with the Vox. Thanks again Darrell for your great customer service.

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11-02-2011, 01:59 PM	#2
kikibay Banned Posts: 32 Karma: 6012 Join Date: Oct 2011 Location: New York City Device: Kindle 3G, iPhone, Kobo Vox	what did he do exactly?

11-02-2011, 02:23 PM	#3
robdrob Enthusiast Posts: 37 Karma: 1658 Join Date: Jun 2011 Location: Philly Device: almost every kindle,iPad,android tablet,kobo you name it	After several attempts to contact customer service through the general email contact. By which I never received a response. He took responsibility of my query in regards to my order which he is handling. I was curious because after the initial order confirmation I received no additional emails from Kobo. Even if it was the " Sorry but your shipment will be delayed until Novemver 7 th" at least I knew where I stood.

11-02-2011, 03:54 PM	#4
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	I second the motion Darrell puzzles me a bit in that as one person he manages to outperform the entire Kobo support staff by miles, not feet... He helped me out in cancelling a pre-order, too, when I went instead to Future Shop this past Friday to get my Vox.

11-02-2011, 04:04 PM	#6
shannont Connoisseur Posts: 60 Karma: 288 Join Date: May 2010 Device: Kobo Touch, retired Sony PR300	I'm working with Darrell right now ...... I still support Kobo just frustated on the preorders from them.

11-02-2011, 04:29 PM	#7
shannont Connoisseur Posts: 60 Karma: 288 Join Date: May 2010 Device: Kobo Touch, retired Sony PR300	Kudos to Darrell at Kobo! I appreciate what you have done for me.

11-02-2011, 06:47 PM	#8
49Kat Fanatic Posts: 580 Karma: 1309104 Join Date: Oct 2011 Location: BC,Canada/NV, USA Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.	I have to add my to Darrell. I e-mailed him with my contact information on Sunday regarding a rather puzzling problem I was having with my Kobo order. He phoned me right away, within minutes. He said he would look into the issue, which he did. There were a couple of more follow up phone calls this week and from what I can see, the problem is solved. Excellent work. He's very courteous and patient and genuinely interested in helping the customer. P.S. I like smilies.

11-02-2011, 07:10 PM	#9
ExEBGuy Junior Member Posts: 1 Karma: 10 Join Date: Nov 2011 Device: Kobo Vox	Darrell has been great when it comes to helping out. He has definitely been making a huge effort to resolve my issues. I am just not sure how much longer I can continue waiting...as some issues get resolved others seem to crop up...I starting to think this device may have been a bit rushed...too bad, because I think it is a decent device, especially for the price.

11-02-2011, 07:38 PM	#10
jump4jay Junior Member Posts: 6 Karma: 10 Join Date: Sep 2011 Device: Kobo Vox	I second everything on this page regarding Darrell's excellence. He also wound up looking into my pre-order cancellation snafu. Thanks Darrell.

11-03-2011, 12:46 AM	#11
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Agreed. He, and a couple of other Kobo employees, have really stepped up to the plate to help out us folks. You know, as much as we may want to complain about the regular tech support, these guys have really made up for it.

11-03-2011, 11:16 AM	#12
robdrob Enthusiast Posts: 37 Karma: 1658 Join Date: Jun 2011 Location: Philly Device: almost every kindle,iPad,android tablet,kobo you name it	Thanks to Darrell my Vox is out for delivery here in Philly

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11-08-2011, 01:58 PM	#13
Alans Connoisseur Posts: 57 Karma: 10 Join Date: Nov 2011 Device: Kobo Vox	So many people here have praised Darrell in different forums that I wish I had his personal email to help me with my problems with the Vox. The person I spoke to yesterday was not very helpful. Maybe next time I should ask for Darrell. Do you think he is Heather's right hand man?

02-15-2012, 10:57 PM	#15
Mtodd Junior Member Posts: 2 Karma: 10 Join Date: Feb 2012 Device: Kobo Touch	Darrell is incredible!!!!! As a new kobo customer who had the worst customer service from them, Darrell saved the day for kobo. I just wanted to say thank you for posting his email. I got help because of this site. I wanted to call the president Mr.Serbinis so that he knows how horrible his customer service is, but Darrell is great.